Sunnybrook Rehabilitation Center's Online Review Report Card

Sunnybrook had good services thanks so much to NAtrese, Candance, Desember, and Evelyn

“ No one answers a bell, waiting for hours for someone to help you get to the bathroom or bring you meds. No one should have to wait long periods of time for things like this. The night staff , if they exist at all needs training, oversight, regulation. They need to be held accountable.” Above is a a direct quote from another individual, which mirrors my own experiences. I have personally attempted to address these issues with the director, Ms. Hanna McIntyre, NHA. However, despite my best efforts our discussion was not only unproductive but were abruptly ended when she hung up on me. These concerns are not mine alone; they are echoed by others who have shared similar experiences. These matters are not only deeply troubling but also raise questions about the quality of care provided to residents during vulnerable times. I strongly believe that these concerns warrant the attention of someone who oversees the director of SunnyBrook Rehabilitation Center as immediate action is needed to ensure that residents are treated with the dignity and respect they deserve. Please advise me on who to contact to escalate this matter. I appreciate your time and assistance in addressing these serious concerns. Thank you

My grandma was discharged from this facility today. Although I did not visit due to her short time there (1 week) and my work schedule, my mother had visited everyday. Both my mom and grandma had nothing but good things to say. The staff was attentive and caring. Always smiling. I wanted to specifically say that a nurse assistant named Sherri was stellar. Also Carrie , Dwayne and Jerome. Not only is it rare to find a good place like this, but to even find one good employee. Here there were many. Also my grandma couldn't stop talking about the food. Don't let this place fool you by the looks. My mom said that it looks old and that worried her at first. But it was clean and cared for. Just aging. Do consider this hospital. Awesome work everyone!!!

I cannot say enough nice words about my stay here at Sunnybrook. The ladies and men who made sure I was clean and comfortable were wonderful. My meals were very good, tasted like my home cooking and not institutionalized cooking. Rehab personnel were unbelievable, they had a way of convincing me I could do anything I set my mind to and, guess what, I did it. Everyone had a smile for you, no matter you were doing. I have been in two other rehab facilities in Maryland and Sunnybrook puts them to shame in every category. Keep up the good work. Merry Christmas and Happy New Year to all of you wonderful people here. God bless you all. Gen Judy (Mary Genevieve Judy)

My Father stayed here for almost 2 months. Our experience is fair. I think most of the staff were very nice. Leslie and Kendra (Kenya? I apologize, it's been a few weeks) Duane from the PT dept, De'sember, nurse K. There are others of course that were also amazing. There were some experiences not so great. My Father tells me after dark it turns into a horror story. No one answers a bell, waiting for hours (read daylight) for someone to help you get to the bathroom or bring you meds. No one should have to wait long periods of time for things like this. The night staff , if they exist at all needs training, oversight, regulation. They need to be held accountable. Other than this I would give more stars. Shout out to Ms. Gloria and the Snack man. My visits were definitely made more pleasant because of encounters with them.

My brother entered Sunnybrook for rehab services, then transferred to the long-term care (nursing) section several weeks later. He is now a permanent resident by choice as we are highly satisfied with the level of care he receives for his Parkinson's with dementia condition. The staff is approachable, friendly, and caring. From the CNAs to the nurses, along with the therapists, kitchen crew, and other support staff, we know that the environment is strong. Importantly, my brother has shown improvement since he first entered, thanks to a dedicated team of professionals.

My mother has dementia and she was in an unfortunate situation at another rehabilitation center earlier this year. Unable to care or advocate for herself, my mother was hospitalized twice and our family thought for sure her days were numbered. Certainly, her quality of life was at rock bottom. When my sister and I found Sunnybrook Rehabilitation Center in Raleigh, we found an incredibly talented and loving staff and administration that cares for my mother with compassion, sensitivity, and professionalism. We appreciate all the attention the administrative staff gave us in helping my mom transfer to Sunnybrook. And once she was transferred, we've been nothing but amazed. While my mother's dementia is irreversible, her quality of life has continued to improve each and everyday. She loves the attention she gets from the wonderful staff at Sunnybrook. I should also add that she loves the food. Thank you, Sunnybrook Rehabilitation Center for taking such good care of my mother and for giving us peace of mind.

Really thankful for the caring and attentive approach of the administration and staff. They have communicated consistently with empathy and helped my mom find a sanctuary that she enjoys. As a son it brings peace knowing my mom is in good hands.

If I could negative stars, I would. They are unprofessional, rude, and treat the patients with udder disrespect. They will leave patients unchanged and without pain meds for hours on end, they will yell at their patients as well. When they are confronted, they will yell and scream at you and try to fight you. I have named this place shady pines, they've earned the name.. please please PLEASE do NOT send your loved ones here!

The positives fall short of the negatives. While this Sunnybrook rehab facility has some positive aspects, our experience also uncovered significant shortcomings that warrant caution for prospective patients and their families. On the positive side, several nurses, notably Lou and Nikkia, exhibited exceptional kindness, and many members of the physical therapy (PT) and occupational therapy (OT) teams provided excellent care. The speech therapist, Megan, was also a welcome pleasure to work with. However, our optimism waned when nighttime descended upon Sunnybrook and supervision dwindled. Here are just a few troubling incidents we encountered: 1. One evening, our loved one’s oxygen tank malfunctioned, posing a serious health risk. Despite immediate notification, the response was delayed until morning, resulting in a dangerous drop in his blood oxygen levels. 2. On another occasion, our loved one’s simple request for water was callously dismissed by an aide who unkindly suggested he didn’t really need it, leaving him parched through the night. 3. Basic needs, such as timely assistance with the call button or addressing soiled bedding, were routinely neglected, often for hours at a time, leaving our loved one in discomfort for prolonged periods. 4. Attention to and treatment for wounds which our loved one developed was delayed for three days, leading to unnecessary deterioration of his health. 5. Shockingly, our loved one was informed by staff that his calls for assistance would be ignored, and he was made to feel unwelcome. 6. Witnessing nursing staff neglecting their duties to indulge in personal activities such as watching television, scrolling through their personal phones or painting their nails while patients awaited assistance was disheartening and concerning, and an unfortunate symptom of the lack of effective leadership on the night shift. 7. When these concerns were raised with the Director of Nursing, Jennifer, her defensive response and refusal to acknowledge the issues reflected a lack of accountability and oversight within the facility. Ultimately, our loved one’s condition worsened during his stay at Sunnybrook, prompting us to seek alternative care. While we cannot rectify the facility's myriad issues, we feel compelled to caution others based on our firsthand experience. Sunnybrook's deficiencies in patient care and management, some of which were arguably clear cases of elder abuse and neglect, should give anyone pause before entrusting a loved one to their care.