Paul S. Phillips's Online Review Report Card

The practice has three locations which is an unorganized factory.

My appointment was for 4:30....I waited 45 minutes. Get seen by the Surgical Coordinator for Lasik. She dilates my eyes and says the Dr. will be in shortly. 45 Minutes later I walk out. No one ever checked on me or explained the delay. Eyes dilated and staring at the wall. 10 minutes after I leave....they call to apologize for the wait....today. TODAY??? It's ALL the time. NO RESPECT for peoples time. They call again the next morning to apologize yet again. I said I can't believe Paul makes you call to apologize for him. Complete waste of time. If I had a Nickle for all the times I heard "Sorry for the Wait" to all the other patients I could pay for Lasik with a different doctor. If you value your time and want to be respected go to a different practice. All the Paul Phillips offices are terrible.

My appointment was for 4:30....I waited 45 minutes. Get seen by the Surgical Coordinator for Lasik. She dilates my eyes and says the Dr. will be in shortly. 45 Minutes later I walk out. No one ever checked on me or explained the delay. Eyes dilated and staring at the wall. 10 minutes after I leave....they call to apologize for the wait....today. TODAY??? It's ALL the time. NO RESPECT for peoples time. They call again the next morning to apologize yet again. I said I can't believe Paul makes you call to apologize for him. Complete waste of time. If I had a Nickle for all the times I heard "Sorry for the Wait" to all the other patients I could pay for Lasik with a different doctor. If you value your time and want to be respected go to a different practice. All the Paul Phillips offices are terrible.

I had an appointment scheduled at the Bridgewater office, waited 50 minutes and left... Never saw a doctor, front desk staff rude and unconcerned as to reason for long wait time. I was blamed for being 10 minutes late. Fortunately when I returned to their web sight I found that I was scheduled see an optometrist. I went there for cataracts. Not glassed! Which I said when making the appointment! My husband and I will not be returning to this disorganized practice.

Having read the unhappy reviews about excessive wait times and unfriendly staff, I went for my first visit with some trepidation. I was very pleasantly surprised to find that my wait time was minimal - about 15 minutes and the staff were all very friendly, knowledgeable and helpful. They spent a lot of time explaining everything about my condition and potential for surgery. Dr. Phillips himself was very honest and answered all of my questions. They spent a lot of time with me and did not rush even though I was the last person to leave the office! I have several pre-op visits to do before my surgery and I am hoping to continue having this level of experience.

My wife and I recently switched our eye care due to the impending retirement of our previous doctor. We are delighted with the choice we have made of Dr. Paul Phillips. What a find! The staff and the facility are very "user friendly," and Dr. Phillips is an impressive warm reassuring presence who gave us both through exams. We have complete confidence in his work.

I waited in the Clinton office for over 45 minutes and never actually saw the doctor. No apology or explanation from anyone there. The front desk staff was rude and I will be looking immediately for another doctor.

It seems Dr Phillips is a good M.D. when he is not distracted or bored. He has a quirky personality and not every one would like his sense of humor. He seems to have helped me with my glaucoma. However some of his staff is just awful. rude and patronizing. which sets one up with an attitude as a patient to not get the most out of the visit. over years of medical procedures , I have found that the staff is vital. and they can make mistakes that are even life threatening. staff should be taught to listen to the patient too. overall he has been technically proficient with my case which is why I go to him. p.s. I just called the office for an appointment, when the answering machine picked up it immediately voiced just "GOOD BYE"

Terribly managed practice. If you are bored and want to hang out someplace and waste a few hours, this place is for you....

Used the Clinton Office. Staff were very good at greeting and getting you prepared for the actual exam. Wait was a bit long to see the doctor. Most of the work is done by the technician with Dr. Phillips doing the last part. Dr.P. was rude to me in front of his staff chastising me for using readers. Yeesh! Then, half blind from the drops, he personally shepherds me to the glasses salesman. Worst part? The bill - almost $400 for an eye exam? Watch your pockets new patients!