Betsy Merrell's Online Review Report Card

Upon my first visit with Dr.Merrell she impressed me with her professionalism, kind and patient demeanor. She was very thorough in her questions about my medical history, any concerns I had, and ordered complete blood work for my next visit six months later. Upon my second visit, I was greeted by Cathy who made me feel as welcome and comfortable as one can be in a doctor’s office. As it turned out I told Dr. Merrell of a problem I was experiencing with my digestive track. She and her staff immediately setup appointments with a series of specialists who work at Pardee Medical Center that diagnosed the problem and set in motion a sequence of events that saved my life. I will forever be grateful for her and her staff for their quick attention to, and identification of my condition. Two and a half years later, Dr.Merrell and her staff continue to be engaged and aware of my medical needs and always make me feel like I’m a VIP (very important patient). Trust her and her staff they’ll send you in the right direction.

Needing blood work prior to my appointment Cathy told me to go to hospital and she would send over the orders to them. I went to the hospital and was told that there were no orders. Then I was also told that the Doctors office could have done my bloodwork. So why are they sending me to the hospital? When I called and talked to Cathy again, and explained I was cancelling my appointment because the orders for blood work were not sent over again, as this is the second time it’s happened to me she didn’t apologized she said Okay. This same thing has also happened to my wife.more than once. We like Dr. Merrell. However having to deal with incompetent people in the office, is making us think about looking elsewhere for medical care. Also if you ask to have the Doctor call at her convince a call is never received. Which she was probably not given the message.

Cheerful, experienced, thoughtful and easy to talk with. A doctor you can trust with you family health.

Betsy is probably one of the most genuine and caring doctors I have ever had. She doesn't treat you like a paycheck. She really wants to find out what is going on to help you feel better. I was reading some of the other reviews about how horrid her staff is. I will say, a few years ago, she had a 'less than friendly' PA that shared an office with her, but she is long gone. Everyone else has been extremely pleasant in my experiences. My wife and I both go to her.

If I had written this review after my first visit it would be one star. The office was not run smoothly. A lot of confusion. BUT I have just had a check up recently and the change is outstanding. Very efficient and well run. I would not hesitate to recommend.

Dr Merrell has consistently worked to give me thorough and compassionate health care not giving up if the disease and cure is not immediately recognizable. I owe my wellbeing to her and her staff.

Absolutely love Dr. Merrell! Have been seeing her for 4 years. She always listens and found an unusual condition for someone my age. Could not recommend a better family doctor.

Unfortunately, this office cannot accomdate sick appointments, even for established patients. They will always recommend you go to urgent care. This is great, as long as you never plan on getting sick. However, me and my family are relatively healthy and are proactive with yearly checkups, but sadly, this office and Dr. Merrill do not offer sick appointments. Ive seen PARDEE Urgent care 98% more than I have Dr. Merrill because of their inability to accomodate. Changing back to old practitioner who is able to accomodate.

This is the WORST office staff I have ever had to deal with. Consistently HORRID!! If you have the option of ANY other office don't subject yourselves to this awful service. I will be finding my daughter another Dr asap.

Some of these reviews are very unfair. I started with Dr. Merrell last year and have seen her a few times. I find her to be very thorough and concerned. She is very professional and does listen to me. I have emailed her through the patient portal and she is very prompt to answer. Some of the staff members could use a bit of bedside manner training but overall, the office is well run and efficient. I would recommend Dr. Merrell.