David O. Sussman's Online Review Report Card

The doctor himself is great. Staff is unprofessional and never follows up, even after 4 calls to the office.

Best doctor I found very helpful ,did my surgery fast and painless awesome person

We like Dr sussman but the office staff are not very nice pure attitude...

I cant say enough about Dr Sussman, he is so genuine, caring and considerate of your needs. He took ver good care of my mother, now he is taking very good care of me.. I absolutely love him!! Linda Vickery

Love Dr Sussman but the front end receptionist need to be more professional, compassionate, and caring for the patient. Even though you may wait for an hour for your doctor the front office people need to keep you updated on the wait.

Had really bad experiences with their office. I had to get a prostate biopsy and got it approved with insurance. After the procedure in their office they said the anesthesiologist didn't accept insurance.Got scheduled for a follow up and drove to the office 1 hour. They said the doctor had canceled all his appointments for the day and they had called me and sent me a letter telling me this. I never got either. I rescheduled for 1/10 /2020. I drove to the office 1 hour again and they said my appointment was for 1/9/2020. I have the card and it says 1/10/2020. No calls for this either. They said it was my mistake because the doctor is never there on Fridays? No apologies from staff. They are the worst I have experienced.

Dr. Sussman and his staff need to do better. I'm extremely frustrated with Dr. Sussman and his office. Front desk staff are rude and not helpful. They make you wait for hours and never tell you they are hours behind. In early October 10/4 we picked up 3 medicines. Ativan. Cipro, Bactrim Not all the directions in the bottles were clear so I called the office in Sewell. (1) Person said they could not help me but would give the message to a manager and have them call me. No call was ever returned. (2) I called again a couple days later. Explained the meds again. Someone says let me find out why Dr. Sussman called in Bactrim and I'll get back to you. No one ever returned my call . I physically took the medicines with me and put them on the table for Dr. Sussman to look at. He never check the file and told me to give my husband the wrong medicine. I didn't learn that my husband took the wrong medicine until after the procedure. I went to the office and I was turned away.

Love dr. Sussman, however staff is totally ignorant. You call and never can get anyone on the phone. They call back 4 hours later. Sheilas response we only have 20 people in our all center. Yet know one answers. They change your day to what’s convenient for them. The girls at the front desk get up and walk away when you are right in the middle of asking them something. If I wanted to see Dr Sussman today I was told I will have to wait until he has some free time and other patience with appointments were first. He was already behind an hour. .i am gonna seek an office Where you can speak to someone. Walked out and will not return.

Personally Dr. Sussman is a nice man. His staff however, not so nice. My father is a patient and we have been calling the office for three days regarding a serious issue, were on hold for 45 minutes at a time only to get the voicemail system, we left detailed messages stressing the importance of a call back. And nothing.

Nice dr but definitely needs to work on time management here for over an hour in the waiting room every time