Knee and Shoulder Institute's Online Review Report Card

If you have Anthem insurance and need hyaluronic acid injections in the knee for pain, I was told by both Carmen and Ashley they want their payments up front because of their policy they created because of issues trying to collect payments from Anthem. My husband was told they submitted a pre-approval, and it was denied, when in truth they lied because Carmen admitted because of their issues with Anthem they won't even bother to submit a pre-approval. I spoke with a Benefit Representative, who said this office needs to submit the claim as a prescription because it's a medication he will need regularly and not as an outpatient service. Which I explained to both Carmen and Ashley, but regardless, they still want their payments up front. Their unwillingness to assist is just ridiculous. Find another doctor and administration to better help you.

Dr Carr, PA Laura and Madison are the best! Very friendly and never rush the patient. My mom has mild dementia and they make sure to sit with her and thoroughly explain everything. So glad we found the best in Las Vegas! Thank you for taking such great care of my mom!

Beatriz is the receptionist in today. Now, Beatrice is extremely condescending and rude and I’m sure because this is a Summerlin if you’re coming from North Las Vegas or the east side of town, you will be looked at as if you’re nothing and no one. If you come to this location be prepared to wait an hour in the waiting room and then another 30 minutes to be seen by the doctor and I the doctor will only be with you for two minutes if that. The only reason I did return here is because Dr. Bigler does know what he’s talking about. however, the office staff could care less about your time, you can sit here for hours upon hours and they would never care… they would just sip on their lattes and take a call in front of you. and think to themselves either you deal with it or you don’t.

My primary care Dr referred me to this clinic for a difficult health issue I’ve had going on for a little while. By the time this office finally called me back I had already been seen by another orthopaedic specialist 3 times and had an MRI and diagnosis. Actually their timing was somewhat convenient due to me personally wanting a second opinion on my condition. I called to make an appointment and asked if there was any availability for Fridays, which they explained the Dr was not available Fridays (still no issues yet). No problem I enjoy my Fridays off too. I made an appointment for a Thursday afternoon. Just a few days before my appointment the office called to let me know the Dr wasn’t available that day. I was a little disappointed, but we’re humans, things happen, so I rescheduled for the following Thursday. Today Monday 10/2/2023 the office called to cancel my appointment again that was scheduled 10/5/2023. When they asked to reschedule again I declined. I already requested with my work to take time off work both times, which is already difficult enough. Going forward I just can’t risk the chance of having another appointment canceled last minute. Beware when scheduling an appointment with the hip specialist there it could result in multiple cancellations.

Dr. Brian Carr, MD is an amazing surgeon. I had an accident and badly fractured my wrist. After surgery now my wrist and arm is fully in alignment and looks perfect. He is so kind and truly wants what is best for me. No pain to speak of. His staff has impeccable Customer Service. It's easy to schedule appointments. When I arrived at there office, I checked in and they had a room ready for me. No waiting! I am grateful for Dr. Carr and his Staff and recommend him to everyone.

I have nothing but good things to say about this place. Dr. Peddington, Ashley and staff have been more than helpful getting me through my surgery. They truly seem to care not only about my surgery, but physically therapy as well. I have screwed up a couple of appointments and they have been very gracious about them, and getting me in ASAP when I missed them. I've had a very professional, positive experience and who highly recommend them to friends and family. Thank you for everything Dr. Peddington and staff.

Great Medical knowledge and practice

Dr Brian Carr (Las Vegas)did my full knee replacement. He is so caring that I knew I was in good hands. He took time to go over every detail, answered all my questions and up to date on new procedures to aid in less pain while healing. He is the best!!!

Dr Thomas did both my knees and now he's fixing my ripped rotator cup and I would have no other doctor do this surgery on me because he's just wonderful both my knees are great and he is a very caring and professional doctor and his staff are very professional and very helpful I would not go to any other doctor but Dr Steven Thomas five stars all around if I could I would give him 10 Stars

Went to doctor carr Feb 12th 2023. I was diagnosed with possible tendon or ligament tear. Waited over a month for them to comicate with DSI RADIOLOGY which that company is a joke! Insurance denied for not having enough info on referral for MRI! Called office on numerous occasions and there was always an excuse!!! "Not our fault, it's DSI that dropped the ball!". Then got X-rays at desert springs hospital to send in with referral! Diagnosis was left the same which the insurance company said wasn't enough information the first time! Needless to say it's may 9th 2023 now and still don't have approval for MRI! The people were nice at office and Dr. Carr seems like a good doctor , however i feel that there office did not advocate for me at all!!! BJust feel like a number or a non-important patient!