Paul S Phillips's Online Review Report Card

The practice has three locations which is an unorganized factory.

If you have a serious eye problem, and you need to see an ophthalmologist, this may be the place for you. If you need a routine eye exam and you don't have a vision plan, you will pay through the nose (hundreds of dollars) and may still end up with a prescription that is way off. The wait is long, the friendliness and professionalism of the staff is variable, and the exam by the optometrist is rather cursory. The business office stuff is rude and condescending. I got much better service at a fraction of the cost at Costco next door.

This is just my opinion, but I believe Paul Phillips has never walked by a mirror without spending time admiring himself. He impresses me as ....fill in the rest

Arrived at 3:05 for a3:10 appointment. At 3:45, I went up to the front desk to ask how much longer and was told to sit in the waiting room and they would call the techs to come get me. At 4:00, was finally brought in by ab tech for my appointment. Ridiculous waits!!! The front desk seemed nice when I checked in and filled out the paper work, not as nice and very curt when I politely asked how much longer I would need to wait.

My grandma has been consistently seeing their doctors due to her macular degeneration, but she gets tired very easily. They seem to forget about their patients all the time because the wait time for each interval is around like 30-45 minutes average. And they have multiple doctors check you, which means it literally takes like 2 hours. Today she got there for her appointment at around 2. She wasn't finished until it was nearly 5.Last time I went to get dead tissue from a stye leftover checked out the wait was over 2 hours. I got there at around 3 and couldn't see a doctor until 5:15! And the doctor I saw couldn't even diagnose me because she wasn't an expert in that field so they told me to reschedule with an expert that only came in once a week! I wasted too much time there both accompanying my grandma and going myself!

Extreme care for the patient, very understanding and smart. I would rate a 10 star. I have had a very complex eye background and for years I trust their care.

Dr. Joan Lee recently performed cataract surgery on my husband's eyes. Dr. Lee is honest, professional and caring.She and her team made him feel comfortable throughout the entire process.We could not have been more pleased with his outcome.

I saw Dr. Lee for shingles that affected my eye. She came in on a Sunday to see me. Diagnosed the extent of the problem, when another ophthalmologist failed to do so. She provided me with excellent treatment and care and most likely saved my vision. She took the time to answer all of my questions and personally followed up to ensure that my symptoms were improving. Additionally, I found the office staff and nurses to be friendly and helpful.

My appointment was for 4:30....I waited 45 minutes. Get seen by the Surgical Coordinator for Lasik. She dilates my eyes and says the Dr. will be in shortly. 45 Minutes later I walk out. No one ever checked on me or explained the delay. Eyes dilated and staring at the wall. 10 minutes after I leave....they call to apologize for the wait....today. TODAY??? It's ALL the time. NO RESPECT for peoples time. They call again the next morning to apologize yet again. I said I can't believe Paul makes you call to apologize for him. Complete waste of time. If I had a Nickle for all the times I heard "Sorry for the Wait" to all the other patients I could pay for Lasik with a different doctor. If you value your time and want to be respected go to a different practice. All the Paul Phillips offices are terrible.

My appointment was for 4:30....I waited 45 minutes.Get seen by the Surgical Coordinator for Lasik. She dilates my eyes and says the Dr. will be in shortly. 45 Minutes later I walk out. No one ever checked on me or explained the delay. Eyes dilated and staring at the wall. 10 minutes after I leave....they call to apologize for the wait....today. TODAY??? It's ALL the time. NO RESPECT for peoples time. They call again the next morning to apologize yet again. I said I can't believe Paul makes you call to apologize for him. Complete waste of time. If I had a Nickle for all the times I heard "Sorry for the Wait" to all the other patients I could pay for Lasik with a different doctor. If you value your time and want to be respected go to a different practice. All the Paul Phillips offices are terrible.