Riccobene Associates Family Dentistry's Online Review Report Card

Shallotte office. Great service. Friendly ,helpful staff. I recommend them to anyone.

Work was done quickly, with no discomfort. Very happy with Riccob one.

First class operation in every way.

I spoke with the patient coordinator (Cary location) multiple times to arrange an appointment for my daughter, who requires sedation. Since we couldn’t secure a March date (full), we agreed on a date in April. She sent several emails with treatment plans, but I missed a QR code in one of the attachments that was apparently required to finalize the booking. Unfortunately, no one followed up to confirm or flag that anything was incomplete. When I called regarding her scheduled date, I was stunned to learn that the appointment had never actually been booked. They are now only able to offer a date that's another month away. I’m extremely disappointed by the lack of communication and follow-through, and overall very frustrated/stressed with this experience.

I love the staff at this dental office. Everyone is always kind, patient, and they actually care about their patient's dental health and well-being. I am going to continue to go to this office! And I will always recommend family and friends to this dentist office because I know they will be taken care of. Also, a huge shout-out to Michelle. She is a true diamond and has been the best dental hygienist I have had so far. Thank you! <3<3<3

I have had nothing but positive experiences with this dentist office. They are now the only dentist team I am going to visit and would totally trust them to take care of my family and friends.

We just moved here for the military last year and unfortunately both of my visits have had issues. The first one, the dentist was not listed in the dental insurance approved providers, causing a six month long back and forth between the practice and United Concordia, with each claiming the other responsible for the issue. As a result, I receive messages at least weekly that I needed to pay a balance I didn’t owe, which grew increasingly intense over time. The second visit, there was a scheduling confusion which I chalked up to my own mistake, but now I’m starting to wonder. Anyways, I went to have my fillings done the other day and both of them hurt horribly when I even attempted to chew. I’m not entirely sure what the issue is, but I know the assistant definitely didnt seal the filling correctly, as I could feel it wasn’t even on my tooth when she did it. I’ve never had a reaction like this to a filling, and when I called the office, the receptionist said to give it a week. So I guess I just won’t eat for a week since I’m in so much pain. Maybe both of these are just coincidental, but I’m definitely disappointed so far. Hoping the next visit is much better because I do value my dental health.

If I could leave 0 stars, I would. This was an extremely disappointing experience, and I will not be returning. I scheduled a routine cleaning online and promptly completed all requested forms, including insurance and contact information. Despite that, I was contacted multiple times before the appointment asking for the same details and to reconfirm information I had already provided. I even had to personally follow up, twice, with my previous dentist to send X-rays. On the day of my appointment, the office doors were still locked just minutes before opening, with a crowd of patients waiting outside. Once inside, I was told my X-rays hadn’t been received and that I would need to pay out of pocket for new ones. After pushing back and contacting my previous dentist again, the X-rays finally came through, making that request unnecessary. I was then taken back, asked to repeat the same intake answers AGAIN, and eventually and briefly examined by the dentist, who had no concerns. I was sent to another room for the cleaning, only to be told there were no hygienists available. After paying a copay and spending 1 hour and 40 minutes there, I still did not receive the cleaning I scheduled. The only rescheduling options were later that same day or months out. This office is disorganized, inefficient, and showed a complete lack of respect for my time. I would strongly recommend going elsewhere if you expect a straightforward, professional visit.

Everyone is so nice. Definitely recommending them. We've found our dental home.

Polite and professional staff.