Terrabella Northridge's Online Review Report Card
Terrabella Northridge
3.6
Average Star Rating
57
Total Reviews
10
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
TerraBella Northridge received 64.9% positive feedback, with patients praising the friendly staff and quality meals. However, 35.1% of the feedback was negative, primarily citing unresponsive administration, staff shortages, and facility cleanliness issues. Overall, the practice excels in staff engagement yet needs better time management and maintenance procedures.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Terrabella Northridge's Reviews
Dirty facility where my step dad has been for 18 months. The majority of the staff are lazy and do not care for the residents. Administrators are unresponsive to email and phone calls. Overpriced for the level of care they receive.
Reviewed On Google
I had the opportunity to sample delicious food at Terra Bella today. The chef is passionate about providing a great dining experience for his residents. Go by and try some!
Reviewed On Google
Great saff! Clean community. Good meals.
Reviewed On Google
My mom has been a resident for almost a year, currently in memory care. The staff has been very receptive to all our questions and concerns. They try their best to create extra activities for mom (she's in good physical shape) as she gets bored easily. Every member of the staff seems to enjoy their job. A special shout out for Ebony. She had a shadow box building activity with families invited and held it in the evening so more families could attend (her working day ends at 5:00). I also saw her there on Mother's day. She said she just wanted to stop by and say hi to all the mothers. I think that's a pretty good example of the type of dedication I see there. The facility is a bit older, but the care and dedication of the staff more than offset that. I would highly recommend TerraBella at Northridge.
Reviewed On Google
Hope it gets better
Reviewed On Google
I’ve had the pleasure of partnering with TerraBella Northridge for a few years now. Their staff is excellent and truly cares about the quality and lifestyle of the residents. I’ve been able to attend several events where the Culinary Director, Kenley, prepared food that the residents get to enjoy. The food was fresh and delicious! I look forward to continuing to partner with them.
Reviewed On Google
The administrative and clinical teams at Terrabella Northridge are compassionate and professional. Their Culinary Director is amazing, providing restaurant quality themed meals that are wonderful. Highly recommend!
Reviewed On Google
Although our mother was not at this facility for long our interactions with Torie and Karen were 5-star. They went above and beyond to help our mother with her hospital discharge and getting her into a safe, clean room when we had very little time to figure things out. They figured out a solution for her when we did not have one.
Reviewed On Google
We recently had to find an assisted living community for our mother with very little time to make a decision. Karen and Torie were absolutely wonderful to work with and helped us secure a place for our mother when she was discharged from the hospital. When our mother arrived, the staff were so welcoming and kind. Every time I visited, all the staff were friendly and helpful, especially Tina, who I met in the dining lounge.
Reviewed On Google
I recommend considering Terrabella for your loved one. We toured Terrabella for my father but chose another facility that was closer to family. Torie was particularly helpful and you can tell she really cares about her job and her residents.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
Disclaimer
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