Sherri K Kaplan Md's Online Review Report Card

I AM SO SHOCKED!!!!! HORRIBLE EXPERIENCE. FRONT DESK WAS UNABLE TO VERIFY INSURANCE AND AFTER I CALLED AETNA TO CONFIRM AFTER TONS OF HOOPS THEY STILL REFUSED TO ACCEPT IT! HAD TO WAIT THREE MONTHS FOR AN APPOINTMENT JUST TO BE TREATED SO RUDELY BY HORRIBLE FRONT DESK STAFF. ILLEGALLY TRIED TO CHARGE ME OUT OF POCKET WHEN I HAVE ACTIVE INSURANCE. HORRIBLE EXPERIENCE. AVOID IF YOU WANT TO KEEP YOUR PEACE OF MIND

Terrific doctor but hard to get routine appointments.

Had to wait an over an hour to be seen They overbook.

She is an excellent doctor-very caring

Upselling of product in the office offends me, and I felt real pressure to purchase products. Both my friend & I succumbed to an expensive face cream that we immediately regretted.Worse, Dr. Kaplan repeatedly froze a spot on my skin that kept returning; when I finally sought a new doctor and he saw it, he went white and said freezing was the wrong treatment and that it was serious. Thank goodness he took it seriously.

Dr. Kaplan is the most competent, careful, cautious, knowledgeable and genuinely likable physician I have ever dealt with. She has seen me through tick bites, squamous cell carcinoma, and melanoma with positive results and I recommend her as a superb diagnostition and a kind, helpful person.

I just saw Dr. Liza Levin at Dr. Kaplan's office and felt compelled to write a review because she is excellent! It was probably the best bedside manner I've experienced in years. She was warm, knowledgeable and made me feel very comfortable during a mole check. I'm so excited that I found her! Would definitely recommend Dr. Levin.

Dr. Sherri Kaplan is an exceptional dermatologist and I am happy with her care. I had a problem with her staff today though. I originally had an appointment in July 2019. It was a followup from my annual checkup which was on January 15, 2019. By the time July came around, I felt I didn't need to followup (my face was fine), so I called to cancel and when I did, I also set up an appointment for my annual checkup for January 20, 2020. I purposely set it up on this day because I knew I would be off for MLK Day. When I arrived today, the woman sitting at the front desk told me I wasn't scheduled for an appointment. I told her I made the appointment in July when I canceled my followup. I asked who was the staff member who canceled my appointment in July when I called? She pointed at her colleague and said, "She did." I then spoke to that woman. She told me that I never called in July, that I canceled my July appointment on January 15, 2019. I said that doesn't make sense. Why would I cancel a followup appointment the same day I was here for my annual exam and made the appointment? She rolled her eyes, laughed a little and called another colleague over to look at her computer screen and confirm that I was supposedly incorrect. She tried to gaslight me! I told her that someone screwed up and didn't want to own up to it. A error was made because I definitely called in July. Computers are only as reliable as the person inputting the information. I was really upset because I waited over 6 months for this appointment and I traveled from the North Bronx. And never once did anyone offer an apology for the mix-up or even show the least bit of empathy. So from now on, I will be saving the appointment card and/or getting the name of the person I make the appointment with. I recommend everyone do the same.

Office staff is very unfriendly and not understanding especially the woman at the main desk. Would recommend her if it were not for her unfriendly office manager at the window.

Dr Kaplan is wonderful. She is the most caring doctor I have ever seen. A warm compassionate dr with a bedside manner second to none. She is extremely smart and knowledgeable. She figured out what so many prior dermatologists could not. Her staff is warm and caring. She also is outstanding surgically and all of her work is impeccable. All doctors should be like Dr Kaplan. It doesn’t get any better and I recommend her very highly!!!