Cooper Family Medicine At Haddon Heights's Online Review Report Card

I'm honestly just done with Cooper. Have been my family's doctors for years. But now every appointment, even for the smallest thing, has to get booked out 3 months or more. Whenever I call the office, they never seem to know the answer to my question so I get told I'll get a call back. I then have to follow up with them when I don't get my call back. The orthopedics seem to never have a long term solution for our issues, it's always "put a bandaid on it" options. Some nurses stations have food all over the place. One doctor prescribed my kid something that insurance wouldn't cover and 5 days later we found out could have bought over the counter. The only doctor I will not change is my cardiologist. Dr. Waldman and his office are amazing!

My appointment was at 8:20 walled in the door at 8:35. The receptionist said I had to reschedule because when it was time for her to check me in it was 8:36 I find this to be ridiculous because anytime I go in for an appointment I'm waiting to be seen well past the 15 minute grace period.

Appointment was for 3:40. Called at 3:35 to say there was an accident, I was behind the traffic and I would be a few min late. Arrived at 3:48 and appointment was cancelled. I am not a new patient. I did not understand and there was no one in thebwaiting room or coming in. I am still in shock.

Called what I thought was a doctor's office, got some "patient navigator" representing Cooper. He seemed hurried as if I was an inconvenience.

I DO NOT recommend Dr. Mary Willard. I scheduled an appointment for an annual physical and was charged for an office visit that was not covered by my insurance due to her lack of honesty. I also felt very dismissed with any concerns I mentioned. She was convinced all of my concerns were COVID-19 related and did not want to consider other reasons. I work as a nurse anesthetist and strongly believe she lacks proper bedside etiquette. Please consider other providers at this practice.

I've never had a bad experience at this office. Been coming here over 5 years. The staff is absolutely wonderful, kind, sincere, compassionate. Everything you look for in a PCP office. Contrary to previous comments, I think Dr. Willard is awesome! Just like her staff I found her very kind and compassionate. She took the extra time to listen to everything I had to say and worked with me to find the best care plan for my needs. I would HIGHLY recommend this practice

i usually always come to this office to see doctor mahamitra and my visit is always pleasant but since he was booked i had to see doctor willard and it was just horrible she totally ignored everything i was saying she was very rude i would never recommend her to no one

Dr. Mahamitra is my PCP and a great doctor who takes the time to answer your questions and make you feel like you matter to his practice. Highly recommend.