Cooper Multispecialty Center At Marlton's Online Review Report Card

Dr Amanda Malik is amazing. Her customer service is superb. She made me feel safe and comfortable as a patient. The office staff was respectful and personable. They were pleasant to everyone that they spoke with.

Dr. A is the absolute best! Highly recommended!

I used to love Cooper Multispecialty. When I first started going in 2020, the doctors and staff seemed to care so much about patients. But things have changed drastically. No matter how many times I call, request a refill or message a provider in the app, I get ignored. My doctor has been out of the office for months and none of the doctors I've seen have been able to alter my existing prescriptions in any way. They keep telling me to "wait until your doctor comes back" but I've been waiting for 6 months and nobody seems to have any interest in helping me. In February, I sent so many messages begging for assistance with an issue and I was ignored for several days until a member of the staff finally took pity on me and called me back. Currently, I've been trying to get a prescription filled for over a week. The app says that my messages have been read by staff (sometimes only minutes after I've sent them) and yet no one has returned a message, a call or sent anything to my pharmacy. Today I had to call out of work because my symptoms were bad and I have no medication to stabilize them. This used to be a medical center that I could trust and that made me and my partner feel valued and safe. But in 2022, I couldn't feel more invisible to Cooper Multispecialty. But while my doctor has been out, Dr. Decker has been amazing. I've seen him twice, both sick visits, and both times, Dr. Decker made me feel like I've been seeing him for 10 years. He's friendly, he's knowledgeable, he genuinely listens to what you have to say. These last 6 months have not been ideal but I'm glad I was able to see Dr. Decker when I needed him. I'm extremely grateful to him for that.

They simply do not care about their patients. I had to reach out by phone and portal multiple times. I was told 3 different times that I would be called back within 24-48 hours. Never called back. I need to take my medicine daily and it took them 14 days to write my prescription. As a patient who was in desperate need of their prescription refill, I am absolutely disgusted by this office.

Worst doctor I have ever been to. The front desk lied to me to get my signature on an electronic pad and then applied it to a bunch of consent forms Ive never seen before. Dr. Elshoreya is the most incompetent doctor Ive ever seen. He is rude, disrespects women (including his nurses), and does things without even discussing them with you. He should absolutely not be working with women at all, especially pregnant women. He has laughed at me during appointments and rolled his eyes at concerns. The one star is for Dr. Victoria. If you have to be seen at this location Dr. Victoria is the only doctor you should see. Dr. Elshoreya needs to change his career because degrading women is unacceptable. He has been extremely inappropriate to me and my husband through every appointment. He is the reason I will never go into an exam room alone with a doctor again.

Awful patient service. Scheduling appointments has been near impossible for my family and I. If anything is remotely urgent we’re usually told we’ll get a call back from a nurse, which usually doesn’t happen unless we follow up once or more. On top of that, the receptionists are just generally rude and non helpful.

Dr. Edmond Decker an his staff are the best. Their compassionate an caring, but above all they take the time to listen. I’ve been with Dr. Decker for over 10 years. Julie Wood

First time going to this location was a little less than a year ago. My obgyn works out of this location and another. I had a great experience at this location all 3 times that I have been there so far. Both doctors I saw were amazing and spent time (over an hour) with me going over my history and trying to fully understand the history of pain I had been going through, this was in preparation for surgery. I always recommend Copper as they were the first doctors to actually listen to me (in over 24 years) and not tell me the pain was in my head. They found out what was going on and helped me reclaim my life.

Not trying to invalidate anyone elses negative experiences but this was by far the quickest, painless, professional experience I've ever had seeing a gynecologist. She was very helpful, spoke to me as a human being with absolutely no condescension whatsoever, answered all of my questions, wrote me referrals to see the specialists I needed, and the overall time spent there was only one hour. Highly recommend this office, especially to people who have medical anxiety, I felt absolutely at ease the entire time. Thank you for your help!

The staff has always been very pleasant to me! Anytime I've had an appointment here they've had me in and out in an hour. I'm very comfortable and pleased with this location