Kintegra Health's Online Review Report Card

This place is horrendous if I could give this place 0 I would. Jennifer Ramos is a doctor there this lady is a joke. Gave me my prescription wrong then told me to return it. We all know u cant return pills then she said and I quote I didnt know u couldnt return them . Another time told her I when to ER they found something and send me to my family doctor to get a referral the ER game me a cd with all the info and tests and Jennifer said she had no way of opening a cdthen I proceeded to ask for and email she said they dont use that. Had to drop paper copies of my situation tag urgent by the ER doctor took her 3 days to give me a referral. Another thing the only way I could get my prescription is on paper because of her previous constant mistakes my insurance tough I was trying to commit fraud. And today was the cherry on top I was on the parking lot since 1215 they open again at 115 after their lunch break. My appointment was at 130. Whenever I go inside they told me a was late and I need it to reschedule even though I show her my email and text message with date and time. I can keep on going for ever with my bad espiriences with this place in less than 6 months. I would not send my worst enemy here. I have no clue which cereal box provided the license to this doctor or which book she used to swear her oat to serve and help patients.

This office is a joke. My elderly parents Covid 19 test results sat for days unopened so they had no idea if they were positive or not. In the time of a pandemic such as this you would think a doctor would take the time to analyze the results and inform their patients. I called on their behalf because I wanted to see if there was possibly another issue but no they just cant take the time to look. Unbelievable...now I know how they really feel about their patients.

just called today asking for Dr Mouas schedule. The operatorfront desk assistant phone answer lady was RUDE Asked what did I want This is not how you ask first thing. This lady needs to be retrained or fired for being unprofessional at what she do answering phone calls Wish i wouldve got her name so i can put her name on here. Too bad.

Took 3 phone calls in two days from me and three refill request from my pharmacy to get my medication refilled. The first receptionist that answered said the doctor hadn’t received the request. I told her the medication request was sent in the day before because I knew it needed a doctor authorization and she said “well there is a 24 hour turn around time period I repeated it was called in the day before. She then stated she couldn’t guarantee it would be filled by 500pm. I stated “It’s a good thing it’s not my heart medication” and hung up. That evening at 450 the pharmacy called me and stated they had not received anything from the doctors office and wanted to let me know because the doctors office would close at 500. I told the pharmacy I would call the doctor’s office the next morning. At around 930 am I called the doctors office and was told by the office manager that they still had not received a request and would send a note to my doctor to let him know. Again I called the pharmacy to see if the refill authorization had been sent in by the doctors office they said they hadn’t received anything this was around 300pm. I asked to speak to Shandi but the receptionist said she was with a patient. I told the receptionist that at this point I felt like my phone calls were being ignored. She then proceeded to tell me that the pharmacy’s system was down and even though they think they are sending requests out they actually aren’t and don’t realize it. Winder how she knew this🤔 she ask if I still wanted Shandi to call me and I said no I’m calling the pharmacy. I told the pharmacy what the receptionist told me and immediately the tech said “that’s a lie” because we have been sending and receiving E Scripts and faxs all day with no problems at all so that’s not true seconds later my refill request was called in go figure I am very disappointed with the treatment I received and the unprofessional way this was handled. Another time I presented at the clinic and needed to speak with the office manager and the receptionist ask me “ what are you wanting to ask her?” I stated “ I’ll ask her when she calls me” this office needs to clean house.

Dr Kauth is hands down one of the Best physicians I have ever had the opportunity to see. He takes his time and actually cares about what you are saying. Keep up the great work guys I love this practice

My first Visit with Jennifer was great. She didnt rush and really listened to me and did great adjusting my meds.

Extremely rude lady at front counter. An appointment was set on Thursday for my girlfriend and when we got in we was told our appointment was the day before. And she said they will dismiss my girlfriend out of that clinic because we didn’t go to our appointment. We tried to tell her we was told differently and she still said we was in the wrong. She said they had called us to remind us about our appointment but we never received it. Seems like someone’s not doing there job scheduling and making sure everyone’s on the right page. That lady at the front counter should not be interacting with people at all and needs to work on her people skills. Folks save your life and go somewhere else.

