Carolina East's Online Review Report Card

The front desk staff was friendly but everyone else was unprofessional and uncaring. I had multiple appointments changed and when I finally insisted that I wanted to be seen soon and not pushed out another month I was scheduled with Dr. Erwins PA Alex Ackerman who barely did an exam. I definitely needed further treatment but I had to do a selfreferral elsewhere because I waited two weeks with no follow up from Dr. Erwin or her PA. After making my own appointment outside of Carolina East I had to make 4 trips back to this office trying to get my images because the werent available online and were never ready for me to pick up even though I always called ahead of time. Ive since had a bill submitted to collections even though I have record of the payment. It takes forever to get someone on the phone and when you finally get off hold they arent helpful.

I have come from Boston MaTo visit my Mom.I made an appt with Dr Erwin 3 mths ago for Aug 17th.I noticed when I saw my Mom after 4 mths she was having trouble with walking and complaining about back pain and hip pain.I was informed by your office you wanted to see her before ordering a walker.I was leaving to go back to Boston on 819.My time was limited as far as getting her a walker.When Dr Erwin saw her she said she was fine and Dr Erwin said she didnt need a walker as if she had to pay for it I practically had to get down on my knees and beg. Then she gave me an attitude.Finally she agreed.I called the next day because I left without presc.They said early am on wed that they would fax over the presc.I waited all day after calling everywhere I thought they would have faxed it with no luck.I called back to the office and spoke to Jeanine she took a lengthy message that I needed a call back ASAP because I was leaving the next dayNo one ever called me.I am beyond disgusted with the treatment I have received.I will be leaving for Boston early Am and dont feel comfortable leaving my Mom without a walker.Hopefully she wont have a fall before I get home and get on the phone again to get some truthful answers.It is now Aug 28th still no walker even though Dr office has said twice that they faxed over the order to AL facility I have checked they are waiting for Fax

Service at this place is terrible. Office needs a good dose of customer service. If you have a need for prompt medical advice from your regular doctor or even their nurse then you will likely be out of luck. Great staff but overly protected by call processing internal protocol or clerical staff. Need to reduce their workload so they can be a little more responsive. Too worried about $.

I was not happy with my current doctor. So I decided we needed to switch. I had heard there was a new doctor at Carolina East. I had high hopes so that my motherinlaw husband and myself would be happy with seeing a new doctor. So far the there is a huge lack of communication between the nurses and other parts of East Carolina practices. So far I have not gotten the help I had seen her about. She does not seem too concerned about what is going on with my husband and I. My health has not gotten better. They put my motherinlaw through a weeks worth of tests straight and my husband had to take alot of time off to take her. Then they messed up on her appointment day and time. Its one thing after another...

Dr. Creta consistently insists on seeing me before refilling the migraine and acid reflux medications that Ive been on for years without issue even when I confirm over the phone that they are working well for me. Even the nurses apologize when I have to come in for this reason specifically. Ive never had an issue with any of the nurses or lab techs there but its clear that Dr. Cretas in it for the money.

First visit...I was afraid of going to the doctor today. Because I’ve read so many bad reviews. But Dr. Johnson I guess she’s new she was really patient with me. The nurse I think her name was Karen. She was really nice too. I am glad I didn’t listen to the reviews. They are really patient and everyone at the front desk was very helpful too. The Ladies in a lab were very polite.So before you listen to anyone and their negative views try it for yourself

Im currently going through a complete disaster dealing with the primary dr Im using.. I am just being completely blown off by someone who has obviously not really looked at my files..I have never been in this bad a shape ever.. told him Im passing out when I cough.. I dont have any loss of lung usage.. my ribcage is hurting me so badly I can barely stand or walk.. Ive lost my job over this . I know that I have been a cigarettes smoker but that isnt causing all of the problems with the bone joints and muscles.. Im really hoping for help but apparently Im not getting it from Dr. McDonald..Update.. gave 2 more stars. I dont usually do that but my primary was the most attentive and spent more time with me last visit than the previous 6 visit combined.. and bonus points for have a file on me to assist him..

Be careful when picking Dr. Creta as a physician. I have never dealt with such rudeness unprofessionalism and incompetence from nurses before as I have his. Claudia in particular. When you send email messages regarding questions about your care they respond in a very rude and curt tone. If you request a callback to have something explained to you you may or may not get it depending on how they feel. They forgot to run an important lab for my husband that he requested back in November it is now February. Instead of just admitting they made a mistake and apologize they are now telling us that they sent it to Labcorp and Labcorp messed it up. I guess they dont realize they actually gave us a copy of the labs that they collected when they billed us. These are the caliber of people we intrust our care to? No thanks. I cant get away from this nonsense fast enough.

5 stars for Deidre. She’s awesome. She handled all of my complaints VERY WELL and extremely professionally. She is empathetic and very honest in the kindest of ways.

This is the second time in a month I have been on hold for OVER 30 minutes trying to get an appointment Customer Service SUCKS Does not even deserve 1 star So a total of 41 minutes on hold to be told it would take 12 weeks for me to transfer doctors. The one I currently see told me I could live with gall stones yet was in emergency surgery in Greenville within a week