Centennial Ob/Gyn's Online Review Report Card

I have been going here for a few years now and the Doctor and staff are all really great.

As someone with anxiety related to health and who is new to the area, I did my research and landed on this doctor. Due to the high amount of 5-star reviews on zocdoc (which I find baffling), and the fact that it was very easy to make an appointment, I was expecting my visit to go well. Sadly, my experience turned out to be drastically different than what I had hoped for. I had an annual exam coming up, and also wanted to check in around some minor spotting I’ve had during my past two cycles. Dr. Lopez was an hour late to my first visit, didn’t apologize for the long wait, and immediately said to me, “your spotting isn’t normal and we need to figure this out.” He said I needed to have a biopsy as well as ultrasound. While I certainly appreciate that he is thorough, the lengthy wait time to find out results is not at all comforting when you’ve been given the message, “there must be something wrong with you that we need answers to.” He refuses to upload any lab tests over an online portal or discuss via email, and I had to wait a month until I was able to get the ultrasound done and could only then come in to hear all the results. He does tell you that he will call you if it’s anything serious, which I assume to mean cancerous cells, but I had no way of knowing if there were other problems a biopsy might pick up that he would not call about. Fast forward to today, again I had to wait over 30 minutes to be seen on the heels of freaking out over the past month. Again, no apology for the wait, and apparently everything came back normal. While that’s great news, I continued to feel unsettled by this doctor’s cold and clinical manner during the appointment. He appeared to be in a rush, and seemed annoyed by my perplexity and questions about what the cause could be after he had made it sound like there had to be a problem. At various points he shrugged his shoulders and said “sometimes the body is just weird.” He also suggested surgeries like burning of my uterine lining or a hysterectomy that seem dramatic for a minor nuisance of a symptom that plenty of women deal with. Bottom line - If you have anxiety related to health and wellness, I HIGHLY recommend you look elsewhere for an obgyn. Some other cons to this practice: -even though this doctor takes my insurance, I’ve had to pay an exorbitant amount for each visit, including today’s visit in which nothing was done. The receptionist said it was due to me having a high deductible, but I’ve been to a few specialists thus far who take this insurance and they’ve charged me nowhere the amount this practice did -The receptionist was pushy with me over the phone when she asked me if I wanted to schedule my Pap smear on the same day as test results and I told her I wanted to hold off (since I was pretty sure I was not going back to this doctor after getting my results). - in the waiting room there are continuous ads being played on the tv for procedures to add rejuvenation to the vagina, one of which was actually quite crude and features someone on a radio show talking about getting women “hotter, tighter, and wetter.” -you will get bombarded with text messages and emails about same day cancellations, asking if you’d like to come in for an appointment. This didn’t apply to me, since I was told I needed to wait a month to have an ultrasound.. The emails/texts have happened almost daily since I became a patient. The only stellar thing I can say about this practice is that their ultrasound tech is exceptional. She had just the right amount of kindness, gentleness, and she treated me like a human being.

Dr. Lopez-Benitez and his staff are absolutely wonderful. Having had multiple visits there over the last two months, I have not had one bad experience. Everyone that I have encountered there (sadly, I don't know names), has been extremely nice, professional, informative and accommodating. My only disappointment is that Dr. Lopez is an OB/GYN so I can't make him my PCP. He is amazing.

I don't think this office actually cares to help women unless you want a vag rejuvenation. The only piece of literature/pamphlets there are for vag makeovers lol. <br>I felt extremely uncomfy here from dr Lopez-Benitez not believing I had ovarian cysts and an irregular PAINFUL periods for over a decade(he kept saying it shouldn't be painful, PCOS isn't painful.) To the ultrasound technician who had me undress with her in the room for my vaginal ultrasound. When I was done with the ultrasound I noticed the door wasn't even shut and the curtain halfway opened...I could see clearly down the hall.... <br>Super unsettling. I did return because I was still having issues and already spent so much money seeing this dr and could not afford to do this all over again with another office.<br>I will say dr Lopez-Benitez did NOT make me feel unsafe or uncomfy as a female seeing a male dr like I thought it would be like. <br>I just don't think this is the dr for women with struggles like mine.

The office staff was very friendly. Nice office decor if that matters to you. The wait to see the doctor was not prolonged. I was very satisfied with my office visit the doctor explained my Pap smear results; what to do if certain changes occur, I did not feel rushed the doctor ask if I had any questions and answered same. Very pleased.

Had terrible unprofessional service. Could not give me the service that I was told on the phone that I could. Hormone replacement therapy in the time frame I needed. Charged me a conciliation fee before I went in. When they couldn't help me refused to give me the fee back. <br>When I said I was going to contest the charge .... Instead of trying to make it right Dr. Lopez-Benitez had his office girl call me back to tell me he would fight it.

