Kessler Institute for Rehabilitation - West Orange's Online Review Report Card

They pay no attention to their patients, they almost killed my husband, when they thought he was having a stroke, they put him in an ambulance, dropped him off at the hospital, and never looked back. It is impossible to get an aides attention, You can sit in a diaper for hours on end and Call for an aide, and nobody will come. I wouldn’t send a dog here.

Kessler is one of best hospitals well rehabilitation institutions in America 🇺🇸. I went here after being shot both legs couldn't move. After 60 days here at least one started moving so for that I'm greatful thanks Samantha and Kelly my physical therapist. Superman ‍♂️ Christopher Reeves left them plenty money towards spinal cord for Kessler. The food was good also I gained my weight back after being shot.

It’s a wonderful place to be

Came here after a liver transplant. While at the hospital I was able to walk around freely to gain strength and use facility’s on my own. While I was here I was not able to do any of that… I thought when I got here I was going to get better, turns out I came out worse than before. Talk about a downgrade in my health. There is a few nice aids but not many. If you want a place with lack of communication, this is the place to go for sure….I had a doctors order saying I could have water and they kept taking it away from me, I ended up being dehydrated and had to be admitted to a hospital overnight on the way home. Would never recommend to anyone

My father was admitted to Kessler after suffering a stroke and I can't say enough about this place.To begin with the medical care that was amazing and professional, to my viewpoint as being a family member visiting, while they did everything to protect the patient's I can't say enough how polite and cordial the medical team was.I would not need to call a nurse if my father needed anything because they would come in frequently to check in and pay close atention on his health and comfort.Thanks to all of the medical team!!!!!

The staff at Kessler are simply amazing! Thank you Amanda DiGiovanni! You are truly my son's guardian Angel. When I felt hopeless, you gave me hope. So true, you are relentless! Dr. Jasey is saving my sons life. After only four days I see a difference. The speech therapist, physical therapist, occupational therapist, respiratory nurses and the entire staff exceeds my expectations. You will hear from me when his rehabilitation ends. Thank you from the bottom of my heart.

O.t with Rachel greatP.t with Shabhion greatP.t with Nicole greatCase manager Ken greatMain Doctor Dr B greatNurse aid Marie & Giovanni greatHighly recommendI have Gillian Burre and the team work together well and very professional. They have state of the art equipment

Nurses/aides took over an hour to assist patients in using the bathroom. Promised to get an appointment with a neurologist and a phonecall was never made. When it was time to leave they said they would set us up with out patient therapy. Only to find out after we left that they didn't accept our insurance for out patient rehab and then gave us a list of other rehab centers which also didn't take our insurance. They will give you physical therapy here and that's about it. Don't fall for their gimmick. They shoot you out of here as soon as possible and leave you hanging to dry. Do not expect above and beyond service, this is bottom of the barrel service.

Amazingly clean, plenty of parking and very helpful personnel

I've moved over from England to usa in 2010 and I had the pleasure of working at kessler as an RA on spinal cord unit with wonderfull patients and all staff were / are amaizing . Unfortunatly had to give it up due to personal reasons. Continue to do an amaizing job xxxxx

This is explicitly in regards to their billing practices, though their staff is kind and helpful... their predatory forms, confusing billing statements and rude billing department has for sure taken my business away from this company moving forward.They send vague bills that are improperly formatted, they force you to call your insurance company in order to get a line-by-line explanation of their billing and furthermore, they place people in collections EVEN after speaking with reps to let them know that the COVID-19 Pandemic has affected their income and ability to make payments.Like any other predatory medical service company in the US, they refuse to work with their patients / customers in a fair manner to resolve outstanding bills. I always pay my bills on time, have a stellar credit history and have NEVER been put into collections over a $200 bill. It's unfathomable that a company who claims that their patients are their #1 priority would go out of their way to harm them financially rather than provide the proper information and steps to resolve balances.Screw Kessler. There are plenty of other PT / OT providers in NJ to patronize.

I was sent here late 1999, after I wasn't getting what I needed in Washington, D.C., shortly after my neck being broken at C5C6, as a result of a motor vehicle incident. I was flown there by private jet on a ventelator, only able to move my head side to side, using sip and puff controls for most of all things DME related, with my blood pressure always dropping down in the 60's, not to mention the terrible blackouts and seizures that were so intense, that I would track of the sense of time. Dr. Kirshbloom was my over seeing doctor at the time, as he paid great attention to details concerning my health in recovery and my concerns in regards to what solutions were available and my best options moving forward proactively. I was discharged in late 2000, no longer having seizures or blackouts, ventilator free, moving my arms and able to pinch with my left hand, due to a surgery that pulled my tendons tight, as it had me looking like Edward Sisscor Hands for a few months...lol! Do they still serve Baked Zitti and Flank Steak...the weekend social food...lol! Oh...and the cranberry juice was everything! It was awesome to go on the outting, which was my first time going to a professional foot ball game, as I also learned that New York had two football teams. I met a lot of great people their as patients, family members, and staff and I no longer do that I slapped my self happy in the face thing anymore I experienced in learning to use my arms again...lol!

nice friendly people. pharmacy is great.

