Wake Assisted Living Memory Care's Online Review Report Card

This place id a joke. They ghetto as hell in here the residents got sores on them state need to Shut this place down ima call State all week and next week until they close them down seriously. I’ve seen so much Neglect it’s just Sad 😢

The residents are starving the food portions are not enough the staff is very unprofessional they can’t even pay their staff on time

My name is Rosetta Fluker and I need help I don’t wanna put reviews up I want the health department too call me I want the state to hit me up I just wrote a big statement on fb about this place and no one now can someone please help I have plenty of proof documents please someone on God I have nothing but the truth with back up I’m not going stop until these people get the care that there families think there getting!!!

I applied for a med/tech position at this facility. When I tell you as soon as I walked in the whole entire building smelt like pure piss. The hiring manager was rude when I was trying to ask if she was looking for me, because I was sitting there for 45 mins waiting for her to come and interview me. So, I just got up and walked out. So, I am not surprised that the same position I was interviewing for is still open. If you ask me, they will never get anyone to fill that position. Because as soon as the applicant walks in there whomever it is will be walking right back out unless they desperately need a job.

I had to leave one star to write a review. If I knew then what I know now, I would not have chosen this facility. Communication with the administration is non-existent on any occasion except for when the monthly invoice is due. After removing my mother from the facility, I asked Jacqueline Wilson to fax my mother's paperwork to another facility for a week and she has not done so as of yet. She is very rude and disrespectful. She has even refused to give the needed information to my mother’s current facility. The residents do not get a bath on a regular basis, clothes are not laundered on a regular basis. When you ask, you always get excuses and nothing is done. I have had complaints since my mother has been there and nothing was never addressed. I would not recommend this facility to anyone who cares for their family member.

The staff is very nice/ and it looks clean but the facility reeks of urine. I’ve been there several times and each time the smell was worse. That needs to be addressed no one should have to live with that.

Throughout this pandemic the staff has really stepped up and proved that their heart is in this for the residents. They are going above and beyond to give care to the residents. Starting from March when we was locked down and didnt know what this Corona virus was going to do to us having cases in the building and now coming close to the end of this mess and the staff working long hours and pitching in on their days off. WAL staff rocks.

wake assited living is the place where you would love for ur loved 1 to be......

Excellent Staff . the way i feel they have done a fantastic job providing excellent and professional care in the Alzheimer's Dementia care field. I couldnt be more pleased with the care my mother recieves. I would recommend their services to anyone who has a loved one with similar characteristics and has had a hard time finding professional care. Never judge a book by its cover because they provide 5 star care.

If I had a dog I wouldn’t let them take care of it. DON’ DO IT!!!!