I'm new here from the east coast and need an OB-GYN DOCTOR, i have alot of sisters and i want a doctor that will care for my body as well as i do and respect my wishes to privacy and that the staff respect their patients as well as the patients respecting the staff and doctors there, ok my update, my insurance company sent myself to see this ob- gyn Dr,whom was so old I thought he was going to drop dead between my legs,I needed a Dr,that knows what he's doing not looking like he gave birth to baby Jesus,no disrespect to baby Jesus but, that will not do, NEVER, I felt like I was being pranked with this old looking man,this will never happen again,I was examine for 3/5 seconds and he was gone, nothing ever said to my question about my body, he just smiled and walked into another room,glad I wasn't dying, I'd be dead already.

I went to this office for biote hormone therapy. I would recommend if you are thinking about this office...Check elsewhere!! The most unprofessional office I have ever been to.

This is the most unprofessional office I have been to. Went there because I have been doing the biote hormone replacement. Never have I had such a disaster. If your looking to use this office..check

Did my annual exam 11 days ago and still haven’t get the results. I called the office multiple times (just as a background I had abnormal cells about 4 years ago therefore these results and exams are really important for me) to check on when this will posted on the portal. The receptionist told me they should be posted no later than 10 days from the date I did my exam…… 11 days later and still nothing. Another receptionist told me Dr. López is on holiday therefore my results are not posted yet. I can’t believe that answer as a patience I expect the doctor to have some sympathy to their patients and at least care when their health is a concern for them. Super upset about this situation I honestly don’t know what else to do to get my results released. If there is a bureau to contact for patients rights?

experiencing UTI and they won't answer the phone or return my call. having me seek new gyno somewhere else. for other reasons also.

I'm sure most of the positive ratings are a fake! First I was misdiagnosed, I was told I had one thing then went to another doctor because I was still having symptoms. The new doctor properly diagnosed me! Then also, the bookkeeping is horrendous! I was taken to collections four years later for a service rendered that my insurance already paid for! I don't know if they're trying to run a scam or what! I will not ever step foot in his office again and I will tell other people to stay far away from this awful practice!<br><br>In response to the owner: it's funny that you're saying I'm being charged for a no call no show, but the letter of verification you sent to the creditor is for a date I signed. How could I not show up for an appointment, but yet have a signature on the date your collecting for? <br><br>As for as my diagnosis, I don't understand how two different doctors come up with two different things with the same testing. Weird.

The best!!!! Absolutely the best!!

I was not able to make it to my appointment so I called the front desk and explained that I have got a new job and I have to work that day in order to keep my job you know with pandemic and unemployment! and asked them to explain my situation to the doctor and I will rebook my appointment. They still charged me $35! I called again and she basically told me they will send it to collection and they rather lose a patient than accommodate a one time situation! So disappointed when people have no compassion in these hard times when we are all struggling.

I cant speak for the doctors but the front desk are rude disrespectful and angry they lack customers service skills. I guess it's the vegas way! Customers service is very important in my opinion and there front desk staff needs to get fired. This review is not off of one interaction but multiple times they appear angry when asking them for information!

I’ve debated posting this, but I think it needs to be said. He doesn’t actually listen to what is wrong or what you say. My sister and I both (years apart in our visits) were just ignored with the issues we said we had. “That’s normal” I was told when I told him about my issues and pain. Didn’t realize severe pain was “normal”. I have endometriosis (diagnosed by a dr who actually listened to me) and my sister is now having issues as well. She told him I have endo, and asked was there something he could to do see if she does too. Considering she’s doubled over in severe pain at least once a month. Who tells a patient they are just young and fat and that’s why she’s in so much pain? Well that’s what his response was when she tried to explain her issues. How can you tell her with confidence nothing is wrong with her when you wouldn’t give her the time to explain to you? How can you confidently say “there’s less than a 1% chance anything is wrong with you”. Needless to say, my sister was right in saying she didn’t think the dr would listen because of her age and weight she was blown off and sent home crying. Get a new profession, this isn’t for you. Sadly I didn’t know it was YOU, mr Lopez, she would be seeing or I would have warned her not to go.

So rude. Don’t waste your time

What I have been sensing in this office is that he is there for the money no for the vocation and that is a really big difference. I know there is nothing the girls up front can do they are just doing their job . I don't think they are rude at all. Now this office is always trying to get away with copays and fees is all about money and I feel theist he can squeeze is the better. I have to get my results and he wants to charge me over $100 when I already paid for the procedure. I paid for the procedure now I have to pay again. For the consultation. This is just ridiculous. The more money the practice can squeeze our the beyttey

You’re not a person here, you’re a dollar sign.

This office is absolutely ridiculous I asked them for a drs note and they charged me a additional 10 dollars just for the note and then they wouldn't even give me the printout to provide for my work they told me it was emailed to me I told them I need a copy since I got charged dollars