Alaris Health At The Chateau's Online Review Report Card

Clean facility and friendly staff was my impression of Alaris @ Rochelle Park. I went there a couple of times to visit someone and my my experience has been very positive.

I see I have a similar experience to the people who have left other one star reviews.My mother was sent here for dialysis after a stay in the hospital for a fall. She was ignored by all staff members and nurses until my father and I got involved and were persuaded to keep her there with promises that care from the nurses would improve.It never did. My mother was left in bed all day with no water and no access to the bathroom. Her night nurses were the only ones to get her out of bed to use the bathroom and they left her on the toilet for full nights before morning nurses came to get her. They sent her to the hospital for a day stay NAKED and without telling her why she was going. I was called by the hospital to ask why she was there and guess what- Alaris never told me either! She was improperly cared for by the physical therapist, WHO DROPPED HER. She was verbally harrassed by multiple nurses with me on the phone to listen and SHE DIED the next day, alone and without care from the nurses.I didn't even receive a call from anyone who works there to offer their condolences. The nurses said they did all they could but never did, unless leaving my mother alone with the nurses button on means they "tried all they could".Don't send your family members here if you care about them.

My friend is in nursing section after getting tested positive for covid, they are doing their very best for their patients

Amazing experience! My father was in recovery post covid for a couple weeks. Very clean facility compared to other rehabs I’ve experienced. Nurses and other workers were phenomenal to get him home to our family. We appreciate everything they did! I highly recommend this facility if you want a fast recovery. Everyone pushed him beyond his limits which made him so strong. From PT, OT, speech to his nurses.. we cannot be more grateful for all they did for my father to get him home to us , everyone was extremely friendly and kind to my family.

I am very well please with the one on one care my daughter is receiving. She was moved from a facility in another state and I am happy I did. I also had the pleasure meeting the CEO and he listened to my concerns.

Replying to response - my grandmother already passed away.She wasn’t doing well but she died from a really bad kidney infection and pneumonia. She received dialysis there. She never had water near by. Every time we went we had to ask to give her some and they would give her a small plastic cup.We brought her from home bottles and bottles of Poland spring to her no one would hand it to her when it was on table that she could not reach herself.- Pneumonia we’d go in her room and she wouldn’t even a blanket on.I hope my grandma is at peace now rather than miserable at your facility.Warning please do not send your loved ones here!Original post:Needs more staff members that care about their patients. Please send your loved ones elsewhere.

My mom had a massive brain stroke and after being at Hackensack hospital was transferred to Alaris in Rochelle Park.At first it was somewhat difficult with staffing due possibly not understandin mom.However todays review is about a social worker who had moms case , her name is Michelle Klapper. Michelle went over and aboove her job responsibilities to assure all moms needs and our concerns were met.When we had concerns about mom and the nurses/aides etc. Michelle stepped in and made sure thing got straightened out.If it were not for Michelle I feel it was going to be difficult.I felt that our family had to tell staff how to take care of mom. However once it was put to their attention they acted on it. I feel that orientation should be given to their weekend temps because it is crucial that everyone nurse, aide etc, should know what is necessary for patients while their stay at Alaris.Bottom line is that everyone who is in our situration should be afforded a social worker/ case manager as Michelle Klapper.

Great caring staff and compassionate, Manager was so accommodating and attentive to my needs , the best care during the pandemic .Recommended to my family friends and relatives. Kudos to Edith Jimenez DON best manager 😃👍

My dad was admitted into Alaris Health at the Chateau on March 17th and was discharged on May 27th. My dad was under the care of Nurses Mira, Joy, and Rachel and CNAs Arvin, Grizzella, and Yesenia. The nursing staff treated my dad with such patience, kindness, and care. He was also under the care of physical therapists Dina, Sandy G., Eric C., and Eric K and speech therapist Michelle. They were encouraging, patient, and knowledgable in helping ensure my dad’s progress. Additionally, the entire respiratory team provided expert care and knowledge in helping my dad get off the ventilator, remove his trachea, and come home with oxygen.I would like to thank the entire Alaris Health staff for their patience, encouragement, kindness, and professional treatment towards my dad. The prior facility he was in told us he may never get off the ventilator and may never come home. Alaris Health was able to help motivate him, strengthen him, and bring him home to us. For that, we are forever thankful and grateful to Alaris Health at the Chateau.

I recently had both my mother and my father at this facility at the same time. They were admitted to Hackensack after getting COVID at home and symptoms that sent them to the ER. After their hospital stay they both needed alot of help and rehab to be able to go home. They live alone and care for each other. I was so happy with this place. I had read the reviews and was hesitant. One thing I must say is the reviews do not represnt The Chateau at this time. If they were true at one time, they certainly are not now. Both my mother and father received top notch care and rehab. They do all the precautions for COVID so that made me feel extremely safe as well. During the pandemic, the staff told me that they were a designated COVID recovery facility by NJ. That just goes to show that they must be doing something right!!! If you have any doubts, dont believe everything you read... See for yourself. Both my parents are home and thriving!!! I am so grateful to the staff!