Jay M. Bernstein's Online Review Report Card

Super fast, rushed visits. You can tell he says/does the same scripted routine with all his patients. With my nearly teenage daughter he was using stuffed animals, and saying the same quick things he probably says to much younger kids. We went for about 4-5 visits and all felt identical in what he said/did/and all were done in haste. We travel an hour for barely an “exam”. The last straw was during a visit during covid. They were trying to social distance, so we were placed in a supply closet to wait. BUT, worse than that - he REUSED a pair of gloves that he probably used on the patient before us. They were inside out. He awkwardly fumbled trying to turn them back to how they were meant to be and used them. I’m a nurse and wasn’t born yesterday. He reused gloves during a pandemic! Gross. Had this visit lasted longer than 5 minutes, I would have had time for the shock to wear off to say something. Needless to say, we have a new eye doctor appointment elsewhere.

My son had an appointment after getting hit in the eye the night before. Let me begin by saying that the Tech who did the vision test with my son and put in his dilating drops was very nice. However, Dr. Bernstein was abrupt and scolded my son because he flinched as Dr. Bernstein was trying to put a dye in his eye. Then when I received their bill they had billed me for a Level 4 New Pt Visit! According to the insurance company, in order to bill a Level 4 visit, the Doctor and/or Tech needed to spend 45 active minutes with my son. The tech took about 5 minutes to have my son read letters on the wall and then put drops in his eyes. Then we waited outside because Dr. Bernstein had not arrived at the office yet. Then Dr. Bernstein spent 5-7 minutes with my son and sent us on our way telling us his eye was fine, but that I should schedule a follow visit. A follow up visit???? They just needed another opportunity to over bill me again. Instead I followed up with my insurance company who is now in the process of disputing Dr. Bernstein's/Advocare's bill.

horrible experience

I wish I saw these reviews before seeing Bernstein. His bedside manner is indeed incredibly rude. If you dare ask a clarifying question (and you will need to, because he is not very clear or coherent) he will become very angry at you for questioning him. He is dismissive and impatient. He really is not friendly to children. He saw my child for a few minutes and could not possibly have enough information for a diagnosis. A 2nd opinion to another doctor confirmed this. Do not see this guy.

I do not recommend Dr. Bernstein. He lacks the patience and understanding of how to work with a child who has special needs. Dr. Bernstein gave my child a very negative experience. We are not returning.

I have been bringing my son to Dr Jay Bernstein and Dr. Mayumi Mori now for the past 4 years and both doctors are extremely friendly and caring. They take their time with the patient and also they answer all questions that I had. The office staff is super friendly with the kids and super helpful on the phone when making appts and informing you in regards to any insurance questions you may have. I will continue with this practice and these doctors until my son ages out of their practice.

I have been bringing my son to Dr Jay Bernstein and Dr. Mayumi Mori now for the past 4 years and both doctors are extremely friendly and caring. They take their time with the patient and also they answer all questions that I had. The office staff is super friendly with the kids and super helpful on the phone when making appts and informing you in regards to any insurance questions you may have. I will continue with this practice and these doctors until my son ages out of their practice.

I have been bringing my son to Dr Jay Bernstein and Dr. Mayumi Mori now for the past 4 years and both doctors are extremely friendly and caring. They take their time with the patient and also they answer all questions that I had. The office staff is super friendly with the kids and super helpful on the phone when making appts and informing you in regards to any insurance questions you may have. I will continue with this practice and these doctors until my son ages out of their practice.

His bedside manner was HORRIBLE. He was basically pawing my daughters face and telling her, hush, be quiet I'm not hurting you! HORRIBLE. He just wanted to get the exam over with and did not want to take the time to slow down and be gentle with my child. He was annoyed when I asked specific questions to clarify his findings. Front desk staff was rude as well but... That is the least of the problem. This man really has no business working with children.

Great doctor. Ladies...think long and hard about what you want in a doc...warm and cuz us really meaningless. Staff us great. You have to wait because he is BUSY.