Glen Porter's Online Review Report Card

I had some problems getting my prescriptions together. I wasn’t too impressed with a guy at the front desk. I wish Dr. Porter would have just prescribed my lidocaine jel at first instead of the lollipops and spray that my insurance doesn’t cover.

He was a terrible doctor. I would steer away if you have the choice. He really has an attitude. It's like you are in his way and he descends to partially hear you just enough to get you out the door. Also, we told the office we are a cash pay client. We needed all the costs ahead of time. He clearly gave us what he said was the total cost, then we got the bill. It was half the cost. When I called their office, they said the bill was just standard. Why couldn't they tell us their standard ahead of time?

I would describe my experience as others have, he is a nice man but didn't listen to me and address my specific need. He should have told me he doesn't have the training to do anything related to my problem and just refer me to the appropriate Dr.

The Dr and staff were polite and detailed. Kenneth was comfortable during the exam and has already recommended Dr. Porter to someone looking for an ENT.

Dr. Glen Porter is great to work with. Very friendly, professional, and explains details very well. Also, the entire staff and anesthesiologist are great!

I had my second sinus surgery with Dr. Porter after the first one failed. I was unable to get help after surgery when I was unable to see and experienced extreme pain. I was told to go to the emergency rather than go to his office. They were sure the loss of sight, etc. has nothing to do with the surgery. I still had blurred vision when I went in for my post op appt. and had the packing taken out. It was then that I realized my vision was not only blurred, but I had double vision. Again I was assured it had nothing to do with the surgery that had just been performed. Ironically, just a couple of days before the sinus surgery I’d had a full eye exam with an optometrist to get reading glasses. The Optometrist commented about how healthy my eyes were and I had 20/20 vision. When I returned to the Optometrist shortly after the sinus surgery my vision had changed completely, and I now had double vision. Both the Optometrist and I brought this concern to Dr. Porter. The only thing that had happened in the few weeks since my last appt. with the Optometrist was If had sinus surgery and my vision had changed dramatically. Dr. Porter said it has nothing to do with the surgery and wouldn’t even follow up with me because of the concern. Unfortunately the sinus surgery failed again. I’ve since had two more surgeries with different doctors. The last one finally worked. I’ve had to deal with double vision for about five years now. It has been miserable. Last week I had an unrelated surgery on my eye, as a growth has developed there. During the surgery the doctor found that a muscle in the back of my right eye (the eye that produces double vision) has been partially severed from behind. The Dr. said he’d never seen an injury like this unless there had been severe trauma to the eye, such as something poked into it or having actually lost the eye. I haven’t experienced either of those things. The only thing I’ve experienced is the sinus surgery that resulted in double vision. It was by chance that this was discovered during my most recent unrelated surgery. I’m still recovering, and have not yet been able to use both eyes. I’m grateful my current surgeon was able to discover the partially severed muscle and I hope it corrects the double vision as it heals. Even though Dr. Porter insisted the injury couldn’t have happened during the surgery he performed, I think we could have had more questions answered has there been more attention paid post op to try to find out why I had double vision after surgery. Instead I’ve had to suffer from double vision for all of these years, and I am an artist.

I was INCREDIBLY disappointed by Dr. Porter's lack of listening skills. I have an incredibly RARE condition, but instead of asking questions and working with me, he made gross assumptions and attempted to push at least 3 kinds of medications on me without explaining why I needed them or asking how they'd work with my condition (the allergy shots would probably have shot up my inflammation which could potentially have hurt my ability to walk and I would have had to use canes like I did after the COVID shots). Then when he provided a "diagnosis" again he did not ask the questions he needed to find out that 1. I was already on the diet he recommended (and thensome), 2. I didn't have MOST of the symptoms of the condition (I looked them up later) and 3. he completely disregarded my rare condition and threw it out of the equation without even trying to understand it and how it might affect things. Additionally, he walked in from the hallway (where'd I'd heard loud coughing and someone saying "I tested myself for COVID 2x and it came back negative" (omicron is not always picked up by tests), then grabbed the scope that was about to go in my nasal cavity WITH HIS BARE UNWASHED HANDS and proceeded to explain that the section he was touching wasn't going to go into my nasal cavity (it was 2 inches from the end, so YES it was going into my nasal cavity). I had to insist that he sterilize the scope and put on gloves. I have a freaking PhD in immunology and 15 years of experience in sterile lab technique. His callous ignorance was appalling and especially unnerving during the omicron surge. I'm pretty incensed almost 2 days later. Catching Covid could really do a number on my rare condition and knock me out for months. But as he DIDN'T seem to CARE about me or my tricky diagnosis, I guess it was par for the course. Add on that he could not explain competently why I needed to take certain medicines or the mechanism of my symptoms, I don't trust his insistence that the medicines had "no side effects". Ha! Yes, I'm still upset. REALLY upset. This visit was an absolute waste of my time and money. I will NOT recommend Dr. Porter to anyone, nor will I attempt to see an ENT any time soon--this is exactly how my last visit to another ENT went.