Never have I felt so disgusted or disrespected. For the past few years I have been a patient at another CVFM office but with a change in my insurance I had to change to this location. Today was my first appointment. I went in and was greeted by a warm kind front desk worker. Everything was great. I then was taken back to a room by a nurse named Amber. She was very sweet until I told her that I was there because I had recently found out I am pregnant and that with the life I live of traveling constantly for work not having the best health and just all around not being ready for a child I was considering terminating and wanted more information on that and my other options. She instantly looked me up and down with disgust and said the doctor will be in soon. When i said thank you I got a mhmm as a response. I saw Jennifer Ramos the Nurse Practitioner. It took over an hour after being taken to my room for her to come in. I explained to her what was going on and let her know I felt disrespected by the nurse. She halfa apologized and when I told her I should be able to come to a doctors office for any reason and not feel judged she told me Im not going to judge you but I will tell you right now that I personally dont agree with your choice. You have other options and this will haunt you for life. And then proceeded to tell me that if thats my choice I could figure it out on your own and she cant do anything to help me. No medical professional should be allowed to treat a patient any negative way because of a difference of opinion. I should not leave the doctors office feeling worse than when I left shaking and crying and feeling lower than dog poop. I would gladly rate this family medical center less than 1 star were it possible.

Sorry I don’t have the option to give ZERO STARS All came at my appointment at NorthEast Catawba Valley Family Medicine with NP JENNIFER RAMOS June 2220201000AM. I was in time at location 2365 Springs Rd.NE Hickory NC My wife had to call because were not allowed inside a medical assistant came out and informed us all the RESTRICTION in order to see Ms Jennifer Ramon NP I want to mention that I am 71 years OLD and NOT 21 I have Heart problem Diabetes ETC and my wife is DISABLED Brest cancer stage 4 I told the Nurse assistant that I CAN’T COMPLIED with restriction at my age 71 I am too OLD and with health problem and I WILL COME BACK WHEN THE RESTRICTIONS WILL BE LIFTED That it’s ALL I DID NOT SEE Ms. JENNIFER RAMOSNP I DID NOT SPEAK WITH HER.After few days I received TWO LETTERS from Ms. JENNIFER RAMOS NP and I WILL POST from her letter “This letter is to inform that your PHYSICIANPATIENT RELATIONSHIP with ALL PRIMARY CARE LOCATIONS WITHIN CATAWBA VALLEY MEDICAL GROUP IS BEING TERMINATED. This termination will apply to ALL PRIMARY CARE PRACTICES and PROVIDERS WITHIN the CVMG Network” NOT MOTIVE or CAUSE.I WAS SHOCKED I never had a problem with doctors in 71 years I travel and work all over Europe all doctors were DEDICATED to HEAL PEOPLE and NOT HARM or PUT THEM UNDER STRESS I don’t Know who INVESTED Ms. JENNIFER RAMOS WITH THE POWER to ACT LIKE OWNER of THE COMPANY TO REFUSE TO ASIST PATIENTS and INTERDICT ACCESS TO OTHER DOCTORS THIS LOOK LIKE A “VENDETTA”Her Attitude can LAND HER in JUDICIAL PROCESS and CAN DESTROY HER FUTURE NOW I AM WITHOUT MEDICAL ASSISTANCEand MEDICATION I LIKE TO STOP HERE NOT TO DEBATE ANYMORE UNTIL I AM FORCED and LEAVE THIS SUBJECT TO the COMPANY DISCRETION THAT SHE WORK FOR……HER ATTITUDE IS NOT ACCEPTABLE IN MEDICAL FIELD.DAN O’BRYAN ……July 062020

Went in in 111119 had problems with the ladys at the front desk very rude unprofessional I finally received the bill ridiculously high so today I go to the office to see why it was really high because no Labs or anything was done on the day of my visit on the 11th of November the office is supposed to be opened at 115 from their lunch it is now 139 doctors office is still closed I think it is time for my family to find a new doctors office I hate to do this because we see doctor Kauth hes a very good doctor