Ruby J. Sampson's Online Review Report Card

My husband and I waited 1.5 hrs for our office appointment. My visit was actually with an APN student not the Doctor. Dr Sampson only came in to schedule my appt, but didnt have her calendar and I had to call the office to schedule. My husband saw Dr Sampson and loved her bedside manner. I read reviews that mentioned the long wait times but I figured Id only need colonoscopy every 10 years and read that she is a good doctor. When I went to pick up the colonoscopy prep, my prescription was never called in, only my husband’s😳. By phone i was told my colonoscopy would be 915am and I would be the first patient. I figured the procedure would be more punctual, seeing that anesthesia and procedure space is specific. Well, well, well. It is 12:22pm and i am patiently awaiting this colonoscopy. One of the nurses just told me I am the next patient. 🙄I am commonly more patient when Ive had FOOD. This is somewhat abusive. A 3 hour wait before someone says something, only to hear “your next” when initially told your first, is not at all acceptable. I find that many health care providers have little to no respect for patient time, anxieties or hunger. Every procedure comes with potential problems, so communication from staff could reduce some of the anxiety. Needless to say Im prayerful for a safe procedure, excellent outcome and better time management in the future (although rumor has it that shes retiring) so I’ll have to find someone new in 10years. Ok Im all done and received my results right away. That was great. I really never had much interaction with Dr Sampson. The staff was all pleasant and her results package was thorough.

The receptionist at that office is very rude and unprofessional. I would never come back to this place again. A receptionist like her gives that doctor's office a bad name. Poor customer service and the receptionist is very ghetto.

Dr. Sampson is very caring, listens and takes her time with each patient. The wait is very long but well worth it. I would much rather have to wait a few hours for a doctor who cares about my health and well being rather than be rushed along with a doctor that doesn't care about anything except collecting.

Dr. Sampson is a comforting doctor full of kindness, patience, knowledge and skill. She takes time with her patients which may account for some of the office wait.

Had an appointment set for 6:30 pm, arrived at 6:15 to fill out paperwork. 9:00 pm hits and I still haven’t been seen, asked how long the wait would be because I had to pick up my fiancé at 9:30, was told the wait would be longer than a half an hour. Completely unprofessional. Won’t be returning.

It was a pleasure getting my colonoscopy procedure done by Dr. Ruby Sampson and staff at the West Orange location, everyone was professional, courteous and pleasant. Dr. Sampson was the only Dr on duty with quite a few patients therefore i had to wait for a little longer than my scheduled time. The Dr and staff were very apologetic and maintained a positive attitude. When i got to the operating room Dr Sampson personally apologized again for the wait. It was suprising when i received a courtesy call from Dr. Sampson's staff at about 9:30pm after my procedure earlier that day, following up to be sure i was doing ok after the procedure, i was very please to know a Doctor and staff take the extra step to show they care about their clients safety and wellness. A few years ago i had this procedure done by someone else at another location and did not receive any follow up call, i really appreciate the call. After my experience I would truly recommend Dr. Sampson and staff to a friend or family member, i will also get this procedure done here again.

Wow. This dr truly needs help, she needs a team. I had an appointment at 8pm on a weds, I arrived at 7:45 because I knew as a new patient there may be forms to fill out, there were 5 people waiting. I filled out the forms and sat. An hr later, 9:03pm...I go ask the receptionist how much longer and she says a few more minutes...10:23pm I finally get called in. Once I'm in, the dr literally takes my information, name address, medical history, and schedules a colonoscopy for 1 month in the future! Is this a joke??? I waited over 2 hours for her to do that?!? I'm a very patient person and that's why I didn't leave, however this is absolutely unacceptable. If she doesn't trust the lady at the front desk to take down that info and fill it in for her then maybe she needs to re-interview and vet/background check someone new to do it. It doesn't matter how good of a dr she might be, over 2 hrs of waiting for 5 mins of taking down my info is unacceptable. I see other reviews from 4 years ago saying the wait time is long, so this is just the way she's run her office for years.

This was my 2nd visit to Dr. Sampson. I chose to give her a 2nd chance after my first experience 3 years ago. Although she may be a good/qualified physician her extremely LATE (2 hours) arrival for the scheduled office visits and also extremely LATE (2 hours) arrival for procedures I would not recommend. This time I actually left without being seen as I had already waited 1.5 hours beyond my appointment time and she was not even present in the office yet. I have never had this type of extreme lateness in any other physician office EVER, this is a complete lack of respect for my time and appears to be the routine practice of this provider, Dr. Ruby Sampson, who is listed as a gastroenterologist not a primary care provider in my Horizon provider list.

I had the unfortunate displeasure of visiting Dr. Sampson’s office on Tuesday, October 16, 2018. I arrived at 4:40 for my 4:45 appointment. I was called to an exam rom at 5:55 PM. After sitting there for another 30 minutes I decided to request a refund and leave. An hour and 45 minute wait is unacceptable and unprofessional. Dr. Ruby finally came out when she learned that I was leaving and requested a refund. She states that “I was about to come see you now” I conveyed that the wait time is unacceptable, I am a profession just as she is. I further indicated that I someone would have communicated and simply walked into the waiting room and said “good evening everyone please forgive us we are behind schedule, everyone here will be seen today” would have made a significant difference. I was just left sitting there as if I was forgotten about, especially when she said “I did not know you were here for an hour and forty minutes. That statement added insult to injury. Perhaps she should pay closer attention to her scheduled so that is not as full. I will not be going back.

Just called and the woman on the phone was so helpful and nice!