Vinod K. Rustgi's Online Review Report Card

I WISH THERE WAS A VISIT. THIS DOCTOR HAS NO TIME FOR ME. HIS PROFESSIONALISM AND PATIENT SERVICES ARE NON EXISTANT AS FAR AS I CAN TELL.

Lifesaver. I went to Dr. Rustgi for several years in the Northern Va. area for Hepatitis C and cirrhosis. Through his diligence I tried several clinical trials that were unsuccessful. He suggested waiting until something (that he knew was coming) showed up. But cancer showed up first and his staff caught it. I was able to get into Johns Hopkins and eventually received a transplant. Never would have made it that far without Dr. Rustgi.

Dr. Rustgi is not just a highly educated and well renowned medical expert, he is also a truly wonderful person who has a big heart. He always puts his patients first and tries to find ways to help those who may need financial help get better. He is a real doctor who really lives by the Hippocratic Oath. YG

I saw Dr. Rustgi for at least 20 years until he moved. He was calm, caring, professional and friendly. He was extremely helpful in recommending a specialist for my daughter-in-law and for my son. He also helped us find care for a relative with pancreatitis. He is extremely well educated and experienced.

Dr. Rustgi has cutting-edge knowledge. He is kind and caring, and very comforting while also straight-forward with diagnosis, prognosis, and potential challenges. I am very thankful to have been referred to Dr. Rustgi. I know that I am in good hands. Not so keen on the P.A. I saw once, though. He seemed more focused on research than on the human being sitting in front of him. Now I will only see Dr. Rustgi.

Dr. Rustgi's credentials, experience, and professional esteem are indisputable. He is recognized up and down the east coast as Top Dog. I've been through several very serious illnesses with him and he's seen me through every step. His PAs are knowledgeable. My calls and emails are returned almost immediately by him and by his staff. I got annoyed once because I didn't think he had thought enough about an issue before giving advice, but it turned out that he was right on the money. Dr. Rustgi's front office is great. The Asian woman at reception may not be all warm and fuzzy but she is polite, respectful, and professional.

The young Asian girl at the front desk is quite possibly the rudest most insulting assistant I have seen in a long time. Hard to believe this is a professional office. I made a appointment one month advance, when I showed up for the appointment the girl on the front desk says my wife call and cancel my appointment, which is a big lie. I call my wife and asked about it and she knows nothing about my appointment. But the girl in the front desk keep arguing with and acting like I'm the one who is lying.

I visited the office 3 times, and saw a Physician's Assistant all 3 times. I never saw Dr. Rustgi. I believe the PA consulted with him over the phone - he did not appear to even be in the office. The PA was reasonably knowledgable, but clearly did not have answers. In the end, they sent me for 2 fairly expensive tests (HIDA scan and Liver biopsy), and ended up saying "sorry, we don't know what it is" - no referral, no suggestions, nothing. In addition, the desk staff were unhelpful, bordering on rude. I had the first appointment of the day (8:30) and still had to wait at least 20 minutes each time. When I decided to go elsewhere, and called to request my records, they made it very difficult. It took 3 separate calls, and each time I was told something different about how to get my records. When I asked questions, I was talked down to, and made to feel as if it was my fault that they didn't have my records ready yet. Overall, I was extremely dissatisfied.

no chance to see doctor, only his assistant.almost three weeks after bloood test, I haven't received any call to tell me the result.

Well, initially we were okay, staff seemed nice and the Doctor seemed knowlegeable. As time went on so did the disease...some staff became rude. Never saw Dr. Rustgi and was never allowed to speak with him, only saw a PA. Requested some paperwork to be completed for work and was told it would cost us money for them to complete. Requested a copy of a lab report. This costs money too. Make sure you get copies of everything any time you go there. If you ever need them later on...it may cost you. Seems their focus is on research and conducting expensive tests in their own facility. Don't seem to care as much for the patients care and well being. Very sad experience. Really did not realize how bad it was until we moved on to an awsome and wonderful new doctor.