Top Sentiments Expressed in
Top Sentiments Expressed in
Had a great experience at this office. Staff are professional and courteous. I personally worked with Genesis R. and was very pleased with her willingness to go above and beyond to assist me. Dr Kasar was knowledgeable and answered all my questions appropriately. I highly recommend this practice.
The most professional obgyn office I’ve ever been to. My visit was With NP Mary. This woman was so compassionate and professional. I appreciate her more then she knows.
This makes me so sad to have to write - but I'm NOT happy with the issues I've had to stress about for NO REASON with their billing department. I randomly get a $410 charge for what is an annual that should be fully covered by my insurance, but when I've called to have someone explain to me what the charge is for, they tell me they have no idea, their biller is done from their company, and I've now left a total of two written messages and 2 voicemails and no one is contacting me to let me know what this $410 charge is for. I have NEVER paid a penny for an annual exam before. They have my insurance information and I did call my insurance and they let me know the doctor has not billed them or put a claim in there for anything sooo that means the doctor's office never reached out to my insurance company to cover any of this, instead they just charged me incorrectly and now I have a lingering bill that I shouldn't be charged for. And I know this is a continuous issue with this office because someone I know just told me a year ago they were billed the SAME for an annual and shouldn't have been billed either. I enjoyed Ms. Mary Engelhardt, this review is nothing to do with her, she was INCREDIBLE and would 100% go back to her in the future!!! But these billing issues should not exist and/or someone needs to explain them to me but no one has.
I have been going to MyOBGYN for 3 years now and just had them as my provider for the pregnancy and delivery of our first son. I am so impressed with their team. They are very progressive and use a lot of different modalities in their practice which I love. From the MyPregnancy appointments which are based off Centering Appointments - I got to be paired with a group of women who were in my gestational period. We got to talk about where we were in our pregnancy and it helped normalize things that were not so normal anymore! Kelsey led this and she is just an amazing nurse! Very caring, kind and approachable. I had a birth preferences “plan” and all of the providers were very open to my preferences and would talk me through how they do things in their office which was very in line with my request to have a natural/unmedicated birth. I had some complications when it came to my delivery and Dr. Moody was my provider. My labor lasted a very long time and she made the decision to stay my provider throughout my whole delivery journey even though there was a doctor change happening. I have no words to express my gratitude to her and the care she provided. Additionally, I felt so incredibly well taken care of. Dr. Bacala, Mary and Dr. Mclemore throughout my pregnancy. They are all so wonderful. The team at this office is top notch. Wish I could give a million stars to this review. Highly recommend!!!
My wife was going to be late for her 9:45am appointment and called ahead to let them know. She said if being late doesn’t work she can reschedule. The receptionist told her “that’s ok 10:00am works fine come on in.” My wife gets there at 10:00am and the same receptionist tells her that she’s late and can’t be seen. There are many other reasons as to why this was a huge inconvenience and could’ve been handled more professionally. It’s just sad and pathetic that she lied to my wife like that.
Dr. Bacala is so sweet and genuinely caring. I wish i would have seen her for my first pregnancy! She listened to all of my concerns and addressed all of them with compassion. I feel like i'm in the best of hands with her and look forward to continuing care.
Mary is AMAZING and her staff Is so sweet and funny! I always enjoy my visit!
After having a bad experience with a midwife here in town whom missed the birth (Camilla Santiago) I decided to go the OB route. So far so good. Staff is friendly and efficient.
Dr. Mclemore Is the best here . I’m usually not comfortable with male Drs but he is very nice and listen to your concerns .
Understanding the implications of rating a business it would appear the staff seems a bit overwhelmed. Perhaps it would be better if the staff were allocated to areas in which would compliment the business rather than to dissuade women from coming in.
Overall a good experience. Everyone is really nice. The only complaint I have is, they say messaging through the patient portal will get the quickest response but it is not. My message has been in review since Monday when I called to check up on it. It is now Wednesday and have yet to hear anything back. It’s been 5 business days since sending the message.
