Cooper Family Medicine At Sewell's Online Review Report Card

Do NOT consider this practice. I saw both female doctors several times for symptoms they coldly blew off as "anxiety" I left feeling guilty I had bothered them even though I was not being treated for anxiety. I finally went to the ER after a night of terrible suffering and after simple bloodwork found I had dangerously low potassium levels with hypokelemia. I had been suffering with shakiness/trembling for months. I could have died!!! I was given potassium immediately at the hospital and symptoms cleared. I am now on daily potassium. I immediately switched doctors. They put my life at risk and dismissed me after several appointments with the same symptoms! Basic bloodwork would have caught the problem!! Please find a new doctors. God forbid anything serious happens. They won't catch it.

very nice staff and doctors

Incompetent doctors. Wouldn’t send my dog here.

I always have an amazing experience here. I have been coming here my whole life and never had any negative experiences with any staff. The staff, doctors and assistants, here are very knowledgeable and kind. The doctors are amazing and make the atmosphere comfortable and trusting. I would recommend to anyone I know. :)

I can't say enough about Jennifer Hummel! She was very informative, kind, warm and friendly! Every doctor should have her bedside manner!! Thank from the bottom of my heart!

I always get great service from my doctor, nurses and the office staff. Have been a patient here from the days they were in Runemede. I won't go anywhere else.

I'll start out by saying that I have never left this office unhappy. The doctors and the staff are incredibly friendly, attentive, and helpful. I always feel heard and the doctors (I typically see Dr. Stoudt but occasionally Dr. Matthews) take the time to thoroughly address all of my concerns. Being a patient at this office has been nothing but pleasant and I could not recommend them enough! I have endless appreciation for the doctors and the staff and how well they've taken care of me :)

Terrible

It's the customer service for me. I took my 11 year old daughter for a well visit and vaccinations. During the visit, the doctor asked her about acne and prescribed her acne medication. Six weeks later I received the bill in the mail for $2,123 with an outstanding balance of $28.06. Naturally, I called the billing department and argued that my well visits are 100% covered, which at that time, they explained that because acne was discussed this would be outside of well visit parameters and the balance needed to be paid. I argued back stating that not only is acne developmentally appropriate to discuss at a well visit for an 11 year old, that is not the reason the visit was scheduled and that she needed a well visit and vaccinations, AND MORE IMPORTANTLY the doctor mentioned acne - NOT US. After going back-and-forth with the billing department and patient relations, I finally called the office manager. She agreed that she thought the charges were ridiculous and would argue on my behalf. Everyone dropped the ball on this matter. Billing specialists informed me they would call me back, personally... patient relations reviewed and said that they would get back to me as soon as possible - never did. Same with the office manager, no follow up and no call back. This bill is now in collections in the middle of disputing the charges. 12yrs of business... For a family of 5, that's over $150k in services... and Cooper Family decided $28.06 was much too large of an amount to forgive to keep us at their medical practice. I'm done with big Corp.

Worst family practice. Office and Dr Kendra Horvath were so polite, smiley and “concerned” Upon you initial visit until you try to get an appointment when your actually sick! They know I’m prone to kidney stones hence the UTI and because they couldn’t fit me In For an actual exam which all I needed to do was pee in a cup, they would write the order and then go from there. They suggested urgent care or ER or tried to get me to go all over the county to other offices I’ve never been to. I pay $1000 a month for self pay insurance and to be sent to er another $100 or UC for another $70 is insane when If they really cared as they claim they would have had written a order for a urinalysis and get you the help you needed. You took an oath, try honoring it. God forbid a patient gets sick. What the hell do we need you for? All you care about is Booking yearly visits, but not actually helping people. There are much better offices people can go to for Cooper Family Medicine.. go somewhere else people, but stay away from this specific office. They suck!