Riccobene Associates Family Dentistry's Online Review Report Card

Shallotte office. Great service. Friendly ,helpful staff. I recommend them to anyone.

They saw me quick on Friday, the Dr was very professional. I got a treatment plan and they will start it rather quickly the following Monday. Very impressed so far no upsale of services. No pressure.

Called this morning for an emergency tooth pulling and they got me in same day and pulled out my bad tooth and one of my wisdom tooth as well. They were very nice and professional. No pain with numbing me up with the needle and they were very quick. I will be coming back for my next visit!!

Went real well. Got mouth X-ray, cleaned, Dentist came in and checked, gave me an informed update on what needed to be done.

I spoke with the patient coordinator (Cary location) multiple times to arrange an appointment for my daughter, who requires sedation. Since we couldn’t secure a March date (full), we agreed on a date in April. She sent several emails with treatment plans, but I missed a QR code in one of the attachments that was apparently required to finalize the booking. Unfortunately, no one followed up to confirm or flag that anything was incomplete. When I called regarding her scheduled date, I was stunned to learn that the appointment had never actually been booked. They are now only able to offer a date that's another month away. I’m extremely disappointed by the lack of communication and follow-through, and overall very frustrated/stressed with this experience.

Riccobene Associates is an in-network Humana dental provider. I scheduled an initial visit for my mother who recently relocated to the Oxford area. The office is located conveniently off Industrial Drive. The reception staff are very professional and helpful. I’m very satisfied with this office. Anytime I had a question, they were able to assist quickly. I connected with Dr.AlNassir, Chelsea and Jennifer to discuss my mother’s treatment plan and deductible payments. All super helpful. Dr. Ma performed an extraction and was very patient and kind. My mom was comfortable and healed rather quickly after her procedure.

Riccobene Associates is an in-network Humana dental provider. I scheduled an initial visit for my mother who recently relocated to the Oxford area. The office is located conveniently off Industrial Drive. The reception staff are very professional and helpful. I'm very satisfied with this office. Anytime I had a question, they were able to assist quickly. I connected with Dr.AlNassir, Chelsea and Jennifer to discuss my mother's treatment plan and deductible payments. All super helpful. Dr. Ma performed an extraction and was very patient and kind. My mom was comfortable and healed rather quickly after her procedure.

They are super friendly and patient they were great with my children

If I could leave 0 stars, I would. This was an extremely disappointing experience, and I will not be returning. I scheduled a routine cleaning online and promptly completed all requested forms, including insurance and contact information. Despite that, I was contacted multiple times before the appointment asking for the same details and to reconfirm information I had already provided. I even had to personally follow up, twice, with my previous dentist to send X-rays. On the day of my appointment, the office doors were still locked just minutes before opening, with a crowd of patients waiting outside. Once inside, I was told my X-rays hadn’t been received and that I would need to pay out of pocket for new ones. After pushing back and contacting my previous dentist again, the X-rays finally came through, making that request unnecessary. I was then taken back, asked to repeat the same intake answers AGAIN, and eventually and briefly examined by the dentist, who had no concerns. I was sent to another room for the cleaning, only to be told there were no hygienists available. After paying a copay and spending 1 hour and 40 minutes there, I still did not receive the cleaning I scheduled. The only rescheduling options were later that same day or months out. This office is disorganized, inefficient, and showed a complete lack of respect for my time. I would strongly recommend going elsewhere if you expect a straightforward, professional visit.

Such a sweet group of ppl! Kenzie was such a sweet person, highly recommend!