High Country Community Health's Online Review Report Card

Wow

I am an honorably discharged disabled veteran who needed an old crown fixed the doctor’s office assured me they could help on the day of my appointment since I was self pay so I waited a week. When I arrived for my appointment the office was not busy nor was it at my departure. I had about five minutes with the dentist before she said they were not going to be any help during visit due time constraints. I asked why and explained how long I had been waiting I asked if a simple filling could be completed so I could eat a normal meal tonight and I was refused service. The dentist insisted I leave because I was shaky I explained the disability and asked when they could help since it was not happening today and I was told I could not come back to the office.I am personally a qualified mental health professional capable of maintaining my bearing previously employed by Oregon DSS and the situation was explain by a doctor of psychology over the phone to no avail. The dentist willfully provoked my anxiety by disappearing with my phone after being asked not to and by refusing service to a disabled person due their disability.I will be contacting attorneys and the district representative’s veterans aid. I was will also be making formal written complaints to the local Social Services regarding the doctors behaviors when I am done experiencing symptoms triggered by the above mentioned it can take a while.. I would urge the clinic not to lose any audio or video of the incident they may have captured.One star because the front desk staff and dental assistants were wonderful as all needs were thoroughly explained and discussed with said staff before the appointment was made.

As others have stated accurately they dont answer the phone and dont plan on them calling back because they dont ever.Generally speaking when someone has a dental issue a dentist would tell them they shouldnt be waiting days weeks or indefinitely just to find out if they can get an appointment or need to go somewhere else. However here you can plan on waiting on them until you eventually realize youre going to have to make another choice.Apparently theyve either made so much money they dont need to schedule any more people theyve outright given up or they simply have no sense of business responsibility and couldnt care less about the circumstances of people reaching out to them for help.

Staff is friendly and helpful They always help me in my time of need Im very Thankful for that

It’s Thursday and left a voicemail during office hours Tuesday and still no call back. Wow and I have been in a lot of pain Called banner elk office and no answer. Ha do they even have workers may just go to Boone

They never answer the phone and Never return your callbeen two weeks trying to get a painful tooth pulledkeep getting their voice mail and no one ever calls you back

Friendly competent staff. Fixed me right up.

The dentist saw my daughter for my daughter’s very first dentist appointment. The dentist was able to put my daughter at ease and make this a pleasant experience for her. A great experience all around

Dont cancel appointments just because someones number has changed. I have been waiting months for a root canal. My face hurts. Now I have to wait a few more months because of something I wasnt even aware of. I am just glad I called before making that hour drive there. So very upsetting.

Very professional experience.