Keep Smiling Dental Pc's Online Review Report Card

UPDATED REVIEW — 2026 I was a huge fan of this place and had a great experience here in the past, which is why I decided to come back after two years to address an issue with a crown. I was originally scheduled for Thursday at 6 PM, but the office changed my appointment to earlier that same day. I didn’t mind the change at all. I arrived about five minutes early, but unfortunately ended up waiting approximately an hour and a half before being seen. Even then, I was still patient and understanding (I wants mad at all) The real issue began when I tried to find out how much my treatment would cost. I had recently changed insurance, so I specifically asked the front desk multiple times about the out of pocket cost. I was repeatedly told that I would be given the price before any work was done. They were literally about to begin working on my tooth when I asked again about the price. That’s when a woman named Vicky from the finance department came in, and unfortunately, her attitude completely changed the experience for me. She was extremely rude and dismissive. She rolled her eyes, spoke to me in a condescending manner, and told me that it wasn’t her fault that the “new front desk girl” didn’t know the pricing. I understand that mistakes happen, especially when someone is new, but there was absolutely no reason for me to be treated that way as a patient. To make matters worse, the first price I was given at the front desk was completely different from the amount I was later told by the finance department. I was understandably confused because I had specifically asked for the cost beforehand and was told I would receive the correct information before treatment. Thankfully, they ultimately honored the original price I was quoted. However, the way Vicky handled the situation was honestly the worst part of the entire experience. Instead of calmly explaining the discrepancy and helping resolve the issue, she went back and forth with me in a very unprofessional and unnecessarily confrontational manner. It’s disappointing because I genuinely used to recommend this place and came back after two years expecting the same positive experience. Unfortunately, the way this situation was handled, particularly by someone in the finance department who is dealing directly with patients, left a very bad impression. I was honestly willing to come back for my cleaning and continue to recommend this place even after waiting for so long, but this is just an example on how costumer service is one of the most (if not the most) important skill to have when you have a business/work for a business. I cancelled any other appointments coming up and I will not recommend this place any longer.

This was my first time here & I was so pleased! The whole team is very professional and pleasant. I will definitely be returning for my follow-up.

Terrible lugar me cobraron.100$$ y no me hicieron nada y tuve esperar 1.30 oara supuesta.mente mi limpiesa y me dijo o mo te puedo hacer nada ahora espero Mos mejor solo zRx.y pa la casa 😢

11/10! Excellent service! I couldn’t be more pleased with the professionalism and kindness I received at this practice. Everyone at Keep Smiling Dental is so empathetic and welcoming, you really feel how they truly care about your wellbeing. Dr. Nuñez was amazing throughout the process and she explained to me what was going on. I definitely will come back in the future!

Love this place!!!!!!!

This was my first time here, and after a long time searching for a dental office, I’m so glad I found this place. Everyone is very kind from the moment you walk through the door. I also love that they have their own parking, which was an important factor for me when choosing a clinic. Another thing I really appreciated is that almost everyone speaks Spanish as well as English. Since Spanish is my first language, it made everything so much easier and more comfortable for me. The receptionist, the assistant, and the doctor were all incredibly friendly and welcoming. I truly felt taken care of, and I 100% plan on coming back. Highly recommend!

I tried to like this place but my last experience was horrible. The temporary crown fell out twice and the permanent crown once! Then I got bacteria growth underneath the crown. I'm still dealing with issues.

I have been to several dental offices. I have also worked at a dental office for 6 years and I have never experienced what I did in this office. The front desk, the assistants, Dr. Nunez, ALL AMAZING. I went in for tooth pain and Dr. Nunez was literally heaven sent. She made sure I did not leave the office with the pain I came in with. I told everyone in my life after I left the office that I felt like an angel touched my tooth LOL this was by far the best dental experience I've had. You can see and feel how much Dr. Nunez loves her job. She loves what she does and she truly does care about her patients. Thank you a million times! I HIGHLY recommend.

Very happy with my experience at Keep Smiling Dental. Dr. Nunez and her staff are very professional and friendly. Great experience!

I love the spot! Location is accurate for parking beside, good acces. Inside you will fell a good, hygienic and organized spot. The staff is the best so helpful, from. The desk with Spanish and English as well will explain you process. Radiology is comfortable and Doc Sandoval so solf and listrner for process. Prices, better with Groupon option as well y Year membership affordable. Insurances cover apply. Recommended! At the end one teeth cleaning kit! My first approach so good.