Deidra M Casaus's Online Review Report Card

Run, don’t walk away from this provider. I should have known when they first gave me a tour of the facility followed by asking if I’d like a snack or water. This is a hard sell operation. It can be one stop shopping but expect to pay tons more than you thought. She’s not happy if you don’t get your glasses or contacts from her. I will say her exam was thorough but a $39 up charge for some vision ...

Great experience every time!! The staff is wonderful and friendly with a great selection.

Went in and got my eye exam, and got a new pair of glasses a week later. Very professional and simple.

Great office, great staff. I highly recommend.

So unprofessional! staff all very friendly/timely in prepping the pt. for the doc. Deidra Casaus however is very unprofessional and unapologetic. She crams he appts and keeps you waiting for at least an hour and a half. It's about the money for her. Today I spoke up about this and she compared the waitingt to urgent care. It wasn't an urgent appt. We will never go back after about 3 yrs of dealing with her.

just now Federal Trade Commission Compliance Eyeglasses prescription rule The Rule requires prescribers to provide patients with a copy of their eyeglass prescription immediately after an eye exam, even if the patient does not request it. Under the Rule, prescribers cannot require that patients buy eyeglasses as a condition of providing them with a copy of their prescription. Why would I want my prescription? You have a CHOICE about where to buy your glasses or contacts. You don’t have to buy them from your prescriber. You might find a better deal, a better supply, or simply more convenience, at another prescriber’s office After my exam I asked for a copy of my prescription, I paid for the exam and was handed some papers. I went to my car and looked at the papers and my prescription wasn't included only the receipt was given to me. I go back inside and I'm told it's going to have to be mailed to me or to come back another day because the doctor is busy with a patient and can't sign off on it. They should give me my prescription if I requested it or not. This is ridiculous and inconvenient to have to come back hopefully when the doctor isn't busy wait around for them to get her signature and print it. Dr Casaus was precise when examining and interpreting my eye tests, she wasn't in a hurry. Unfortunately she took all that time in my exam for me not to have any information about the exam or my prescription. No excuses please just fix it I don't want to hear any excuses, deny the mistake, give me attitude or make me wait any longer just fix it. I shouldn't have to ask for it it's the law that even if I didn't ask for it it's supposed to be provided to me at the end my exam no exceptions, no excuses follow the laws. Be accountable fix it.

As MANY reviewers have stated, spanning over half a decade, AVOID THIS EYE DR AT ALL COSTS! They will extract every penny out of you and your insurance that they can get away with. They have no shame in trying to rip people off at every stage of your eye care process. After they ripped me and my VSP off, I called over 20 opticians in the Albuquerque and Santa Fe area and Dr Casaus was over twice the price of ALL of them for a standard eye exam. I paid $133 AFTER they billed my VSP $130. This place is a shady grift with a fancy veneer. DON'T FALL FOR IT!

Very professional

The whole operation reeks of a money making scam. Made my appointment two weeks out, gave my information, medical insurance, etc. I wasn't informed that they didn't accept my insurance until I checked in! Then they had the nerve to ask if I still wanted to have the exam and pay out of pocket. The biggest scam that they pull is that they tried to charge me $25 for the privelage of sending me a text message confirming my appointment ONE HOUR before my appointment time. I had already confirmed my appointment time online days before that. Very unprofessional operation that they have going on. Tried to use them before years ago, and they cancelled my appointment for no reason. Fool my once, shame on them. Fool me twice...

Dr. Casaus has a priest on site for your confession!!! So the first time I went there, I waited for about 40+ minutes before being seen. Once seen, I was pressured to pay $40 for pictures or get dilated and wait longer. Once seen by Dr. Casaus, she was seemingly friendly but would ask personal questions. The conversation basically lead to me feeling like she was trying to convert me to Catholicism. By the end of the exam and nearly 2 hours later. They had convinced me that I needed all kinds of add-on's and was out about $500 for glasses and lenses that never really fit right. One year later, I'm back in the waiting room for a long long time. Felt the pressure to take the $40 photos again but I didn't. Had to wait again with the dilation. This time, the technician was nervous and on edge. I asked if something was wrong. She went on to say that Dr. Casaus was pressuring her to confess to a priest that was in one of the rooms. Shortly after that she said OMG! Dr. Casaus had sent a message on the computer screen stating that the Father is ready for her confession now! It was rather hilarious to both of us but I felt bad for the poor girl who no longer works there. In the end they still got me for more than $450 for a pair of frames and lenses. (I actually saw the priest come out of the room with another staff member too!!) My last and final check up I got the bare minimum. They insisted I needed to spend another $500+ but I said no thanks. My glasses are still good and I like them. They tried to make me feel like I was a fool for not accepting their recommendations. I believe the long waits are a marketing technique to just accept whatever they sell you so you can just get out of there. Three family members have all had similar experiences. I wish I had shopped around. Especially since it took me a few visits to figure out what she's all about. Some of her staff are good, but it's just not worth it.