Francis J. Wren's Online Review Report Card

Dr. Wren first found bladder cancer for me in 2007, in 2016 and again in 2017. All three times he and the staff removed the cancer and with BCG treatments I have been cancer free. My latest cystoscopy was August 20, 2021 with a negative evaluation. I will never move from South Jersey unless Dr. Wren moves, and then I will move to the town where he will practice.

Do not go to this Dr . Wren . All they care about is money. Please take your time and research this Doctor on Health Grades, you will find horror stories worse than mine . They have no staff , meaning if you have a problem you can not get in contact, if you need anything done that they can charge you for, once they find out that you are no longer profitable they do drop you like a hot potato via mail . I got out without much harm , thank god for that , but others haven’t been so lucky . Please always get a second opinion once you get suggestions for treatment . And read the other reviews . Even other Urology Practices will advise you to stay away from Wren or once you leave Dr . Wren and call other Urology Practices and you tell them you have been wronged by the Wren they Tell you straight up , yes we heard heard other horror stories . The office staff is one person at the moment who will hang up on you if you refuse to come in during Covid and opt for telemedicine, they charge you for a tele medicine appointment with a non doc assistant but make it look like you are booked with a doctor, but if you no longer exploitable you will never see a Doctor again but charged for it. Also I do agree with the previous reviewer about their dubious billing practices. Just stay away and find a better option .

Spare yourself a lot of frustration and headaches and look for another Urology Group, not just Dr Wren . I have never seen or worked in a practice that is run like that group and I worked in a few . The place ( Dr Wren is the big boss who told me himself that nothing happens without his approval) is only interested in money, impossible to reach if you need something done that doesn’t require a formal appointment such as refills or paperwork. Even the staff that answers the phone is rude once you are no longer profitable. I wish I could give 0 stars. I just hope that you head my warning . I should have read reviews before going to Dr Wren. Look for yourself on other review pages, I should have !

Horrible. This Dr. Wren is dangerous. Doesn't care about the health and welfare of his patients at all. Only cares about money and billing your medical insurance. Stay far away from this Dr. Wren.

Dr. Wren consistently has cancelled my scheduled procedure! Scheduled six times and ALL have been cancelled (2 because of the virus)...this is inexcusable especially because NO reason is ever given...very, very difficult to get return phone calls for rescheduling. Right now...waiting 1-1/2 for office manager to return my phone call. THEY DON'T CARE!

I urge you to read the reviews as I too have found THEY DON'T CARE. There is a reason that this doctor and his staff have received so many low ratings. They are absolutely horrible with regard to care for their patients. I have had 4 procedure dates cancelled after covid restrictions were lifted, two in July. When calling back to re-schedule you get their voice mail. If you are lucky, someone might call you back. I am waiting for over a week to hear from the office manger. With each procedure date, current test results like blood, EKG and covid have to be current. Re-testing is required before the procedure. They certainly are not going to pay for the cost of re-testing. Again...THEY DON'T CARE.

I had a horrible experience with this Dr. Wren. He told me i had an enlarged prostate just so I would agree to prostate surgery. When i went to University of Pennsylvania they analyzed my ultrasound results of my prostate and told me that my prostate was not in fact enlarged and they asked me why i had prostate surgery when it was not needed. Prostate surgery is a very serious surgery for a man. It changes him. The prostate has a lot to do with a man's energy , bone density and sexual drive. You do not have it unless it is extremely necessary. This Dr. Wren acted as if it is no big deal and nothing to worry about. This was a total lie. This Dr. is all about your money and medical insurance. He should have explained to me all of the side effects of prostate surgery instead he hurried me through and used his assistants to agree with him to influence my decision. In my opinion this Dr. Wren and his office are dangerous and don't care one bit about your health and welfare. Stay away!

"with" the Dr - very quick and to the point; never "SAW" or "TALKED" to a Dr ever again from his group; Jersey Urology! Worst experience ever. I wish I had read the reviews before I chose Jersey Urology. I presented him with my blood work from Dec 19 and he looked at, said ok, gave it back to me. He prescribed meds in which I took for 1mnth; performed another test; &received a call informing me my "levels" went up. I had another appointment 3wks. A week later, I saw my blood work and in reality my "levels" went DOWN, not UP. I actually felt good about this. 2nd visit, was an ultrasound and then took me into an exam room. Cassie, the physician assistant, showed up (NOT the Dr). Said "levels" went up and I needed a surgical procedure. I told her my "levels" went DOWN not UP. She did NOT have correct info? Why not? What happened to it? At this point, I asked to see the Dr and she said "You are SEEING me today". I had to ask about ultrasound results, she didn't tell me. Do NOT see them

I wish I had read the reviews before I chose Jersey Urology. My first visit was actually with a real live Dr (Dr. Wren). He spoke so fast and confident that I had nothing to worry about; but he also was "training" a young lady on how to use the "computer/tablet". I presented him with my blood work from Dec 2019 and he looked at, then said ok, got it, and gave it back to me. He prescribed a medication in which I took for 1 month; performed another blood test; and received a call from their office informing me that my "levels" were elevated. I had another appointment 3 weeks later they told me to keep; so I agreed. A week later, I was able to access my blood work and in reality my "levels" went DOWN, not UP. I actually felt good about this. When I went to the office for my 2nd visit, they performed an ultrasound (the lady was very nice & professional). But she asked if I had a full bladder, which I said nobody told me that; she looked at the chart and saw it was Dr. Wren and made a comment about how "fast" he is with patients and I said, yes he was!!! She then completed the procedure and took me into an exam room... where Cassie, the physician assistant, showed up (NOT the Dr). She proceeded to say my "levels" went up and I needed a surgical procedure. I stopped her there and informed her my "levels" went DOWN not UP; but she didn't believe me I guess. She did NOT have my Dec 2019 blood work? Why not? What happened to it? At this point, I asked to see the Dr and got back from her in a very condescending tone, "You are SEEING me today". I then said, we don't even know the results of the ultrasound, and she said, "oh yeah, I looked at them already..."; I replied, "you were not going to tell me?". She said she was going to... yeah right! So she said I would need to reschedule to see the Dr or have him call me. I asked to be called, at that point she got up and walked out leaving me in the room by myself... so i got up and left. 3 business days later, I CALLED their office because I never received a call from the Dr. I explained the whole story to their "service" and the office did call me back very quickly. But it was NOT the Dr. Another assistant called me, and I had to tell her the entire story again. 1 day later I received a call back from the Dr office... but NOT from the Dr. I was told by a 3rd lady that the Dr never calls a patient! So I again explained the whole story (which she was calling a complaint at this point). I told her I only asked to see the Dr and then later to have the Dr call me. All I wanted was to discuss my options with a DR! No options were ever discussed and I never talked to a DR again after the 1st visit, nearly 2mnths ago. Do NOT ever think this "group" will treat anyone with any kind of respect. You are just another $$$ to them. No compassion what so ever!

Dr gets a 5 star, but office gets only 1 from me, so I averaged it out to be a 3-star review because I think Dr. Wren is awesome; however, his staff is not . . . very rude and unhelpful. Their system is terrible . . . you rely on the office staff to translate your questions and concerns to the doctor, in the exact manner you have expressed, and then hope they are capable of making certain the doctor clearly understands said message and making sure it has been answered correctly and fully before returning a call back so to avoid unnecessary back and forth conversations. It is very frustrating when you cannot "speak" directly to the doctor over the phone to translate your message in your OWN words and clarify his answer. They treat the doctor as if he's some celebrity who has no time and is unable to make exceptions for his patients based on their individual needs. The office manager NEVER returned my phone call after 2 coordinators yelled at me.