Cooper Pediatric Care At Voorhees's Online Review Report Card

For such a large facility no matter when I call, can never seem to get a same day sick appointment ..now they even want your insurance card updated with their doctors name to appear on it before you can bring your child in even when insurance is covered. Very pretentious. Better of going to a different Cooper Peds...not Voorhees!

I don’t like that I can never call the office. I go to more urgent care visits because of the scheduling system for same day appointments. All they care about is money.

Every time I call to make an appointment or same day sick appointment, they keep suggesting I can send pictures through “my Cooper” etc. The receptionist told me to call the next day at 8am to make a same day sick appointment, and there’s nothing available so they lie about everything, Just to get you off the phone. Now I have to go to a different office after a whole week of trying to make an appointment. Also these new receptionist are rude and like to argue on the phone, get it together.

I have used Cooper Pediatrics in Voorhees for both of my children since they were born. The office staff and doctors are exceptional. They are always willing to answer questions and provide me with any forms I need (even after appointments). The staff is always polite and professional. I would recommend this location to anyone who has children!

That clipboard questionnaire! Why write it down when the doctor asks them again and obviously enters it into the chart while they're with you? Two, the phone system isn't awful but it clicks in and out when they're running ads so it really does sound like they've hung up. Three, I don't take my son there for sick care. If he's that sick, it's a pediatric urgent care or the ER, otherwise he'd have to wait up to 2 weeks which is silly but that's how this works now. That being said, the doctors and staff have been very accommodating for wellness appointments, referrals, scripts and other paperwork that we need. Dr. Bruner and Dr. Levy have been very supportive and helpful regarding my son's condition. I've always asked a lot of questions and they are full of suggestions. They've helped to provide everything my son's needed and they've made me feel assured that we're doing our best for him. We've been to several other pediatricians that talk at you and won't even look you in the eye. We've been to places that are filthy and I didn't even want to sit down in the waiting room. Cooper Peds in Voorhees is NOT one of those places.

I've been taking my son here for years to the neurologist. He has special needs and they are very accommodating with his service dog. We've always been greeted when we walk in and checking in/out is easy. We've seen a few providers here and are satisfied with their care.

I can never get a sick appointment for my kids. You have to call and wait for a long time before a nurse call you back.

Don’t waste your time here . The Doctors are GREAT! But sadly the other staff is HORRIBLE! The only reasons we are switching pediatricians is because 100% the desk people. IVETTE is beyond rude and doesn’t want to help out solve issues . Ironically she signed up to work at the desk which is exactly that , helping people. She transferred my call to another girl Yeidi Marrero who also was annoyed and said they can send a copy of my daughters vaccination . Well sure enough she Sent a BLANK email saying it was attracted and to enjoy the long holiday. She knew I needed this for my daughter to start daycare , and she knew i wouldn’t be able to reach again for 5 days due to the holiday. They were just annoyed at me and very unprofessionally intentionally send a blank email to get me to stop bothering . Don’t even bother with these people, Cooper hires the worst.

Dr. Bruner is the greatest! He has been my daughters doctor since day one and I wouldn’t have it any other way.

The new staff they have in here have no clue what they're doing. Hen we walked in no one greeted us and there were 6 people working triage! Vanity was kind enough to assist us after waiting for about 5 min( which is not my complaint today. My little one is only 2 years old and the gentleman, Lucas, (I believe his last initial was D) that took him in to take his vitals had nothing kind to say to me, my husband or my son when taking his temperature. It was done under his arm, which is new to us and we've been coming here for 2 year. Lucas was not welcoming to us at all. He had no conversation nor did he even ask what brought us in. Zero compassion or empathy. Being in a pediatric center is NOT the right field for him. With such a prestigious name that Copper has, we were very disappointed with Lucas's performance and bed side manner today.