The Smilist Dental's Online Review Report Card
4.5
Average Star Rating
403
Total Reviews
30
Recent Reviews
3
Review Sites Found
Accepts Medicare
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Review Summary
Castle Dental received 88.9% positive feedback, with patients praising the professionalism, friendly staff, and comfortable environment. However, 11.1% of the feedback was negative, primarily citing poor management and scheduling issues. Overall, the practice is appreciated for its compassionate care yet it needs better administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of The Smilist Dental's Reviews
Super friendly folks! Have not been to a dentist in quite a while, but compared to previous experiences these guys were the best. They cover a wide range of insurances, but the out of pocket expense was far less than I would have guessed. Check em out!
Reviewed On Google
Very polite and professional staff. I was in a room before my appointment time. I recommended the Tullahoma location to everyone.
Reviewed On Google
I went to The Smilist Dental - Somerset (97 Cedar Grove Lane, Somerset, NJ 08873) after my wife completed her Invisalign treatment with no issues. Since we share the same insurance and I was told my out of pocket cost would be no more than $100, I trusted this office and started my treatment with Dr. Elisa Marants, supervised by Dr. Jeffrey Chustckie. What happened next was absolutely unacceptable. After a few months, I discovered that my insurance had stopped paying because the office closed my Invisalign case after only 5 months, even though my treatment was clearly not finished. My case involved one single tooth, and there was no clinical justification for ending the treatment early. My insurance confirmed that they would resume payments if the provider simply reopened the case. Instead, the office refused to do it. To make things worse, when I called to ask for clarification, the staff told me: "We will call you back after speaking with Dr. Marants." They never called. Not once. No follow up, no explanation, no accountability. I reached out again, and the response was the same: no responsibility, no willingness to fix their own mistake, and absolutely no concern for the patient. Because they closed the case prematurely, my insurance paid only about $1,500, and I was left with an incomplete treatment and a financial situation that I never agreed to. This entire experience has been: * Unprofessional * Irresponsible * Poorly managed * Completely lacking in patient care and ethics I strongly warn anyone considering Invisalign or any dental treatment here: Avoid this office. Their lack of communication, accountability, and professionalism caused me unnecessary stress, financial damage, and an unfinished treatment.
Reviewed On Yelp
Everyone is kind, great service, and clean. I was late they still took care of me.
Reviewed On Google
Best experience I've had at a dentist since moving to TN. The office is clean and staff are friendly and thorough. The hygienist Haley is amazing! She takes time to get to know you and chat, which made the cleaning fly by. The dentist is personable and friendly. I will definitely go back to this location for my future cleanings.
Reviewed On Google
First time at Castle Dental
Reviewed On Google
Made me feel welcome and not ashamed. They are very helpful. Love their vibes and direction in helping you
Reviewed On Google
Love how quickly I can get in out when I have a cleaning.
Reviewed On Google
I give this place half star because I went inside at 4 pm when they close at 5 and I needed to see someone about my tooth very bad and they denied me.
Reviewed On Google
Great service and friendly staff
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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