The Covington's Online Review Report Card

Injured my mother, which required trip to emergency room. I refused to let her return. Management does not keep the facility fully in compliant staffing at all times, which greatly negates care, cleanliness and health. This past year, they went through five executive directors and at least four resident care coordinators. In our case, Executive Director REFUSED to honor my FULL LEGAL GUARDIANSHIP, then I had the Ombudsman "explain" to him the breadth and depth of my legal authority (still dealing with this matter). Monthly weight monitoring and reporting REQUIRED, yet they failed to perform or at least provide it to me and her primary care physician. I observed the DRASTIC weight loss and appetite during my weekly visits. They failed to feed her as she'sa voracious eater and drinker. I often visited during dining or snack times to find my mother in the bed staring at the wall. Often I could be there two or three hours and not see a worker. Also, cleanliness is awful. I regularly complained of feces on walls, door knobs, floors -- even my mother's pillow (three separate occasions) and chairs in common activity room. Unfortunately, there are long waiting lists and hoops to jump through to remove a loved one from such abysmal conditions. Best not to go there in the first place. I observed this same lack of care with other patients so it's throughout the operation. Their executive director argued about my authority when brought to his attention and corporate office nonresponsive despite multiple letters and calls. Bottomline is they know and don't care as long as they get their fee, though it's fraud as the residents are not getting what they pay for - ASSISTED living.

Beautiful facility! Awesome staff! Great place to call home!

This is a beautiful building! Great loving staff!

We were not impressed by The Covington, we were looking for Assisted Living for my parents. The staff is not informed well, questions are given several different answers. The Administrator is far too busy to return calls or meet with anyone, he thinks he is better than anyone else. We found a lovely place in Raleigh for my parents and are very happy!

The Covington seemed like a very promising long term care option initially. Upon further review however, we were startled by the lack of care displayed by the administrator and other members of his staff. It became clear that he is much too concerned with the facility's bottom line and not at all concerned about the patient's well-being. In addition to witnessing complete incompetence on a regular basis, we were straight up lied to on multiple occasions. The lack of care and attention at times was shocking. I would not recommend this facility for as long as it is being run by Mr. Waldrep. On an aside, this experience just underscored the significant challenge this country faces over the next 20 years with senior citizens needed long term care. We badly need more facilities and better administrators.