Gastroenterology Associates's Online Review Report Card

I’m a patient of Dr. Koscheski and had a Esophageal manometry test July 28th. As of October 7 I have called 4 times to get the results but to no avail. They send you to voicemail and never call back. Also rude staff.

Kaytln was super wonderful and great at making me feel comfortable.

Rudest people Ive ever seen in a care facility.

Could not more disappointed. Have been seeing Dr Richardson for the last six years and she has been awesome definitely not the problem with this place. I had to cancel my 6 month check up at the beginning of the year because my daughter had COVID. They told me they would call me back with my new appointment they never called. I called after about two months to try and get an appointment and they told me the same thing they would call. They never called. Waited another two months and called back finally got one in August only 7 months later than it was supposed to be. I spent last night in the ER with stomach issues and they recommended I see my GI immediately. I called at 830 this morning to hopefully be seen by anyone today knowing how difficult this would be I still thought with the severity of the situation they would fit me in. Guess what? They never called.

I was referred here for a new GI when I moved to Lenoir N.C. in October. I was told I would go on the wait list because there were no appointments within the next 2 months. I’ve been calling and told they would call me with any cancellation. I’ve called a couple times and still not put on the schedule. They just called to give me a JUNE appointment. Seriously I have a complicated case ofCrohn’s disease and Bechets. This is a joke of an office I would not send my dog here. Just because it’s Covid does not mean my health should be put in their unimportant patient stack of files.

This place doesnt care about you as a person its all about the money they are rude and have no empathy.

Not a great first experience. I had to wait 10 minutes for someone to come out to take my temperature in order to be checked in at the front desk. I did not wait long out in the main waiting room before being called back to a actual room to be seen by the doctor. There I waited over an hour to see the Nurse practitioner to see me. Which was very odd. She stated I needed and endoscopy however she called the doctor on call to confirm. She took me to the check out and requested that they schedule the procedure. I was given the instruction where to go and what do do the day before the procedure. I was told that someone would follow up with me about what I would need to pay. Well a weeks goes by noone had called so I called doctors office they gave me a number to call and called that number to be told to call another number. I gave up after the forth attempt and called and cancel the appointment. I would not recommend this practice

Have been trying to schedule an appointment for a fa member for two weeks now. We even had a referral and cannot even get a call back. Customer service is awful

Not a great first experience. I had to wait 10 minutes for someone to come out to take my temperature in order to be checked in at the front desk. I did not wait long out in the main waiting room before being called back to a actual room to be seen by the doctor. There I waited over an hour to see the Nurse practitioner to see me. Which was very odd. She stated I needed and endoscopy however she called the doctor on call to confirm. She took me to the check out and requested that they schedule the procedure. I was given the instruction where to go and what do do the day before the procedure. I was told that someone would follow up with me about what I would need to pay. Well a weeks goes by noone had called so I called doctors office they gave me a number to call and called that number to be told to call another number. I gave up after the forth attempt and called and cancel the appointment. I would not recommend this practice

All around bad experience. They were very disorganized in the scheduling process not up front about pricing more interested in money than true patient care botched my IV no real feedback after the procedures and billing has been a nightmare. Charged $361 for a 10 minute conversationoffice visit. Refuse to pay based on sheer principle. Have contacted numerous times and methods and no one who is reasonable and can make a decision will respond. Not sure how they sleep at night....will not be back and will warn others about them. Be sure you get details in writing about pricing before ever showing up