Infocus Urgent Care's Online Review Report Card

The best Urgent Care that Ive ever been to! The nurses and doctors were not only knowledgeable, but they were genuinely caring. I felt that I was completely cared for from the moment I walked in to even after I left when they called to check up on me. In addition Stella, their adorable support dog, was the cherry on top! Please check them out, I assure you will have the same pleasant experience that I had. Thank you all at InFocus, you are amazing!!

I called everything seem fine but when I got there did paper work I wasn't able to stay inside but another lady was able to wait inside smh!!!

I’ve been coming here for a few years now and I have to say, it’s clean, no long waits and the staff is very friendly. Including the doctors I’ve seen. They are my primary care people!

I had a Covid 19 test at this location almost 3 months ago. At the time, I paid a $100 copay for this test but was told that they would submit the charge to my insurance company for reimbursement. My insurance company told me that I was covered for this testing. I called Infocus in October to see if they submitted my bill to my insurance company but was told that they are "very behind in their billing" but that they would submit my bill. Here we are, almost 2 months later, and my bill STILL wasn't submitted to my insurance company. I called my insurancecompany and checked. I have tried calling Infocus several times regarding this matter but they NEVER answer their phones nor do they return messages. They have 3 months to submit claims and time is almost up for my claim. Infocus, you need to get your act together!Update: Here we are almost 5 months after my test and Infocus STILL has not submitted my claim to my insurance company. And my calls to their billing department go unanswered. And my messages are never returned. Avoid this place at all costs. They are a disgrace and I have reported them to the BBB.

They never pick up the phone! They call it Urgent Care, but was never able to reach them during urgency.

I’ve gotten two covid tests here and each time it’s been quick and efficient. Have I had to call a couple times to make an appt before they answered? Sure. But they are dealing with a global pandemic, so I give them a pass on that. The person I worked with for my Covid test was Ryan. He was super friendly and made the test painless.

I went here for COVID testing in late July. THe experience when I was there was fine but they never posted my results in my portal and I had to call multiple times to get the results. Additionally, I paid a substantial copay for myself and two other family members and, even tho my insurance then later covered the entire cost, I have been unable to get the copay refunded. I’ve left multiple messages and no one has returned my phone call ever. For Mercer County residents, the at home test is free and easy. I would not return to this facility if I had any other choice since it’s impossible to get in touch with them and they are not operating according to above board business practices.

The office staff is good but don’t plan on getting callbacks! Don’t bother leaving a message no one will call you back . Customer service is definitely not their priority...

If you own this place be professional for gods sake. Called twice left messages never received a call back. My husband has an ear infection. They wouldn't see him wanted to send him to the emergency room. It's covid wake up ! Are you kidding me. Don't go to this one. There are plenty others out there. I think they are burnt out and don't really care. Sunday they never opened. I guess they didn't feel like it. We have to work around their schedule I guess. Why don't you just close if you can't keep up.

While at times this place may be hard to reach by phone, it has been my experience time and time again that the persistence is worth it. The owner/physician is amazing and her Nurse Practitioner Bell is awesome. Ryan and the rest of the staff are easy to work with and have a professional but easy going personality. These providers listen and help. I have visited both the Ewing and West Windsor offices but have resulted in positive experiences.