Quest Diagnostics Corporate Headquarters's Online Review Report Card

The walk in system is not explained well enough. The time given when you walk in is not the timdd we you will be seen!!!Appointment only should be the way rather thanPeople sitting for hours!!!

Company has good technology regarding making appointments and checking in but their customer service dept stinks if you need to speak to someone regarding a billing issueIt’s now months later , filled out numerous emails etc to try and straighten out numerous billing issues .TERRIBLE billing dept. You can rarely speak to a live operator. They never correct anything. Hire more employees Company should be ashamed of themselves .

There is zero customer service. I have tried for over a month now to get through to someone on the phone. I have even emailed to no avail. I would rather pay extra and go to another lab than deal with Quest ever again!!

Today was my first time ever taking a drug screening at 4321 NE Vivion Rd. #100, Kansas City, MO, 64119 for employment. As a healthcare provider, I always pay attention to how other organizations run. This location was very clean and organized well. The front desk lady was very polite and professional, so is the manager on the phone after I called and complained about one of their collectors, Andrea. Andrea was extremely rude and had the biggest attitude I have ever seen someone have in a healthcare setting. She talked to me as I was an inmate in prison taking a urine test. Also, she did not wear her face mask properly, meaning her mask was not covering her nose at all times. I would only recommend going to this location as long as Andrea is NOT talking to you or collecting any tests from you. I hope Andrea would get some refreshment course in how to talk to customers soon.

If I could give a negative 5 I would. There is an error in my bill. For two days the recording said they couldn't take calls and to try back later. Now, I finally got on hold and have been holding for 75 minutes and no one is answering. It's unbelievable that a company has such inadequate customer service. I don't know what to do to have my bill corrected because I can't talk to anyone.

I am extremely disappointed with the treatment my wife received at the Lake Placid, FL location. She recently visited the location to have some blood work done and everyone except one of the staff members, I believe his name is "GUS", was in there wearing no mask the whole time. My wife kindly expressed her concerns with the woman drawing her blood at the moment, only to be ignored. It is sad to see how many people are dying daily from or with Covid19 and someone that works at a medical healthcare facility and is around many immunocompromised patients, including my wife, is unwilling to do the bare minimum to help his fellow neighbors be safe. SHAME ON YOU! SHAME ON QUEST DIAGNOSTIC FOR ALLOWING THIS BEHAVIOR. It clearly states on the Quest Diagnostic's Google listing that your locations Health & safety Measures are as follow: Mask required, Staff wear masks,Staff get temperature checks,Staff required to disinfect surfaces between visits.I will make it my mission to post this message everywhere I can to let everyone know about how Quest Diagnostic is lettings its employees purposely endanger the lives of its patients.

Have been trying to correct a payment since 26 April. They say they will bill and then I get an email again that I owe money. You cannot reach anyone without a long, long wait. I’ have called FOUR times and each person said they’d correct it.

Quest customer service is the absolute worst. Lab techs charged me $168 for a $2 test. They ran my credit card without my permission and didn't ask for my insurance card. They is no way to reach customer service. Staff is rude and incompetent. Mercy made a huge mistake by selling their labs to Quest.

Absolutely no help and no customer service available. If you call there forget it. Don’t go there if you think you might need some follow up help or information

Your lab workers in willimantic, CT are incredibly lazy. They said they had no more appts and referred me to another site. I was the only one in the waiting room and the two workers were sitting down in a room talking. I asked if they could draw my blood,but they were busy. Two people and neither could do it. Referred to Mansfield and they said they saw over 100 people referred to them by the other cite, they had to stay 30 minutes past close. You should educate your workers on good patient care and the value of having some type of work ethic. Will never go back to Willimantic office. You should read their other reviews if you actually care.