This is explicitly regarding the physical therapist I worked with. Their OT and CRP are fine. PT however is a disaster. The therapist treated me horribly and when I asked to switch I was told that it wouldn’t happen and if I’m unhappy maybe a sign that I’ve reached the max that I can in therapy. Great job blaming the patient! I have to say, after the great experience I had in their satellite location this was a true disappointment.

Wonderful facility, exceptional clinical personal, astute physicians that are available 24/7 to use their critical thinking in decision making timely and act immediately in emergency situations pertaining to patient conditions to resolve symptomatology in order to keep patient stable. Physical therapists interact with families daily via video platform to demonstrate exercises while the patient preforms them. CNAs at the bedside at all times if needed. Managed my 94 years old grandfather after complex hospital stay and discharged him in excellent shape home.Thank you from the bottom of my heart to Kessler Institute Staff!

im making this complaint because of the treatment of the people who are sick that had a stroke.i witness as many as 4 people who needed to use the bathroom was told to wait .. i timed this matter for 45 minutes an nobody came to there aid so some of them wet on themselfs this is not acceptable when  are insurances are paying for these people to take care of our love ones. something needs to be done about this an fast....

My father recently had a stroke so he was admitted to Kessler in order to begin his inpatient therapy. I was really expecting a positive experience but it was far from that. My father refused to take a bath or go to the bathroom there. I didn't think anything of it at first but I noticed one of the nurses hovering behind me when I starting grilling him about it. He finally told me that he was getting cold water thrown on him while the nurses were bathing him. I asked if he voiced this to the nurses and he said that he did and that they continued to throw cold water on him. I was horrified to say the least. You hear stories like this on TV but I couldn't believe that it was happening to my father. I immediately asked to speak to a supervisor and they gave me some BS excuse that the CCNA was training someone and she had briefly left the trainee alone with my dad. Remember the nurse that was hovering behind me when I was trying to speak to my dad? Well it just so happens that she was the one that was involved in this situation. I later found out that my dads roommate also had cold water thrown on him as well so this wasn't an accident. Do you throw cold water on yourself when you take a shower or bath? NO!!! You check the water beforehand like everyone else in the world.I thought the issues would end here but they were unfortuantely just beginning. Remember when I said that my dad also refused to go to the bathroom there? He told me that there were a few nurses that were pretty much manhandling him. They were very rough with him. This is the stroke unit in Kessler so many of these patients are in alot of pain and discomfort. Common sense should tell you to be more gentle and patient with these patients that are already going through a tramatic event in their lives. He was so scared to ask to go to the bathroom that he would hold it in for long periods of time which eventually led to a UTI/Bladder Infection which caused a fever, and a round od antibiotics. He had a fever for about a day (no phonecall to notify the family btw) The infection caused my dad to not be able to do his therapy for a few days which set him back.Many times we would hit the nurse button for help to get my dad in or out of bed any most of the time it would take well over 10 minutes for anyone to show up and when they did they weren't very eager to help. Most of the time they would grunt or roll their eyes (geez at least pretend to like your job) I honestly couldn't believe that this was going on. It was truly a nightmare to say the least. They really need to screen their applicants better in order to filter out the ones that are just looking for a paycheck and have no bedside manner. I get that it's not a glamorous job but that doesn't give these "healthcare professionals" the right to mistreat patients like this. Kessler needs to do a much better job at hiring people that actually enjoy helping people. They are out there so stop being lazy and go find them!Sorry for the very long review but I wanted to warn others of this place. I don't leave reviews but I couldn't let this go without saying anything. I would NOT recommend this place to anyone. Again, this is just my opinion from my experience but I suggest to look elsewhere if you truly want the best for your loved one.BTW: Dr Nieves(my dads doc) told my dad about a stroke support group that would take place on Wednesday. Guess when my dad is getting discharged? Tuesday, so he wouldn't be able to attend because it is for inpatients only. My dad was there for 5 WEEKS and was told about this just days before discharge. I really can't make this stuff up. My dad was super excited to attend this group. It really seems that this facility does everything backwards. Dr Nieves was also invisible in the 5 weeks of my fathers stay there. I would ask to speak to him and I was always redirected to the case manager.

Autrice from the 3 rd floor has got NO MANNERS what so ever... she is clueless.. when it comes to patient care, overall she is rude.We called to get information on one of our family members (will not disclose name) and she clearly huffed and puffed over the phone.. it bothered her that we were asking about the patient. She doesnt need to be around patients

On Feb 2018; did Rehab their following having both knees replaced. The care I received was outstanding from Physical therapists, nurses, nurses aids and doctors. Couldn’t ask for better. Would highly recommend to anyone to go there following the surgery.

I have to say Kessler Institute is great for helping you improve tremendously. The Physical ,Occupational and speech therapist are amazing!!!My brother Michael was always motivated to do better by having beautiful people to help and encourage him on a daily basis. Thank you Kerry,Victoria,Jackie and everyone else on the team who helped make a difference in Michael’s life and others as well!!!Thank you Ken for working together with us to make things happen!!!