Edmund S. Liu's Online Review Report Card

Dr. Liu is a skilled caring and very professional. I have gone to him for years and always had a great experience. I highly recommend him.

I went in for an infected ear piercing and I will never go back. Dr. Liu was condensing, he did not listen, and rushed through my appointment. I explained my nervousness upon my arrival and I asked him if I had to remove my piercing or if it was possible to keep it. He responded by laughing saying “not to be stupid but you don’t get a dog, if you’re allergic.” Later in the appointment I requested to call a loved one to discuss my options for my piercing removal and he stated “No. I think you have to make this decision for yourself.” Then he proceeded to pressure me for an answer. Needless to say, I did not get my piercing removed that day and it healed on its own. I’m so glad I didn’t go through with getting it painfully removed by him.

Dr. Liu is a fine physician but his office manager is horrible. After receiving a bill and paying it in full before the end of the month it was received, the office sent another bill that on the OUTSIDE next to the address said it was FINAL NOTICE and that it would be sent to collection if not paid by the end of the month.

Dr. Liu is a fine physician. However is office and business staff are idiots and insult their patients. My spouse received a bill and paid it on the 26th of the month it was received. However, even before the end of the month a bill was mailed which on the outside of the envelope in big bold letters: FINAL NOTICE If this account is not paid in full by 5/31/23 it will be placed for collectionAlso, they have no facility to take payments online, so one needs to call them to pay the bill.

RUDE RECEPCIONIST, UNPROFESSIONAL!!!! Shame on this office and how sad that doctors even hire someone like her to be THEIR reputation as Doctors. I don't know her name but I am positive she is the same one who has been rude to the other patients of reviews I just read. Dr Liu would have great business if he hires professional staff, someone with manners and who do not bring their miserable personal life into the job and take it on patients!!! I like Dr Liu but sadly his front desk lady is sending his patients, his money out of the door. Bet there will be a negative and unprofessional response to my review but everyone will find out on their own. I will NEVER be back unless this miserable front desk lady is GONE. How rude and disrespectful to hung up on me, to refuse letting me speak to billing or someone else just because she wanted to. Who is she to do this to people? Sad.

Terrible bedside manner from Dr. Liu experienced first by my Husband then by my 77 year old Mother in Law. My Husband’s experience was 5 years ago. He went once was not helped with his issue, received sub par treatment and never returned. He did not initially make the connection when his Mom was referred by her PCP that he was taking her to the same Doctor. During the exam of his Mom it became abundantly clear why he did not return. Dr. Liu was abrupt and rude towards my Mother in Law and he yelled at her twice.

Love, Love the Office staff!!! They are amazing. There is never a wait in this office. Dr. Liu is the most gentle, kind and caring doctor. HIGHLY RECOMMEND

Worse service ever took. Took my daughter for her schedule appointment today and she never got seen. When I arrived the receptionist advised that I would have to pay towards the deductible which is fine. I proceeded to use the HRA ID along with the insurance to pay for the deductible. The Billing manager refused to accept it as she wanted me to pay right there on the spot. I inquired about what had changed as I had use the HRA ID card during the last visit and they accepted it. She kept saying office policy but when I asked if the office policy changed from the last time she accepted it she said No. Then she went on to be very professional, saying PERIOD! After something she said. She did not address anyone else there like that and I don’t appreciate her saying that because I am black. I am filing an official complaint because she was absolutely ridiculous and threatened to call the police because I was insisting on an answer about her not accepting my card when it was accepted for the previous visit. And of course the rude Manager respond to the comment and goes on to overexplain everything besides what the real issue was.The other horrible reviews on Google speak for themselves. Clearly you being rude is a pattern and the doctor needs to get a new office manager.

Never had any issues with the doctor but the office manager is horrible and needs to be replaced asap!

The office manager is horrible and her continued employment there will greatly affect his practice. It’s a shame!