Chai Urgent Care's Online Review Report Card

Easy, efficient and friendly. Cassandra and the staff are the best :) You're in great hands with them!

Very professional and welcoming staff. Each time I come I'm treated courteously and respectfully. Wait times are swift and accurate. Cassandra is the best!!! Keep doing great work!

I brought my two daughters there to get seen today. The staff was friendly and concerned. The service was prompt and thorough. They explained everything about my daughter’s conditions in detail so I understand why they were feeling bad. I recommend this urgent care and will be back if needed in the future. Special thanks to Cassandra she was very informative and helpful.

They denied me patient care for a meeting they were having from 11am- 12pm. Who has an entire staff meeting at those times and didn’t even provide any help. Super Ghetto.

If I can give the 0 star, I would. My wife wants to see a doctor, and we went to this urgent care. They asked my wife to get the insurance card, and she asked if they couldn't look for it. Front lock said to my wife they couldn't look for it. I gave my insurance because we have disame insurance. Now they want my wife name on the insurance. We feel like we have been neglected or they don't want to take care of my wife. It's very unprofessional. We just left. They could just take care of my wife, and I can come back to give them the insurance. I would not recommend this urgent care to anyone.

The only reason Im giving a 3 and not a zero is because of how nice and professional the medical assistant was. I had a positive Covid result at home and wanted to get a rapid test on paper for work.I visited on 8-11-23 and was the first patient when the doors opened. The medical assistant was super helpful. She introduced herself, was thorough about the paperwork and administered the test. After a few moments she read a Positive result and immediately spoke to me to put me at ease. She was extremely professional and had a great bedside manner. She went on to state that the doctor wanted to come in and speak to me. A person who was supposed to be the doctor came in and spoke to the young lady, he then nodded his head at me and walked out of the room. I asked the young lady if that was the doctor and she stated yes, with a nervous chuckle.I casually commented “isn’t he supposed to introduce himself?” . At this point, I didn’t want to embarrass her or make her feel uncomfortable, so I just took the copy of the results and thanked her for her service.. In my opinion, he should’ve introduced himself and went over my results. However, kudos to her.

I went to this medical clinic for my first visit on 7/13. excellent customer service and medical care The front desk, phlebotomy tech, and MA were all nice girls, as well as the doctor. I'll be back for sure.

Staff was nice as was the doctor who saw me. I was there for a sick visit. Was told by the doctor I didn’t need any prescriptions, then I get a notification from cvs of scrips ready for pick up after I left. When I got home after picking them up I called them back to see what’s was up? They told me to disregard the prescription order they sent it by mistake. This has never happened to me before anywhere. If I wasn’t I’ll and not feeling myself I would have thought to call them before I spent my money on prescription I don’t need but here I am $12 out of my pocket because they couldn’t do their job right. I will not be returning because I don’t play when it comes to my health & money. You only get once chance with me when ur in the medical field and they blew it.

Don’t ever ever go there… Made an appointment online for 745. We got there on time and the person was locking the door and even though they could tell that my friend was an extreme pain, they said we decided to stop taking patients today and lock the door on her.

Lovely place with lovely staff, allows you to get help and get more information!