Riccobene Associates Family Dentistry's Online Review Report Card

Shallotte office. Great service. Friendly ,helpful staff. I recommend them to anyone.

I have been going to this practice for a couple of years now. Everyone there has been wonderful. Everyone is friendly! Would recommend

Staff & dentist was polite and professional for an overall nice visit which is hard for me to say about any visit to the dentist. I would recommend their services to anyone

went for yearly Cleaning and they tried to over charge changing bill code for different procedure, without any heads-up, terrible communication, also long time waiting, before taking you back. Will never go back, or my family, the lost 3 clients.

I spoke with the patient coordinator (Cary location) multiple times to arrange an appointment for my daughter, who requires sedation. Since we couldn’t secure a March date (full), we agreed on a date in April. She sent several emails with treatment plans, but I missed a QR code in one of the attachments that was apparently required to finalize the booking. Unfortunately, no one followed up to confirm or flag that anything was incomplete. When I called regarding her scheduled date, I was stunned to learn that the appointment had never actually been booked. They are now only able to offer a date that's another month away. I’m extremely disappointed by the lack of communication and follow-through, and overall very frustrated/stressed with this experience.

Honestly, earlier in life I hated going to the dentist. No idea what it was but it was a dreadful thought to me. Ever since I started going to Riccobene Associates that feeling is long gone. They really feel like they care, they're kind, professional, and the whole process is super easy!

If I could leave 0 stars, I would. This was an extremely disappointing experience, and I will not be returning. I scheduled a routine cleaning online and promptly completed all requested forms, including insurance and contact information. Despite that, I was contacted multiple times before the appointment asking for the same details and to reconfirm information I had already provided. I even had to personally follow up, twice, with my previous dentist to send X-rays. On the day of my appointment, the office doors were still locked just minutes before opening, with a crowd of patients waiting outside. Once inside, I was told my X-rays hadn’t been received and that I would need to pay out of pocket for new ones. After pushing back and contacting my previous dentist again, the X-rays finally came through, making that request unnecessary. I was then taken back, asked to repeat the same intake answers AGAIN, and eventually and briefly examined by the dentist, who had no concerns. I was sent to another room for the cleaning, only to be told there were no hygienists available. After paying a copay and spending 1 hour and 40 minutes there, I still did not receive the cleaning I scheduled. The only rescheduling options were later that same day or months out. This office is disorganized, inefficient, and showed a complete lack of respect for my time. I would strongly recommend going elsewhere if you expect a straightforward, professional visit.

I have been a patient here for many years and my visit this week was wonderful as always!!

I really enjoyed my time at this office. From the time I walked in. Very nice staff and the doctor was nice as well.

My family has been coming here for a few years now and we couldn’t be happier! The staff is so kind and attentive and they will do their best to work with you to come up with a plan that’s reasonable, conservative, and cost-effective. They really hooked me up today, too! Can’t recommend this place enough!