Robert Bailey's Online Review Report Card

Written Sept. 22, 2022. Seemed like a nice enough guy and knowledgeable enough doctor, but he and his office could have killed my husband (and may still; he’s not out of the woods yet) through neglect. I took my husband in because he was really sick. He had a fever that spiked to 103 the previous two evenings, bad night sweats, shaking chills, and back pain. My husband is 73. (Classic kidney infection signs, I know now from the Internet). Bailey ruled out covid and flu immediately with a nose swab. Took blood and urine sample with a promise to call the next day. We called them, left message with their service (you cannot get through to their office), no call back. My husband developed a cough during the day and had a horrible night with cough added to the sweating and chills and fever. Called the next day, I insisted on staying on the line while the service messaged the office over and over. Finally office responded to service. Service came back on the line saying office promised to call me within twenty minutes. Two and a half hours later we drove 45 minutes to Bailey’s office in Hendersonville to get the lab results, my husband coughing the whole way. The nurse came out explaining they didn’t want to call until they got all the results and they were waiting for some that could take another day or two (while he dies of sepsis?) They did know that he had a UTI. I asked what tests they were waiting for. The nurse seemed surprised by the question, hesitated, then answered they needed a more detailed analysis to determine which antibiotic would be best for what he had. She said they could start him on a more general one and call in a day or two to change prescription to the right one. No apology for not calling, of course, as that could open them up to liability. Once in the car, I saw in his records that I had insisted on getting a copy of, the analysis showing the best antibiotic. And they gave him a 21 day prescription. Hardly seems they intended to call in a couple days to update it. I believe she flat out lied about waiting for any other test results. She knew they dropped the ball when it came to calling. We would have been better off going to some walk-in clinic. We would have had a prescription before walking out the door. Speaking of doors, I will never darken Baileys door again! When kidney infection reaches the point of such severe symptoms, it’s dangerous in anyone, but it’s deadly serious business in an older person. Yet it was treated less seriously than a splinter by Dr. Bailey’s staff (and Bailey is responsible as the doctor sets the tone and enforces quality control). There is NO excuse. My husband has had two pills so far and I’m still very concerned. He’s in bed next to me drenched in sweat again. If not better by tomorrow afternoon we are going to the ER. He should have started on this antibiotic TWO DAYS ago. Beth Jones

Very understanding. Listens well. Look forward to our next appointment.

Awesome MD ! Genuely cares about you and your heath..This is my first review on a MD...Recommend him highly

I am a new patient. But I can already see a long term relationship. I do believe I picked the Doctor for me and my family. He is easy to talk to and a great listener.

Dr. Bailey is kind and very helpful with giving answers. He also will send me to other Dr.s if I need some more investigation of an illness.

I've been with Dr. Bailey for almost 35 years. He has given me the best care through all my healthy, sick, and hurt days.

Excellent Doctor, always listens to what i have to say. Always has a great attitude, trustworthy, honest and does a great job with my problems. I think he’s a great person and Doctor.

Terrible bedside manner, made me feel like he was doing me a favor to see me.He has a bad disposition.If Dr.Bailey is the only Dr. to choose from,keep looking !

Dr Bailey is a great Dr . Always caring , professional and take time to answer your questions . Excellent !

Dr. Bailey is clinically thorough and an easy person to be with. He makes his patients feel comfortable and cared for. He is not rushed.