Chai Urgent Care's Online Review Report Card

Must be under new management with sane name. Sadly, the location has become a cesspool, Anti-semetic location which has a case of foot & mouth disease.

Although it’s a new worker every time I step foot in there. I must say the service has always been amazing. We registered on the iPads and soon after was called up for payment of service and taken immediately back. The lady was so gentle with my son he was upset and crying and she got on his level and tried to console him as best she can. She explained everything to him she was doing in a way he can understand. The provider was fast and knowledgeable and diagnosed my son with an ear infection. As I was walking out the lady asked me if I needed a note for his daycare because she’s a mom and knows it’s going to be required for his return. Although I have no insurance I will continue to pay out of pocket for this kind of service

Called to see if I needed an appointment and the receptionist was so rude I’m not even stepping foot in there.

What a horrible experience with the nurse we saw this evening. My 6 year daughter is very sick and scared. The nurse didn’t give a smile and was extremely rude. My daughter was scared and instead of trying to make her feel comfortable she said you want to get her ? I need to swab her. HORRIBLE. You shouldn’t work in health care if you don’t care about patients coming through the door. It was our first and LAST time we will visit. Sad to see a nurse act like this especially towards a child. Not once did she smile. She didn’t even greet us ! So cold! I will say the gentleman at the desk was extremely nice and pleasant.

Did all the work for them told them it is most likely a bacterial infection due to two days of feeling well and getting sick again. I Told them we need a mycoplasma swab. She told us such a test does not exist which is just a big fat lie. After keeping us for 2 hours I was told I look fine even though it was the 7th day of being sick and kicked us out without even some Tylenol. She also said it isn’t bacterial. Saw a real doctor the next day who said it’s most likely bacterial and gave antibiotics we needed. So basically paid a $75 copay to have my time wasted. Not to mention we asked for masks to avoid infecting anyone in the waiting room because we knew what we had was contagious. The receptionist told us they had no masks even though she had a whole pack sitting right behind her. I told there’s some behind her but was ignored. There were infants and elderly in the waiting room. They also did not close the glass door during an X-ray either while there were pregnant ladies around. Went to an actual doctor the next day and got the antibiotics I needed along with testing for all the possible diseases including mycoplasma which I was told at chaicare does not exist. Don’t waste your time at this place.

I had an awful experience here. The doctor was completely unhelpful. And walked in unwilling to help. Just told me to go to a different doctor. Nothing to help with the symptoms until I could go in. I went to urgent care on a Sunday because I can’t go anywhere else on a Sunday. Worst experience at an urgent care ever. Update: Chi Urgent Care had someone reach out to me. Which I was happy to talk to about my negative experience. Hopeful it could be a learning one. I learned something, the doctor falsely wrote on my chart that he offered me care, he gave me ideas of what to do, to take Benadryl and use a cortisone cream. Which he didn't, because if he had I would have that that's what I'm currently doing and it's not working, I need something stronger, like the steroid cream the dermatologist gave met the next day. I told this to the person who reached out to me. She told me she was sorry I had a negative experience, and she would be looking deeper into it and then get back to me about how they are solving this. I never heard back from her. So, I have no idea if this was a learning experience and the doctor I saw learned. Or if he's still there, being unhelpful and lying on charts.

Service was excellent and I had nothing but positive things to say until multiple bills were sent to my home. Note - I have very good insurance through state government, have NEVER paid anything other than the co-pay for any urgent care visits, family doctor visits, and even a recent outpatient surgery that required multiple pre-/post-op follow-up visits until now. Then I go to this place and now I'm being billed for portions of the strep test and the follow-up call to give me my results (yes - being charged over $90 for 2 minutes on the phone to confirm test results AFTER my insurance gave them partial payment). I've never been charged for the variance between what the insurance company pays and what the medical facility charges in my entire life. My understanding is that it's up to the medical facility to dispute payments with the insurance company, not redirect those variances back to the patient. But thank you, Chai Care, for teaching me a quick lesson to stick to medical facilities that I know and trust because I will never go back to this place again.

This place is my go to when I’m not feeling well! The staff is so friendly and there is barely any wait time. I do not believe I’ve ever been in the office longer than 30 min total!

Took me right in..very polite and professional

This was an amazing experience. After spending four hours at another urgent care only to be see by an incompetent dr we found this great urgent care facility. There were 3 of us. Myself, my daughter and my 5 year old grandson. The staff was extremely helpful and patient. The x ray tech was courteous and considerate. And the dr was beyond impressive. He took the time to explain to each of us and distributed appropriate meds to us. I highly recommend this facility.