Outpatient Imaging Affiliates's Online Review Report Card

Excellent service, friendly staff. They explain everything very well and make sure you're doing well the entire time. My only complaint is that they send you too many appointment reminders. Several a day! And the online check-in process was also difficult to use, I couldn't upload the photos required due to size restrictions so I had to bother the clerk. Defeating the purpose of the self check-in. Overall I highly recommend this place!

I waited 2 weeks for my appointment in pain. The day before I get a text telling me I had to pay $390.88 at time of service. I am already making payments for medical and do not have the extra to pay upfront. I would not have this issue at Jennie Ed in CB and now I have to wait longer, Very unprofessional to wait until the day before to tell me their policy.

Do not use Nebraska Health Imaging. The reviews I have read match my experience. After receiving an initial bill we mailed in a check. It was never cashed. We called on multiple occasions and were told that .insurance readjusted and the bill was zero. Yesterday I received a collection letter for this and were told very disrespectful statements from the billing department. I pay my bills. I have a 100 percent on time payment on all my credit reports. We are not deadbeats as your employees would have us believe. No statements mailed after the initial one and multiple calls and an in person visit to verify no balance. It's cathartic to see others dealing with ridiculous business ethics from nhi. Fix this and I change my review. And I will not tolerate any answer that states because it's in collections, we can't do anything. Pay it yourself.

Friendly, clean and helpful. Wouldn’t go anywhere else 😀

Syndey my MRI tech was awesome and made me very comfortable!! The whole process went very smoothly and the front office person was welcoming and helped checking in go quickly also. I was able to go at 8:15pm appointment due to their late hours, which was very helpful. I highly recommend Nebraska Health Imaging. Kari Jo

I was there yesterday for an MRI scheduled due to an injury sustained while working. I'll admit I was skeptical, I'm not even sure why because historically traditional settings, i.e. local hospital settings have always been disappointing; I had the best experience. The staff ranging from the person who greeted me to the people completing the exam were professional and accommodating. My private insurance covers the cost of imaging conducted here at 100% but in speaking to a patient who was there waiting I learned that you can be a cash pay patient and be treated with same respect and cost effectiveness that someone in my circumstance (work comp) did. Bravo to you and your staff to all you do. I'll never go anywhere else for Healthcare related imaging needed in an outpatient setting.

Excellent service. And pretty good pricesIt's 1000 times better than hospitals.

I got an MRI here in February 2021.The MRI experience was fine with no issues. I paid in full the cost of my bill before the exam started. Months later I have received two bills stating I have an unpaid balance of exactly the amount that I paid, which is reflected on my bank statement. When you call this facility about billing issues they direct you to call a 1-800 number, after calling them several times the issue is still not resolved. This does not reflect well on a facility who uses a billing system that seems to scam the people who come to them for services.

Had MRIs scheduled for both feet. Called repeatedly after the appointment was scheduled to make sure they had submitted to insurance for pre-approval. They waited until the day before to submit to insurance company, so I had to reschedule because it had not been approved.Rescheduled my appointment. Scheduled off work to get the MRIs done. Arrived for my appointment and was told they only could do one foot. I asked for what reason. They said it was only scheduled for one foot. I asked to speak to a manager. I had been told after confirming the appt that they had me for both feet.The center manager came to speak with me and lied to me and stated that my doctor had only ordered one foot. I knew that was not the case. I asked her several times very direct questions and she continued to lie. I asked her to contact my doctor to see where the mistake was made. She stated she could not get a hold of the doctors office.She then, very rudely, told me that if I wanted the MRI on the one foot done, that I needed to hurry up so the doctors could leave.I decided to do the one foot, and told her that I needed a letter stating that my doctor had only put in an order for one foot.After completing the MRI I stopped at the front desk to ask for her. She had already left. The letter I requested did not state that my doctor had only ordered one foot. Which I had specifically asked for. The reason she didn't put that in the letter, is because she repeatedly lied.I left to go to my car and decided, there's one to prove she was being dishonest. I went back inside and requested a copy of the doctors orders.Indeed, my doctor had ordered both feet and instead of taking accountability, I was repeatedly lied to.I waited a week and this place didn't even have enough courtesy to call to reschedule the 2nd MRI.I reached out to their district management and was told that it would be resolved and the area manager didn't follow through to get the 2nd one arranged either.Clearly professionalism, respect, and honesty is not of importance with this business.When it comes to healthcare, this is not something that a patient should be lied to about. They should be ashamed of themselves.Horrible experience.T

I had a MRI done on Feb 10th...When I got there I found out I had to pay 411 dollars before I could get the MRI. I used my PayFlex account to pay for it and got a receipt. My PayFlex card asked for the receipt and when I submitted what Nebraska Imaging gave me it was denied for insufficient information. My insurance BCBS also denied the claim because the way Nebraska Imaging billed it was not correct. I had no EOB to submit to PayFlex and they shut my card off. I had to call Nebraska Imaging for a different type of receipt and they gave it to me in April and my card was turned back on. On June 1st I received my EOB from BCBS and I only owed 77 dollars not 411 dollars. I only went there because my doctor recommended them. Next time I will stick with Methodist at least they know what they are doing when it comes to billing.