Trinity Wellness Center's Online Review Report Card

I treated with Patricia Odham for five months. I was lucky that when I came to her I was on Viibryd that seemed to be working but took a dive after about 3 months. As a long term drug it was showing that it was not going to work. She added lamictal. I took it for 2 weeks and upped it to 75 mg. As soon as the 75 mg hit I was waking up with severe crying. Felt worse than ever. I asked her for an earlier appointment. After telling her what the lamictal was doing to me she said to up the dose to 100 and lower Viibryd from 40 to 20. And told me to continue this dosage until she could see me in two weeks. I was terrified of my mental health and could not wait two weeks. I told her I would be seeking a new provider. That being said. A new provider that recognizes a patients emergency and is accessible during the times of need. As someone else mentioned. The practice is not run to cater to their patients. They do not answer the phones and they bill before submitting insurance. They currently owe me approximately $200 for over billing.

I went there once and that was enough for me. like a guinea pig and writing for all different types of medicine that just made everything worse.

they are ALWAYS late for phone appointment, charge you ahead of time. don't sound knowledgeable during appointments and I've called and left three messages to book labs and literally no one ever calls back. they are horrible. moved on.

I have been a patient at Trinity for years now. Kristen Mingia is my current therapist and she is awesome! Very caring and up to date with my concerns. Stephanie, Megan and Amanda at the front desk are always great as well. When I see the negative reviews I can't believe it, imagine that not all patients are in a good place and take it out on others... When my therapist retired a couple of years ago they were quick to connect me with someone else and I will always be grateful!

Just be aware they require payment BEFORE being checked in for your appointment. I have issues with that since I've been to places before where they're so far behind you can't wait anymore and have to leave, so you end up paying for an appointment you doing even get. If you do have any issues at all with appointments or any staff, the front desk staff will also gaslight you and say you said things you didn't. I was told today that I "declined a telemed appointment" for today (which I did not and tried to work with the office manager to come to a solution about the payment before/after the appointment which we did, or at least that was what they led me to believe). After that I was told by the office manager that she was told if they "have any more problems out of me" to drop me as a patient so they were going to refer me out. The only thing I've ever had an "issue" with was the payment before the appointment. And I said fine and hung up and immediately called the insurance company. Stephanie, the office manager called back about 10 minutes later wanting my "consent" to refer me out since that was "what I requested". I never requested to be referred out. They said they no longer wanted to see me. If you have other options just go somewhere else where they don't gaslight their patients.

When they called to schedule an appointment, the super-rude receptionist aske for a credit card to charge $70. When asked why, she said "We charge you $70 on your credit card for a medical check". I asked why and she said "we will deduct your co-pay from it". Totally bunko policy. Charge me when I get the service. Also, invest in a receptionist who isn't rude, condescending, and uninformative.

Don't know what all the beef is about, guess some people are hard to please. Front desk folks were friendly and competent. Dr Smith said was very understanding and thoughtful. Emily was kind and compassionate on her testing. I would recommend to everyone.

Extremely dissatisfied with lack of timeliness of appointment/test results, discourteous and RUDE staff, undisclosed charges. Would NOT recommend!

Read these reviews! They are poor for a reason! "Our Rigorous Root-Cause Approach" - taken from their webpage - its a farce! Most un-empathetic staff I have ever dealt with. Numerous requests for help as it related to billing were left unanswered. Multiple times of being told I didn't have a balance, then to be told I couldn't see the provider until I paid the balance. What balance? As the previous person said I didn't have one. Just found out today they put on my file "do-not rebook". Leighton Morgan signed off on that do-not-rebook. This - after I shared with her all of the frustrations of dealing with the staff. The left hand doesn't know what the right hand is doing and when I tried to get help to understand and sort things out I was basically told it was all my fault as I didn't read my statements. Turns out reading them wouldn't have helped - they were billing and coding me incorrectly the whole time. Save yourself from this "Root-Cause Approach". Disgusting that they align themselves with "wellness".

I wish I had read all the reviews about office staff being rude and unprofessional before I booked an appointment. Save yourself the money and further anxiety! Go somewhere else. Very cold reception! I had to wait 6 weeks for an intake appointment and was charged $70 for just to schedule. They incorrectly booked my appointment as virtual, even though I specifically requested an in-person visit and scolded me for being a few minutes late for the in- person visit that I apparently didn't even have!!! I sat and filled out 18 pages of documents and questionnaires and they re-booked me for later in the day. I left and then I received a call to say there was "confusion " and my appointment could not be in person,and would have to be virtual. I canceled the rescheduled virtual appointment after thinking about whether this was the way I wanted to begin treatment. This is definitely not the right fit for me. Empathy for the patient is not their priority. Mds and PAs at TWC...your office staff is incompetent and very rude. They are refusing to refund the $70 they stole from me just to book the appointment and now they have my cc on file. BUYER beware. Oh...and I took a day off of work for this.