Really excited about my pregnancy and birth after meeting with Dr. Bacala! She’s so progressive in her field and really appreciate all her suggestions and patience in walking me through every step of the way on my pregnancy. I’m 36 weeks pregnant with gestational diabetes I’ll need to post again after my birth but I’m feeling very confident delivering with her office and at Centennial Hospital 😍🙌🏻 Update: birth went great 👍🏻 Centennial Hospital was great 😊 I read a lot of reviews and I have to say this office is FANTASTIC on communications through their portal… I moved from Orange County and I saw a couple OBGYNs there and I can tell you… these offices can get so busy… as much as I loved my doctor in OC the communication was really limited so I’m happy to say I’m with Dr Bacalas office for my second pregnancy now and their communication is great through the client portal. They ALWAYS answer questions… about medications, suggestions, referrals.
I would skip unless you like to deal with medical bills for months on end. The office keeps making mistakes on my bills and even sent out a bill recently under my name with the wrong insurance. Of course it wasn’t paid for because it was the *wrong* insurance. So, I had to give the right information over to the Lab that was billing me. The first time they sent an unpaid bill was because they sent the bill to the wrong address even though it clearly states the correct billing address on my insurance card. The doctor, Prachi Kasar, was great, however, their office needs to get it together because they cannot be making mistakes like this. Look at the recent reviews.
They delivered my daughter Esme and did a great job. They took me in as a late transfer patient. I was VBAC and I had a successful labor. I did the consultation with Dr. McLemore and at delivery I had Dr. Bacala and Dr. Prachi Kasar. Dr. Bacala was with me all evening and I had Dr. Kasar at the shift change. She delivered my daughter and every doctor I saw and encountered were great. Thank you again.
I am happy to have found and designated this place as my primary pregnancy doctor. The ladies that work here are super friendly and welcoming. The little space is cutely designed. But they never pick up the phone nor respond to our voice messages or online messages quickly. Sometimes it is urgent and you can't get a hold of anyone. It's also very annoying needing to check in on the phone each time filling out the same questions and forms.
Just received a call from Marissa, allegedly the office manager at MyObgyn. She was very rude and kept talking over me. When I expressed my concern and explained how I attempted to get hold of anyone and how no one answers the calls and additionally that a person answering one of my calls yesterday told me to go back to my country, she suddenly goes that MY behavior is unacceptable and that I'm being disrespectful. Not once have I been disrespectful. I spoke very firmly and assertively, no foul or similar language was used unlike the one of their employees I've experienced over the phone yesterday. She accused me of YELLING at her. Definitely didn't happen. conversation was completely reasonable and no voice was raised aside her own. This should be enough of warning for anyone who tries to use this clinic. The admin side is the make or break of the whole clinic. I have no words at this point. She denied and dismissed any of my concerns, refused to address any of that, instead she started to threaten with me being kicked out of the clinic. No need. I won't be returning. Do better. And sure Marisa, I wish you a day you deserve. What a miserable life you must have to treat and gaslight your patients like this.
I drive all the way from Henderson to come to this office. Everyone is very friendly. My only thing is I feel very rushed when talking with the dr, but I get she's busy.
Although overdue, I am so happy to write this review to share my wonderful experience with myOBGYN. Dr. Bacala’s team has taken such great care of me. From the front desk girls, the medical assistants and the check out desk. I acknowledge Kaianna in the FMLA department she handled all my paperwork. She made an overwhelming process easy for me. I saw Dr. Bacala, Shannon and Mary. All are truly astounding providers. In my third trimester, I had the pleasure of meeting with Dr. Kasar. I felt a positive connection with her from the very start. She showed sympathetic bedside manner when I requested her last minute to deliver my baby. I’ve never felt so much compassion and warmth from any doctor. She radiates a comforting, and personable character that is so difficult to find in health care. Tackling postpartum was another thing but I felt truly cared and listened to. I can’t thank Dr. Kasar enough for making this momentous experience an absolute positive one. Overall, I’m exponentially pleased with the care and service I received from MYOBGYN.
Absolutely amazing obgyn!
This review is long overdue. Shannon, Dr Bacala, Kishaun, Lisa and the entire team are so wonderful. I felt very cared for and comfortable throughout my entire pregnancy, delivery, and postpartum navigating breastfeeding. I highly recommend them!
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