Falls River Village Assisted Living's Online Review Report Card

I recently toured Falls River Village Assisted Living and Memory Care with my grandmother to explore options for my grandfather. Both communities, whether for everyday assisted living or memory care, impressed us with their exceptional cleanliness. The staff was wonderful, and the residents appeared genuinely happy. Our tour guide, Virginia "Ginger," stood out as incredibly knowledgeable, attentive, and just all around a great person . We gathered valuable information, and though my granddad isn't ready to move yet, we've decided that Falls River Village is the top choice for him when he transitions from independent living. Highly recommend!

I’ve just returned from a 4 day visit with my sister who is a resident at Falls River Village. I can honestly say that it was one of the most fun-filled, rewarding, and relaxing visits I’ve had in a long time! I cannot say enough good things about Falls River Village! The food was delicious! The staff was caring and friendly! The other residents, who are now Sandy’s friends, were delightful! I left with my mind and heart relieved that she was in a great place, being taken well care of, and excitement about a return visit! Falls River Village exceeded all of my expectations!! I will be returning during Thanksgiving and hope to find that nothing has changed! I understand that there have been changes in the ownership/staff and hope that there has been a smooth transition.

If I could give this place 0 stars I would. My agency sent me here to help out as a cna this place is unprofessional. They double diaper their residents so that they don’t have to keep changing them. The director of memory care has no professionalism, she does not interact with her residents, do not know how to communicate at all . Last but not least she comes to work with her hair standing on top of her head. That’s no way to represent yourself as a Director . The med tech Tobias is annoying , he has no life. The staff here are miserable literally. The activity coordinator comes to work and do nothing with residents, they make their cna’s do activities. Don’t send your family here warning ‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️

Before COVID when we could visit our loved one in this facility on a daily basis things were ok. While we understand that closing the facility due to COVID was a necessary step, our loved one went steadily downhill as soon as the facility was closed to visitors. She did not receive proper care with hygiene and with medical screenings after the facility was closed to the public resulting in an extended hospital stay. The non-medical staff at this facility is great, but the medical team does not care about the residents. The Executive Director needs to go, she does not make the medical team treat the residents well and with respect. Our loved one was at this facility for 1 1/2 years and it has steadily gone down hill. I would beware about placing your loved one in this facility. UPDATE: 6/29/20 - it is interesting to read the facility's response. Had the Executive Director returned our phone calls like she said she would, she could have learned everything about this situation that she needed to know. She clearly wanted our loved one removed from this facility and dumped her on the hospital for treatment of a routine infection. This has caused our loved one much unnecessary trauma.

Clean and bright. Staff is friendly. Food is good.

Awesome place and staff

My Mother was having more and more difficulties with her activities of daily living and needed more assistance than I could give her, so she started living there. It has been a wonderful experience for us all. The staff are friendly and efficient. Mom was always clean, dry, and well-fed. After several months, Mom's condition deteriorated, and it was suggested that Mom be moved to the "memory care" building next door. The move couldn't have been easier! Rodney and Eric moved Mom "lock-stock and barrel" next door before I even knew it! They hung her pictures and made her room feel comfortable right away! Mom gets very good care at her new home. The staff keep the residents busy by doing exercises, word games, visits outside, etc. They are patient and caring. Falls River Village and Court gets a 5 star rating from a caring daughter! Sincerely, Pat Foster