Cancer Care Specialists's Online Review Report Card

I got established with Dr. Ambika in March 2023 for breast cancer. I truly liked him and felt he was very reasonable and willing to listen to my concerns/issues. I had been going in for Zoladex injections monthly along with getting my Anastrozole pills and had my appointment for this last Weds. Anyway, I recently started a new job and now have new insurance. Apparently, there is a $650 copay for the injections that I was never asked to pay previously. The man in billing stated they could offer me a "credit" for the injection but they still needed $390 up front. When I asked to pay a portion of the copay and then have them bill me for the rest as I did not have all of funds, they refused stating "we don't do payment plans here, you need to pay up front or we can't treat you". Needless to say an argument ensued and I asked them how they can treat a cancer patient like this?? They then stated that they could have the injection given at another infusion center in Carson City but could not guarantee how long it would take to set this up. I demanded to speak to the nurse for Dr. Ambika who was not much more help as far as trying to work something out, then she informs me that "we have turned this over to our leadership for a decision" I told her I needed a call back immediately in which she said she could not guarantee that. I am dumbfounded at the lack of quality of medical care in Northern Nevada. I had previously sought treatment at OHSU in Portland, Oregon because there was ZERO sense of urgency from the doctors in this area as I was unlucky enough to be diagnosed during the holidays. I transferred care back down here as I did not want to keep going to Portland, but now I am thinking twice. I can recommend Dr. Ambika, but not the medical group that runs this office--it seems they are only out for money and if you can't pay them right now, you are out. I understand that no one works for free and of course they need to be paid, but in my opinion, this is inexcusable. I will not be going back CCS.

I was given a new Doctor since my Doctor move to a new office in Carson cityDoctor Arekapudi is a very knowledgeable, professional and friendly, so I am giving him a try for a few month, my concern is that I think I should be seeing a Hematologist since my cancer is in the blood, I have been going to Cancer care since 2013 and the Clinic it is convenient for us to drive. I also noticed the last time I was in the office, employee are getting more relax and happy, it is nice when you have to go to a depressed clinic.I am very happy to go to Cancer care.Emma

The staff is amazing. This place is tough going to because everyone is fighting their own battle with cancer. But they make you feel welcome. They make you feel heard. And although I sick they made me feel like they were fighting the battle with me. Dr. Singh is amazing. Takes time to explain it all to you. Megan was so sweet and so helpful. At check out Steven was amazing as well. Great job. Keep up the good work.

Jasmine was professional and follwed up with several phone calls to get me scheduled with the proper referral. She was kind and patient. The office staff at the desk were very kind and pleasant! I wish I knew their names, to give all credit deserved. As I sat in the waiting room, I noticed a medical assistant or nurse come out and hug two different patients! The office was warm and friendly. I soon met this hugging assistant, MARY, she's fantastic!! Dr. Ambika and the other assistant who took my blood were great as well! Dr. Ambika was thorough and explained everything well! I would highly reccommend Cancer Care Specialists.

We took our son to see Dr. Reddy which he misdiagnosed his treatment~! and then referred us to another doctor that had nothing to do with his condition. We have waisted valuable time and we as parents had to sort out our son's care.I am thinking that is what doctors are for!! guess not in this case...RUN!!!

Zero stars actually but have to mark one. I would not go to CCS. I got a referral 48 days ago. It was marked urgent. CCS had my referral for 3 days when I called to see if they had it at the insistence of my doctor. I was told that my file was going directly to the doctors desk. No word so I called two days later. No, doctor didn't have my file but they were short handed and I was next in line from two files that are being processed now. We will call you in next day or so to get you appointment with doctor. On the first call I had a bad feeling about this place because of their two star rating. I contacted my doctor to get a referral over to Renown Hematology. Same day they got the referral they called me for appoint in TWO DAYS. I left my referral over at CCS to see how long it was going to take them to get back to me. After seeing Renown Hematology I was scheduled for a bone marrow extraction in 8 days. I received notice yesterday that I was indeed cancer free. Today, 48 days since getting my referral, CCS called to make my first appointment with doctor. 48 days after getting a referral from Renown Hemotoloty to be told cancer free; testing and cancer free diagnosis. Wow. Urgent is not a word in SSC vocabulary apparently. Shorthanded was in their vocabulary which should not have been told to me and 48 days later if I did have an aggressive cancer I still wouldn't know it because I would only have had a doctors appointment in who knows how many days. Go to Renown Hematology. Don't wait for CCS to get back to you; you are not that important to them.Tamra A

I was a patient of Dr Reganti for almost 5 years. The last time I saw her she still called me the wrong name. I go by my legal name, it's in my chart. Not knowing my name is inexcusable. At one point I tried to change doctors. I wanted one who listened to me, but they denied a change. I wish I would have known about all the complaints about her before getting established with her. She lacks compassion, empathy, and does not listen. Once you question her she dumps you. If you can, I recommend driving to Truckee. I plan to if my cancer returns.

Front office staff was right on top of check ins, even during pandemic. Dr Singh and his staff very professional and Dr Singh explained everything very well in terms that I could easily understand. Highly recommended!

I did not have high expectations due to reviews. I can say firstly Dr. Cattoni was not only professional but very friendly. He spoke to me not at me. First impressions both receptionists were very sweet and efficient. The doctors medical assistant was a joy. Having been a patient at Stanford Cancer Clinic I can say first impressions that Cancer Care Specialists ranks right up there. My last name is Miller not Mills.

Well, after 4.5 years of treatment with Reganti she still didn't call me by the right name during my last and final appointment. My legal, government name. Not a nickname or something not on my chart. I tried to change doctors and was denied. She told me I couldn't have neuropathy now because it "doesn't just start this long after chemo". No, it probably doesn't, and that's why you decreased my dose during chemo, because of the neuropathy. You are just a number and their priority is making money. Too bad this town has limited poor options for healthcare.