He wasn't clear at all about his prices. As a cash pay patient, I needed that clarity. For some reason, neither he nor any of his staff couldn't provide that for me before during or after the visit while I was there. I asked and made it clear I was a cash pay client. They sent me a bill and were absolutely clear then. It's funny how they don't tell you how much to expect, but are positive that the bill is correct after the bill is sent. Maybe they don't know what services they offer - only IHC knows what they do.

Dallin Harris recommended I take my twins to an ENT to have their adenoids looked at based on some scans he took for braces. Our pediatrician recommended Dr. Porter. He removed one daughter’s adenoids. She has snored since birth and wasn’t sleeping well at night. Once her adenoids were removed she no longer snores. Her behavior improved because she was finally sleeping at night. They were great during the surgery and took great care of both girls and they recovered quickly! The other daughter has been cauterized a couple of times due to frequent nose bleeds from large vessels in her nose and Dr. Porter is great at working with her anxiety over doctors. He also noticed on her scan that she had a sinus filled with tissue and cleared it out. Her recovery was almost immediate and her frequent throat and ear infections resolved right away. She was having 2-3/year back to back at times. We recommend Dr. Porter for pediatric cases and adult cases also if he takes adult patients. I’m not sure

TLDR: If you are considering surgery and you've never done it before, it may be worth a shot. If you're like me and surgery has failed you in the past, I would say based off of my experience you are probably better off without another. I went to Utah Valley ENT because I was interested in getting my septum straightened. I had 2 surgeries previous to this (different surgeon, 15 years ago) and they left me with a severely deviated septum. I only wanted my septum fixed, because after a lifetime of attempting treatment I've just accepted chronic sinusitus is here to stay for me. But fixing my septum might be worth a shot. The day of the surgery Dr. Porter told me he was going to do septoplasty and turbinoplasty. I was on the operating table in my gown. I think I would have appreciated knowing ahead of time because this didn't really give me much space to process. I pushed back, saying I was only interested in the septoplasty. He let me know that I would most likely benefit from the turbinoplasty and it would be better to do it all at once. In the end we agreed that he would only do minimal turbinoplasty if he felt I would benefit from it based on his professional assessment once the operation was in progress. Then I went under. When I woke up I was in considerable pain, but I could breath better than I've ever been able to breath in my whole life. I was in high spirits, though aching. The week after the surgery I couldn't wait for the follow up appointment to get my stints taken out, because I thought this would be the turning point. Sadly, after the stints came out I was back to not being able to breath through my nose. I figured there was still a lot of swelling so I would give it more time. Now it has been 15 weeks since the surgery. I can breath better out of my left side but my right side is more blocked then it was before. I'm very underwhelmed by the results. Aside from that, I've had sinus headaches every day since the surgery. My nose doesn't seem to lubricate as well as it did before the surgery, which I attribute to having my turbinates cauterized. This might improve over time. Post-surgery, I took a course of antibiotics and was doing 3 nasal rinses a day for the first 2 weeks, then 2 a day for the next week and 1 a day after that. I believe this may have allowed an opportunistic fungal infection to move in (if I eat carbs I get an excruciating headache). I'm trying to get treatment for this but so far I've just been taking pro-biotics. I think Dr. Porter is a good surgeon, I really do. I know that my anatomy is challenging and I don't blame him or anyone for my lack of results. But it's hard for me to recommend the same course to other sinus patients when all of my attempts at treatment have simply amounted to piling on years worth of debt and adding stress to my life. Update: 1 year later and my sinus headaches never improved, perhaps even worse than before. I know when suffering from constant sinus pain it can be alluring to think that a surgery will fix things. Maybe for some people it does, but please consider my story when weighing your options.