University Radiology At Cooper's Online Review Report Card

I made two appointments for my father received a voicemail and multiple texts confirming the appointment, requesting to come at 0815 instead of 0830. I arrived at 0810, was texted to fill out registration information online that I had already uploaded and to take pictures of his radiology orders, his license, and his insurance card. We were then informed via this form and the text to not get out of the car and to await a text to be called back. We waited and received a phone call asking where we were at 0836. At this point we’ve been sitting in the car for almost half an hour at instructions received from this group. When I told whoever called me we were waiting at the car on their instructions I was told, albeit super politely, that we could make our way in. When we arrived we had to give the insurance and license to be scanned again. I asked them why we were directed to do something and why we were scanning the information again and was just given an apology. While the receptionist was kind and helpful, I don’t understand why a major facility could not coordinate or be uniform in directions. As a healthcare advocate for my father and someone who handles his appointments, I don’t think this is right. It’s about 35 degrees outside, you have people sitting outside waiting in their cars at your instruction and no explanation as to why your instructions are given via text and email, and because of these instructions he’s late/made to wait longer. Staff is pleasant I must say except for whoever grabbed him for hit CT. My dads primary language isn’t English and he requested I escort him and she basically told him there’s no need. The secondary scan when he said he would like me to come back the technologist was much more accommodating and respectful and communicated what was occurring. While I understand a CT probably doesn’t require a translator, I’ve never been in a situation as a healthcare professional where I’ve refused that right to a patient. The only reason I came to this particular location was because the bone scan is only done here, going forward I will be looking for other locations.

I went for the first time to Cooper University Radiology, every staff person was so nice! They all smile and even coming into the building the receptionist at the front door was very special with her beautiful smile! Keep up the great work!! All the anxiety I felt was made better by them. Thank You So Much!! Charen Cotten

Mri was wider than usual and I am closterphobic and felt I wouldn't have needed the meds. Staff was very nice as well!!

I have never been treated more poorly in my life. Went in for an ultrasound and the technician felt uncomfortable that my nine month old was with me. I unfortunately had to bring because it was an emergency. She stated my daughter was too distracting for her to complete her job. Therefore she refused to finish the ultrasound. My nine month old was cooing and observing and this person made it the most difficult day on one of the hardest days of my life. If you want to be treated and cared for by competent people I would strongly advise you aviod this place at all costs. They cared more about the comfortability of their staff member who was upset that my nine month old was with me than with the patient that was sent with a life endangering emergency. I had to leave without the work up that I needed and had to be rushed to the hospital do to her negligence.