Kristine Krol's Online Review Report Card

Been trying since 2021 to be refunded $400 for a treatment I didn't receive after the doctor cancelled my appointment without explanation. Calling gets you nowhere - either no one answers because they have inconsistent hours or if someone does they always say they have to call you back because the person who can handle it is not in - this is every day even the times when I specifically ask when she will be in. Years now of my calls not being returned. You stole $400 from me. Avoid at all costs. Had multiple appointments there and never once got to meet the doctor, only the assistants. Took them months to send in a necessary prescription. Absolutely cannot trust this place.

Dr. Kroll has treated my severe allergies for many years and is now helping me with my daughter's allergies. I could not ask for a better. More attentive doctor who has helped us navigate some tough times. She was caring, considerate and through. I appreciate her expertise and professionalism more than I can ever say.

their billing system is insane - been trying to fix my account for over a year now and have gotten no where - avoid them

Never got to meet with the doctor, she prescribed allergy drops to me that cost $300 without ever speaking with me about my symptoms. Every time I try to call I cannot get through. Was prescribed an EpiPen and asthma inhaler on April 1st and did not get it called into my pharmacy until August. I called multiple times during those months to check the status and could never get through or kept being told they would check on it and then never get back to me. Just called to try to get refunded for the allergy drops which I never received because the doctor had to cancel the appointment and then I could never get through to reschedule so I am no longer comfortable continuing treatment here. Was put on hold immediately for over 10 minutes when I called. Hung up and when I call back I can't get through. It is not safe for it to be this hard to reach a doctor.

She was very abrasive and read things from a pamphlet to my daughter. Made us purchase drops for 200$ that we didn’t need for allergies because we were covered for shots. She was dismissive and didn’t even examine or look my daughter in the eye. The worst experience ever. She wants money. She will want you to buy the drops for allergies because she gets a kick back. Not a professional at ALL.

My daughter took my grandson to see Dr. Krol. They put him in the room and got him ready to see the doctor. They then came in and told him they needed the room for another patient. He was sent back into the waiting room. After 45 minutes my daughter decided to leave as they had taken several people in to see the doctor while my grandson was still waiting. When she asked when he would see the doctor, the receptionist told my daughter she had no idea. NOT the way to treat people!!

Not consistent on being open on time, staff can be disorganized...

Very friendly and attentive staff. Also very prompt in the office and in regards to returning phone calls

I have been going to Dr. Krol for years but I recently started getting shots for my allergies. Dr. Krol is very professional and knowledgeable. I already feel better and wish I had started my treatment earlier. Shot appointments are always on time and there are no long wait periods for office visits. A lot of options are available to see her, morning , evenings and weekend hours.

I have been a Patient for the past 2 years and Dr Krol is wonderful as well for her staff. Dr Krol nurse Cheyenne is absolutely amazing she goes far beyond what a nurse job details. If it wasn't for Cheyenne I don't know if I would have kept up with my treatment plan.. I am extremely Thankful for her and being a patient with Dr Krol and her staff...