Ramapo Ridge Behavioral Health, A Christian Health Hospital's Online Review Report Card

Facility was clean and staff were amazing. Was a great visit and glad they are taking care of my nephew.

Polite staff. Clean updated, if impersonal, unit decor. Beautiful grounds. Very security conscious.

After my mother’s health took a turn for the worse in September 2024, I felt that my elderly father would need professional assistance during the eventual grieving process, in addition to loving support from close family and me. He was married to mom for 57 years and knew her for 80 years (they grew up on the same village). I knew this would not be easy for any of us once mom passed away, let alone him at his advanced age. I reached out to a third party organization who has been fantastic for my elderly family and they helped us retain a Mental Health Counselor named Suzanne Tuliebitz, who has on her business card that she is a “Home-Based Counselor for Older Adults”. She reached out to me in early October and we arranged for the first session to be at dad’s home. The second session I arranged to be at mom’s acute hospital in December since it would be easier for her coming from Ramapo as dad was at mom’s bedside 9 hours a day. Mrs. Tuliebitz arrived in mom’s room 20 minutes earlier than the agreed upon time as dad assumed she was affiliated with the hospital and had something to do with her transfer to a long term care facility that was pending and considerably far and stated “Wait for my son to arrive this afternoon”. Instead of calling me so that I could clear up the confusion, especially after dad mentioned my name, she opted to call her boss (who was unaware that I made all of his appointments) and left well before the 11:00 a.m. appointment. I called her numerous times trying to catch her before she left the facility, but did not answer. I had to resort to sending a text, which went answered with a “headed to my next appointment”. She could care less about my dad, but it was simply about making her next appointment and losing focus on what the purpose of her meetings are with elderly. When Mrs Tuliebitz finally called me back 5 hours later, she claimed that when I called in the morning she was already in her car for her next appointment and does not accept calls on Bluetooth while driving, an amazing admission in the modern era for someone whose job it is to be in contact with people. She refused to apologize for not calling me when anyone with any common sense would have done so. She kept parroting the same thing that she could not “treat” someone who does not want help even though dad clearly thought she was a hospital staff member who was about to move mom to another facility. During the phone call, she kept saying that she didn’t see what the big deal was that she left and that the appointment could be rescheduled at a later time, clearly not understanding the damage she did by leaving my 88 year old dad feeling bad he didn’t know and recall who she was. I said that her behavior was irresponsible and was shocked that someone would conduct herself in this manner. At that point, she hung up the phone. She claimed to her boss that she felt “threatened” by me on the phone even though she couldn’t provide any specific examples. I cannot believe anyone who has no compassion is in this profession to help people to cope with losing their loved one. How can someone with no common sense or ability to talk to people have such a profession and why was she not fired? Mom passed away last month in March, 2025. Outside of family, we have no trained professional to help dad cope with the loss of my mother and is extremely depressed. This was the whole purpose of reaching out for help back in September. I have been offered to have another agency or individual work with dad, but he is still embarrassed about what happened on that day. Also, it was not easy to convince him originally to speak to outsiders, so the damage this individual did is irreparable. If Suzanne Tuliebitz is assigned by anyone to deal with your loved ones, politely ask for someone else. She has no business being in this profession and should seek employment in a back-office room where she has no human contact.

This place traumatized me. I was sent here after a suicide attempt. The night staff were rude and on their phone the entire night. I got an eye roll from the staff when I asked for menstrual products. Family members brought me clothes and extra socks that I never received. A male doctor escorted me to the shower, which, as a young female made me nervous. You're allowed to check yourself out after being held there for 48 hours, only no one tells you that. A family member of mine figured that out and came to get me after 48 hours. Horrible, horrible place. The staff should be ashamed of themselves.