Genpsych Livingston's Online Review Report Card

Do not send your kids here, there was one great therapist there doing all the work. My daughter did not receive proper treatment nor guidance. The director of the facility and most of the staffing is unequipped to support proper treatment. The Schooling program cannot follow the school guided work to have your child be successful. I'm sorry we ever gave this place a chance. When things get tough all the director wants to do is quickly remove from program. These programs are designed to support kids with the highest level of support for their needs.

Stay away from this business especially if your child needs a psych evaluation. Unprofessional, fighting between themselves, and at the end just trying to make more money out of you - even when not needed. DO NOT RECOMMEND!

Stay away. The incompetence and total lack of patient care here is astounding. We are using them to manage the MENTAL HEALTH medication of a TWELVE YEAR OLD CHILD. First, the have a nonstop revoloving door of providers. No one ever stays more than a few months. Next when a provider leaves and you have an appointment with that provider, NO ONE reaches out to let you know that provider has left or to move your care. You simply show up for appointments where no one shows up. They never follow up to get you moved to a new provider and when you call you are always told the person who can help you is assisting other people and to leave a voicemial. - a voicemail no one will respond to. They are risking patients' mential health and stability and show little regard for that. You have follow up over and over and basically raise hell to get anyone to help you.

I don't think that this is necessarily a bad place if you are looking for straight up medication management. The calls I have to get refills literally last under five minutes and there is no psychiatric care on the calls, only medication management.

I would give negative starts if I could. I was bounced around from psychologist to psychologist. One was walking around her house on her cell phone while talking to me as I just looked at her chin and ceiling. Another had her child in the video just repeating "mommy...mommy...mommy". I understand childcare is difficult, but when you are working with someone's mental health, that person needs to be the priority. There was no interest in listening to anything I had to say - I would often have to repeat basic things about my life such as what I did for a living, who I lived with, etc. It was starting from the beginning at every session. The therapist would literally just read a questionaire and record my answers. I often felt like they were just looking at a menu deciding what to get for lunch or dinner as I was speaking. And these calls would literally be under 5 minutes. Tell me you are only in this for the paycheck without telling me you are only in this for the paycheck.

I began my treatment with GenPsych in their outpatient program and once completed, I was placed with an outpatient psychiatrist, Dr. Oyem, to manage my medications moving forward. Since then, my experience has been horrible. I currently have been without my anti-depressant medication for over 1 week because it is absolutely impossible to reach the doctor unless you have an appointment, which is rarely even with himself to begin with. At the end of my appointments, I am told that my medications will be sent to my pharmacy right away. They pick and choose what medications to send to the pharmacy and which ones to give you a hard time about. The doctor changed the dosage of one of my medications and never told me, I found out at the pharmacy. I have been calling their office for 1 week now and every one of them insist that all they can do is email the doctor and hope for a response to approve the medication refill (which should have been sent at my last appointment, but wasn't). Dr. Oyem's "assistant", Saidin Ubpon, is worse. He is not helpful, at all, extremely rude, and he hung up on me during a phone call of me practically begging for them to send my medication to the pharmacy. They will not allow me to speak to a manager, as they insist that this is not something the manager deals with and this can only be handled by the doctor himself. This is the THIRD time that Dr. Oyem and his staff have withheld medication from me. Please save what's left of your mental sanity and health and stay away from this place.

I wanted to alert you to a mental health and substance use organization that has kept thousands of dollars from its 1099 Contracted Virtual Therapists. The organization is GenPsych and it currently has nine offices in New Jersey. I am a Licensed Social Worker who worked there as a 1099 employee for four months. I resigned, after needing to beg for my paychecks on their due dates. I have not been paid since my resignation and have only been paid for nine out of the 55 sessions I had while employed with GenPsych. I am owed thousands of dollars. Sadly, I am not alone. This is common practice for GenPsych. This is an organization in the business of saving lives by providing mental health and substance use services through its invaluable Clinicians. One of the most challenging problems Clients have with their mental health services is lack of consistency in Clinicians. The turnover rate is high. Sadly, GenPsych continues this cycle by not only harming their employees, but creating even more challenges and struggles for their clients. I am motivated to obtain my pay, but more so for the unethical practices this organization has been able to get away with. I hope to help someone else rethink their decision of being employed by or seeking services through GenPsych.

Mu daughter was cared for, the whole explaination of the program was given to our family. We had an exellent experience with office staff and getting in tough with those we needed, doctors, staff, etc. All around wonderful.

NOTICE !! Most of the positive reviews only made 1 previous review, so they are probably made by staff. This place is a complete joke and only cares about $$$$. They completely lied to a family member about a certain treatment Program and then refused to change the Therapist when her Therapist turned out to be under-qualified and had ZERO work experience. Most of the experienced Therapists are Supervisors who let inexperienced counselors treat patients. PLEASE do not even think about going to this place if you care for your family or friend. You WILL be sorry.

Unfortunately this organization is one of a few that will treat teenagers with eating disorders. Our daughter's health declined after eight weeks of increasingly intense care, with the last four weeks being 6 hours per day. Our daughter "learned" far more "triggering" foods and behaviors while in group therapy and accelerated her weight loss despite intense focus on eating meals and snacks at home. The dietician indicated that an Ensure drink, 350 Calories, is a "good meal replacement", which could not be further from the truth. Generally speaking, the counselors seemed to be "mailing it in" without genuine individual care for the patient.....however, I did receive a phone call and email demanding payment within 3 days of the statement being created, it had not even reached my mailbox before they were calling to demand payment. We pulled our daughter out of the center and are working with her at home, its more than a part time job, but it's far better than what is offered at GenPsych.