Bright Harbor Healthcare's Online Review Report Card

I missed one phone call and they immediately discharged me without a second call or even contacting my emergency contact. People with mental health issue typically are struggling with functioning and you're just gonna drop a patient for missing one call. Didn't even bother to tell me I was discharged I had to call to figure out what was going on. I would be very wary if you're thinking about joining the CREST program.

The employees there, from the front desk to the doctors are amazing. They are understanding and caring and get the job done. They quickly got me to where I needed to be and I am very happy with the process. It was a pleasure, dealing with them all. The help was immediate and ongoing. Wonderful program.

Wonderful and crucial resource for the struggling. Kind, caring, and thorough staff helping guide people out of their darkest moments.

They help no matter your situation....

Theses people just want money they don’t help you

My wife went in yesterday - no one in office wearing a mask. For health professionals... pretty unprofessional.

The people were very caring. They were able to quickly put me with a very good doctor.

I had an awful experience. Not told until the last minute there would be a $140 payment for assessment. they scan my insurance on the walk-in insisting nothing will be charged. Then, the day of the assessment I filled out paperwork with no mention of a cost. Only when I’m in the room it’s the decision: last minute of whether to do assessment and being told billing offices are closed. It is bad business to deceive a customer.I did the assessment but it was 2 hours! For a clinician who won’t see me again, pushing questions about the past and going really in depth and no processing or debriefing afterwards jeopardizes one mental heath....It was the worst experience for me. I replay the whole session over and over again all weekend....I’m very upset and devastated

I WENT IN UNDER CRISIS DIVERSION (ALL FREE). I SAW SHRINK, DR TAN. HE WAS USELESS. I WENT FOR HELP WITH PROBLEMS WITH CURRENT SHRINK AND REFERRAL TO ANOTHER WITH CAPABILITIES TO SEND MY SCRIPTS TO THE PHARMACY. NO HELP PROVIDED. SAID I HAVE A COUPLE MORE CRISIS VISITS WITH OTHERS BUT THIS IS SHORT TERM ONLY. I WOULD NOT RECOMMEND. IF YOU HAVE TO PAY IT IS VERY $$$.

Great until it came to therapy. Awful service thereafter. Unreliable. Unprofessional. Capitalizing on Mental health. Taking advantage of the most vulnerable. Shame on you! I wonder of the BBB knows, or how much if any tbe government funds, consumer affairs, the attorney general... someone has ro care its not right.

These people are the most compassionate, helpful people I’ve ever had the pleasure of meeting!

Suppose to be a center for crisis , if your seriously depressed please avoid this establishment at all cost. The people here are rude and need the mental help they are suppose to be offering for themselves.

I would not recommend this place. My case worker named nardy or something honestly should not be in this business. She would get to my house at 1130 and make sure she was out the door by 1157 every time!! She told me the first time she would bring me books and papers to help me and 3 weeks late never saw that. She said she is so busy and has a lot of people to see. She told me about an appointment the day before it was and she got it the day before that. She told me she “forgot” to call me then because she is “so busy”. Every time she was here asked the same 3 questions with no intent to get closer to me. Honestly made me feel like I was bothering her by coming to my house and talking to me. Not a people person at all!!! The maim reason I stopped going was her. I would not recommend anyone to see her because if you have any problems she deff doesn’t make you feel any better. Such a shame I went on my own for help and this is the way they treat their clients.

No problems so far.. I think they Are thorough and want to help...

Very unprofessional Had a therapist indirectly tell me I never recovered from alcohol just cuz I had one drink on New Years after being clean 8 months after being addicted since made me relive all my trauma they are worst them the court system please if u don’t want to feel degraded don’t go and also when u tell them not to judge u by the books they study instead judge the full person Erica says u are unappropiate and all else

OMG!! They have a counselor named Isabella Who is NO help to the families! she is suppose to serve, Its is my opinion she is just collecting a paycheck! I have heard her over the phone to help witness her ridiculous comments on the issues, The issues was the teenager she counselors JUST started wetting he bed.. and cannot be exam by a Dr. NOT unless she agrees to be then the urine is smelling up the entire home and pull-ups to bed was suggested to keep from soiling the bed which has to washed daily and the home has people sent there every weekend as it is up for sell by landlord and the no.1 complaint is that the household STINKS of urine Now if this continues they will be thrown out!! What does Isabelle say they should not suggest pull-ups it is humiliating HUH!!! Not to mention they can not afford to do the laundry daily This is not the first silly suggestion I have heard from her and I do not feel she teaches the child respect to the ones who care for them Then she leaves Leaving the problem worst as the child has No respect for those who have her best interest everyday 365 days out the year