Emergency Department - Cone Health Medcenter High Point's Online Review Report Card

Very pleased and impressed by treatment. I was recently seen by Dr. Wendling who was very concerned professional and caring. Great experience. Excellent staff also who were very kind and helpful.

Very pleased and impressed by treatment. I was recently seen by Dr. Wendling who was very concerned professional and caring. Great experience. Excellent staff also who were very kind and helpful.

My pain was past a 10. I sat for 4 hours during the day left and came back at night and sat for another almost 4 hours with literally NOBODY else in the lobby . Horrible service

My pain was past a 10. I sat for 4 hours during the day left and came back at night and sat for another almost 4 hours with literally NOBODY else in the lobby . Horrible service

My husband has had a sore throat for awhile but he hasnt really been sick if that makes sense. We didnt think his health insurance was current as he just changed jobs so the ER was our only option. We went to this facility thinking it would be less overwhelmed than the larger ERs attached to hospitals. At the time we went midafternoon it wasnt. We got right in. Security will do a Covid screen when you enter but they werent there. We went straight to check in and Johnnie was fabulous So friendly and kind. When security came back they screened me as the visitor and gave me a sticker. She also told me that they may not let me in the back when he went. I waited with him in the waiting room until triage called him a few minutes. She wasnt as friendly as the other people we had already encountered but triaged him with me in the room without looking in his throat before sending us both back into the waiting room and telling me to go to my car. I then spoke to my husband to be sure he had his phone so he could help me stay informed and she said NOW. I promptly listened but thought it was strange that I could wait in the waiting room with him prior to triage but now after???? I get they wouldnt let me in the treatment room. After about an hour my husband called and said they suspected cancer and he told me to come in. I was buzzed in promptly but quickly realized that he was in a locked room just off the waiting room that was closed on the other side by a sliding glass door so it made no sense that I was told to wait in the car at all but whatever. The care he received was great. Adam our discharge nurse was so kind and caring when cancer was confirmed. We didnt see much of a doctor and only one other nurse checked on him while we waited. I used his mychart to find out what was happening while we waited. When we exited the treatment room the ER was FILLED with all sorts of people that were clearly sick. They were wrapped in blankets and laying everywhere. One person had what was an injury everyone else was SICK. We had to wait in that space to check out and then paid our bill. Fast forward a few days and now he is covid positive. He had been vaccinated. Im dismayed that testing is not part of the triage process as a standard for every patient and visitor IF he was covid positive before well never know but if he wasnt I certain he got covid waiting to check out and walking through the waiting room. Im negative by the way. Still. Clearly vaccinations worked for me but he has cancer Im sure his body is fighting so hard to keep cancer from spreading it cant keep up with covid when hes walking through a room potentially filled with covid patients and since its not part of the triage process one will never know.This is a great facility during normal times I suppose but we all need to do better during covid.

Horrible. Waited 3 plus hours and who knows how long I would’ve had to wait once they finally got me in a room. Came there for different symptomssigns that I thought were life threatening

Horrible. Came up there because o thought I was having signs of heart attack or stroke and to be checked of any signs of blood clots. Waited 3 plus hours to not be seen.

Been here for 4 hra and im seeing ppl walking by going straight into the back When i ask whars going on im told ppl having strokes and hearr attacks go first last time i checked you camt walk upon having a stroke or heart attack

Been here for 4 hra and im seeing ppl walking by going straight into the back When i ask whars going on im told ppl having strokes and hearr attacks go first last time i checked you camt walk upon having a stroke or heart attack

Horrible. Waited 3 plus hours and who knows how long I would’ve had to wait once they finally got me in a room. Came there for different symptomssigns that I thought were life threatening