Gail H. Mautner's Online Review Report Card

I called early Monday to see a dermatologist for an itchy and swelling facial rash that started Friday night into Saturday morning. I was told Dr. Mauntner was "booked for weeks" and would I like to see someone else. I said yes, and was then told the first appointment wasn't until later in the week. I repeated myself and asked if there were anything sooner and was told no. I am sure the reason that people use the ER for non emergent reasons is because they encounter staff that have done this to them. If there are no available urgent appointments then our ER's will continue to be used by those that cannot find help. Thankfully I can figure out what to do and who can help me. I am surely not going to use a doctor/practice who have no flexibility.

Dr.Gail H Mautner is the best dermatologist out there. I have vitiligo and I went to see other doctors and nobody helped me. I started going to Dr Mautner’s office about six years ago and my skin as improved drastically. I would recommend her to anyone!

I have been a patient of Dr. Mautner for over 20 years. She is terrific and is excellent. I would highly recommend her.

Dr Mautner is so kind and caring. She spends time listening to you and addresses every concern you have.

I was shocked to see negative reviews; I have been a completely satisfied patient for close to 20 years, following her from her previous practice to this one and continuing to travel to her despite moving to the shore 12 years ago. She is an excellent doctor whose knowledge of dermatology and laser treatment has been a boon to me. Neighbors who have been unhappy with dermatologists in my current location have gone to her on my recommendation have remained patients despite the one hour drive.

My college-aged daughter had a very bad experience with Dr. Mautner, after subpar ones with Dr. Siegel and Dr. Brockman. (She has been going to the practice to deal with acne.) She waited 75 minutes for her appointment, which was the least of it. Dr. Mautner did not appear to have read her chart (was unaware of past treatment by her colleagues), rushed her, did not answer an important question, and overlooked a growth (a keloid) that had developed on my daughter’s skin next to a piercing and an irritated patch by her mouth. With my daughter’s permission I told the office I wanted to speak to Dr. Mautner about the visit and after some time received a phone call from her. She was very hostile, talked over me, denied my daughter’s version of events, and said repeatedly that she couldn’t be a “mind reader” if my daughter didn’t bring up the growth and the irritated spots. Well, my daughter is still young and a bit shy, especially with impatient doctors. A good doctor meets the patient where the patient is. And a good doctor is thorough. Both the growth and the irritated spot were obvious and had been treated previously by her colleagues, so Dr. Mautner should have been aware of them if she had either 1) examined my daughter’s face properly; and 2) read my daughter’s chart. When I tried to speak reasonably to Dr. Mautner about all this she said, “I didn’t miss a CANCER,” as if that were the standard. Finally, she said, “I’m ending this call. I’ve had a long day and I’m tired.” Well, okay. After the phone call I went online (here, Yelp, etc.) and was not surprised by the tsunami of negative reviews for this practice. I rarely post negative reviews myself, but given that I was rebuffed in an attempt to deal with my complaint privately and one-on-one with the doctor, I’m adding my own voice now.

Dr. Gail Mautner is the best dermatologist Dr. I ever visited. I know for very very long time.

Dr. Mautner is a delightful doctor. She is calming and not threatening. She really cares about US. She does what has to be done efficiently. Her staf is also caring and kind.

Dr. Mautner is an excellent doctor and diagnostician. She calmly explains what she sees and what has to be done. She takes care of it right there and then. When it is cancer she sends to to a specialist. My husband and I both go to her.

Can't believe all the negative reviews - I love Dr. Mautner. Have been seeing her for a at least 7 years. She diagnosed my melanoma and is very careful about my skin screening. She is very easy to talk to - my young adult daughter likes her too. She is very thorough and approachable - would not go anywhere else.